Recent Ourtime.com Customer Questions
My messages are not going out after I write them and send them. They are not showing up on the page as sent. This has been going on for the last 5days. Why??
It sounds like you may be experiencing a technical issue with the messaging system on Ourtime.com. Sometimes, such issues can arise due to server problems or browser-related glitches. We recommend checking your internet connection and refreshing the page. If the problem persists, it might require further troubleshooting. You can also check for any updates or announcements regarding technical issues on the site.
Asked Feb 4, 2026 2:38 PM
how do i reset the sms phone verification page so i receive the sms account verification code and can then access my account
To reset the SMS phone verification page, ensure that your phone number is entered correctly, then try resending the verification code. If you continue to experience issues, consider waiting a few moments before attempting again. Additionally, check if you have a stable network connection, as this can impact the reception of the SMS.
Asked Jan 31, 2026 2:25 AM
I AM TRING TO SIGN UP WITH OUR TIME DATING SERVICE , BUT AM UNABLE TO GET PAST , THE PHONE # REQUEST
If you are having trouble with the phone number request during the signup process, ensure that you’re entering a valid and correct phone number. Make sure there are no extra spaces or characters. If the issue persists, you may want to check for any service outages or updates that could be affecting the signup process. There is a link to the most up-to-date contact information right here on this page for further assistance.
Asked Jan 27, 2026 10:50 PM
I want to cancel my subscription to our time
To cancel your subscription to Ourtime.com, you can do so by going to your account settings. Look for the subscription or membership section where you will find options for cancellation. Follow the prompts to complete the cancellation process. Remember to confirm that your subscription has been canceled to avoid any future charges.
Asked Jan 26, 2026 4:29 PM
How do I cancel my subscription?
To cancel your subscription on Ourtime.com, go to your account settings and look for the subscription or billing section. There, you should find an option to cancel your subscription. Follow the prompts to complete the cancellation process. Be sure to review any confirmation that may appear to ensure your subscription is effectively canceled.
Asked Jan 23, 2026 1:37 AM
Help me with my Ourtime.com customer service issue
Membership and Cancellation
What is the Ourtime.com refund policy?
The refund policy for Ourtime.com generally stipulates that subscriptions are non-refundable once they have been purchased. This is
It is important for users to be aware of the terms and conditions stated when signing up for a subscription, as these often outline the specifics regarding refunds and cancellations. Additionally, users can typically find avenues for resolving account-related issues directly on the website, which may include options for contacting customer support or accessing help articles that can provide more clarity on the refund process.
For the most accurate and updated information regarding the refund policy and any specific conditions that may apply, it is advisable to refer to the official Ourtime.com website. There, users can also locate contact details if they require further assistance or clarification on any financial matters....
Account Recovery and Security
Can I block or report a user on Ourtime.com?
Yes, on Ourtime.com, users have the ability to block or report other members if they feel uncomfortable or encounter inappropriate
To block a user, you typically need to navigate to their profile and look for the option to block or restrict them. Reporting a user usually involves a similar process, where you can flag their profile for review by the Ourtime team. It is important to provide as much information as possible when reporting a member to ensure a thorough investigation.
For specific instructions on how to perform these actions, members are encouraged to visit the help section on the Ourtime.com website, where detailed guidance is available. Always prioritize your safety and comfort when using any online dating platform....
What should I do if I encounter inappropriate behavior on the platform?
If a user encounters inappropriate behavior on Ourtime.com, there are a few steps that can be taken to address the situation. First
Next, users should utilize the reporting features available on the platform. Ourtime.com is designed to foster a safe and respectful community, so it typically provides tools for users to report abuse or inappropriate conduct. By following the steps outlined on the site to report the user, individuals can bring the situation to the attention of the moderators.
In addition to reporting, users may want to consider blocking the individual responsible for the inappropriate behavior to prevent further contact. Lastly, for any specific inquiries or further assistance, users are often directed to consult the platform's help or support sections. Those sections usually contain valuable information on navigating issues related to user conduct....
Usage and Features
What is the Ourtime.com privacy policy?
The privacy policy of Ourtime.com is designed to protect the information that users share while using the platform. It outlines how
Ourtime.com typically collects information such as name, email address, and demographic details during registration. They may also track user interactions on the site to enhance user experience and provide personalized matching services. Users can expect that this information will be used to facilitate communication and improve the overall functionality of the platform.
Additionally, the policy usually emphasizes the importance of data security measures in place to prevent unauthorized access to user information. Ourtime.com may share data with third-party service providers to enhance site performance or for marketing purposes, but the sharing of personal data is generally governed by strict guidelines to maintain user privacy.
For detailed insights regarding specific practices and any updates to policies, users are encouraged to refer to the privacy policy directly on the Ourtime.com website, where they can find the most current information about data handling and user rights....
How does the matching process work on Ourtime.com?
The matching process on Ourtime.com is designed to help users connect with potential partners who share compatible interests and values.
When users create their profiles, they are prompted to provide a variety of personal information, which may include details about their interests, hobbies, lifestyle, and what they are looking for in a partner. This information helps the site understand each user better and how they might fit with others in the community.
Utilizing a matching algorithm, Ourtime.com compares the profiles of its members based on the information input by each user. This algorithm looks at various factors, such as interests, preferences, and demographic information, to determine compatibility. Users are then presented with potential matches that align with their specified criteria.
In addition to the algorithmic matching, users can also browse profiles at their leisure. They can search for members based on certain filters, such as location, age range, and shared interests. This allows them to take a more proactive approach in finding matches that appeal to them personally.
The platform also encourages interaction, as users can send messages or engage in chats to get to know their matches better. Overall, the matching process on Ourtime.com emphasizes compatibility and personal connection, making it easier for users to forge meaningful relationships. For those seeking additional information or support, it is often helpful to consult the contact resources available on the website....
What are the safety guidelines for meeting someone through Ourtime.com?
When meeting someone through Ourtime.com, it is essential to prioritize safety to ensure a positive experience. The platform typically
Once you feel ready to meet, choosing a public place for the first meeting is highly recommended. This could be a café, restaurant, or park where many people are present. A public setting can provide a sense of security and allows for a more relaxed atmosphere. Additionally, it is wise to inform a friend or family member about your plans, including details such as the location and time of the meeting.
Another important safety guideline is to maintain personal boundaries. It is advisable to avoid sharing personal information, such as your home address or financial details, until you have established a strong level of trust with your match. Meeting during daylight hours is often preferable, as it can add an extra layer of safety.
Lastly, trust your instincts. If something does not feel right during your communication or the meeting itself, it is perfectly acceptable to end the interaction. The goal is for online dating to be a safe and enjoyable experience. For specific information or other inquiries, you may wish to check the Ourtime.com website for more details....