Ourtime.com Customer Service
Phone Number & Contact Info
Ourtime.com's Best Contact Information
How do I talk to a live human at Ourtime.com?
Does Ourtime.com offer 24 hour customer service?
How to contact Ourtime.com Customer Service
Customer Help Desk / Web Support
Can I get a real live person at this phone number?
They may ask you to enter information with the dial pad
Thank you for calling OurTime. For help with confirming your account status please for your account status, log in to your account and click on the gear icon in the navigation bar at the top of the screen. Click on manage account and then manage subscription. Next, enter your password."
The first phone menu
Thank you for calling OurTime. For help with confirming your account status, please press one. For help managing your subscription, please press two."
After you press 2
Thank you for calling Airtime. For help with confirming your account status, please press one. For help managing your subscription, please press two."
Calling this Ourtime.com Customer Number
When you first call Ourtime.com, there is a short recording directory that gives you two options: help with confirming your account status and help managing your subscription. If you don't choose one of these two options, the phone call will continue to cycle and the two options will be repeated again.
I didn't need help with either of these. I had a billing question, but I chose help managing your subscription to see if I could get to a real person. Unfortunately, that didn't work. The option did not take me to a real person but, instead, led me to a recording that told me to log into my account and manage my subscription from there.
While the recording was very clear about how I can manage my subscription or cancel it, it wasn't what I needed, and I prefer to talk to a real person. It went through the recording twice and then took me back to the original two options that I received when I first made the phone call.
This time I chose the first option. After choosing the option, I listened to a recording that once again led me to a recording that offered some useful hints, but they were not related to my problems. Once again the recording cycled twice, and then, I was back to the initial directory.
Pressing 1 or asking for customer service did not help the situation as the recording would intermittently tell me, "I cannot hear you." At this point, the recordings were more confusing than they were helpful. If I had one of the two problems that the customer service line addressed, I would have been fine, but I didn't.
The recording frequently requests that listeners go to the Onetime.com website for more help which is frustrating for those who prefer to talk to someone in person. The website itself also does not offer much help. There is no live chat, and the customer service contact options are simply email.
The Ourtime.com website also verifies that there isn't a customer service line and that most questions can be answered in the FAQs. Therefore, the only option was an email which I ended up doing, but it was disappointing that a company can exist in modern times without providing any type of real-life person to talk to about billing and subscription problems.
Conclusion and closing notes
This is Ourtime.com's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Ourtime.com agent. This phone number is Ourtime.com's best phone number because 64,812 customers like you used this contact information over the last 18 months and gave us feedback. Unfortunately, no Ourtime.com customer service agents pick up the phone, so we've compiled other ways to solve common issues that customers call 833-223-8873 for, including Cancel My Services, Overcharge on Account, Account Access, Can't Login, Update Account Info and other customer support issues. The Ourtime.com call center that you call into is answered by their IVR or robotic phone menu system which of course is open 24/7. In total, Ourtime.com has 1 phone number. It's not always clear what is the best way to talk to Ourtime.com representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Ourtime.com. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Ourtime.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.