How Do I Get Technical Support from PLDT?
Acquiring tech support from PLDTis easy with these helpful tips.
The Philippine Long Distance Telephone (PLDT) Company is the largest telecommunications and digital services company in the Philippines and the country's foremost internet service provider. The firm has a great reputation pertaining to its digital services but there are times when customers face technical issues for the services. There are some technical issues that can be solved with simple troubleshooting solutions such as switching your device on and off but there are more complex technical issues that need expert help.
Acquiring tech support from PLDT should be done for these complex technical issues that require high level technical expertise. The ways you can use to get technical support from PLDT include:
FAQ page
The first step when trying to acquire tech support from PLDT is to visit their FAQ page. Many of the technical problems faced by customers of PLDT's services are common. PLDT has a comprehensive FAQ page that offers solutions to these problems in significant detail. They have step by step guides to help you implement the solutions. The topics on the FAQ page are categorized according to similar problems. The categories include Bills & Payments, Internet, Entertainment, and Gadgets & Devices among others. There are also instructional videos to some of the technical problems you may experience with any of your PLDT issues.
Physical store
Another method to acquire technical support from PLDT is to visit any off their sales and services centers and receiving help from one of their customer care representatives in person. The stores are located all over the Phillipines. Acquiring tech support in this manner ensures conclusive solving of the problem.
You can also get a replacement for a device if that is the source of the technical problem. It is also a more humane way to get technical support because you are dealing with a person face to face. On the contrary, it may be time consuming since there are bound to be many PLDT customers looking to acquire technical support in the same manner.
Phone Number
The best way to receive technical support from PLDT is to call their customer service phone number. One of the advantages of using the phone line is that it is very quick. You only have to wait for about 5 minutes to receive a response from the line. Another advantage is that you can apply the solutions to the technical problem in real time with the customer service agent still on the line. Such real time feedback is very difficult to match.
The phone number is available 24 hours a day, 7 days a week so you are assured of technical support at any time. Calling PLDT's phone number is the best way to receive technical support for urgent matters. Clarity of speech and courtesy will go a long way in helping resolve your problem. The phone number to PLDT's customer service department can be acquired from GetHuman.
Social Media
Social media is a powerful tool and one of its uses can be to get technical support from PLDT. PLDT has a presence in all the popular social media platforms. You can request for technical support from Facebook by writing a post on their Facebook page. Due to the sheer amount of posts on their feed, it is recommended that you send them a direct message asking them for assistance. It is more likely to get a response. The same goes for Twitter. Though you can send PLDT a tweet, it is advisable to send them a direct message addressing them of your technical problem. A concise message should be your goal. A comment on one of PLDT's YouTube videos can also get a response if well presented.
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GetHuman has been working for over 10 years on sourcing information about big organizations like PLDT in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get Technical Support from PLDT? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.