Moneygram Customer Service Issues

Subject: Issue with MoneyGram Payment Hello, I'm writing to address a problem with a recent MoneyGram transfer I made to my bank. The receipt, handled by Ryonzique on the noones platform, for the amount of $[redacted] with receipt number [redacted]4 was blocked. The payment issue arose because the beneficiary's full name, NASER ABDULELAH FALAH ALHADDAD, was not accurately written on the receipt. I kindly request your assistance in correcting the beneficiary's name on the receipt to resolve this matter promptly. Thank you for your prompt attention to this matter. Sincerely, GHARBI IDRISS

Yesterday, I received money at a CVS store, but encountered issues. When I visited the CVS to collect the funds, the employee advised me to contact MoneyGram for verification. Upon doing so, I was informed by a MoneyGram agent that I could only receive $[redacted] in cash and the remaining $[redacted] had to be in the form of a CVS money order. While trying to cash the money order at Walmart, I was instructed to return to the CVS. The CVS directed me to a bank for cashing the money order, but I don't have a local bank account. How can I get the remaining $[redacted] that is rightfully mine?

I believed I was sending a wire transfer, as I had clearly mentioned in all my communication with the contacts. Despite stating "wire," one contact didn't grasp my request and abruptly ended the call. When I reiterated that it was a wire transfer, one would assume they would clarify they don't provide that service – alas, they did not. The other contact directed me to MoneyGram's help page at Moneygram.com/help. Do they even understand what a wire transfer is? My intention was to get a refund for a wire transfer to an individual in need of government funds, a detail I consistently shared with them. However, it seems they were indifferent. While I understand they have other customers to attend to, they indicated they would contact me within 6 minutes, yet it has been 4 hours with no response. Why the delay? With only $1,[redacted] to send and slightly more in my account, I am relieved that this was the amount required. MoneyGram advertises no fees for first-time customers, but given the looming 6 PM deadline, I am concerned about additional charges if the wire transfer does not go through on time. It is currently 4:45 PM, and I am still waiting with no update from MoneyGram.

I recently sent a money transfer to Italy for my daughter, but she did not receive the funds. The recipient was changed to my son-in-law due to an issue with Moneygram. I originally sent [redacted] Euros to Anna Bafradzhian on May 15, [redacted], but the bank is now giving me the option to either get a refund or redirect the transfer to a new address. I opted to change the recipient to Andrea Chieffo, but now the bank needs to follow up with Moneygram. My name is Sarkis Bafradzhian.

I have encountered an issue with two money transfers that I made recently. I received the receipts for both transactions, but unfortunately, when I tried to track the money, the system indicated that the transactions were not recognized. The first transfer was made on July 27th from Andrew S. to myself for $[redacted] with receipt number [redacted]5. The second transfer was sent an hour ago to Yanti K. for $[redacted] with receipt number [redacted]8. I suspect this is a system error as the transactions are not visible when I log into my account, which I had to do using my phone due to a computer login issue. I am currently unable to make or receive calls as my phone is experiencing problems while I am in Bali. I need assurance that the money has been successfully sent to the recipients in Indonesia and I believe it might be a computer-related problem. Thank you for your assistance.

I purchased a money order from Circle K for apartment admission fees, but I didn't end up needing it. Even though they filled out the top part, the money order was returned to me. I have the receipt that came with it. I went back to Circle K, but they refused to refund it. When I tried to deposit it at my bank, they wouldn't accept it due to it being a 3rd party check. I urgently need the funds and shouldn't have to incur costs to access my own money. Any assistance would be greatly appreciated. Thank you.

Dear Monigram center employee, My name is Nematov Dilshod Davlatshoevych. On May 18, I visited your center in Shinjuku, Tokyo, Japan, and sent $60 to Kazakhstan for an international competition registration fee. I then emailed a check as proof of payment. Despite sending a check from Kazakhstan to confirm, I received a letter stating the money sent couldn't be refunded. I have tried contacting Monigram in Japan and called the hotline without success. As I am unable to visit in person currently, I used a different payment method and have already received the funds. Kindly investigate and resend the money under my name. My contact number is +[redacted]35. The order details are as follows: Order Date: May 18, [redacted], 3:24 p.m. Reference Number: [redacted] Delivery Method: Cash Pickup Destination: Kazakhstan Currency: US Dollar Send Amount (JPY): ¥8,[redacted] Service Fee: ¥[redacted] Total Payment: ¥9,[redacted] Payout Amount: $60.00 FX Rate: ¥1 = 0.[redacted] USD Sincerely, Dilshod Nematov

I am contacting MoneyGram regarding an issue with cashing a check through their services at Walmart using an Indigo card on August 3rd, [redacted]. The check was for $[redacted].19 from a closed TIAA bank account, with fees totaling $13.84, resulting in a net pay out of $[redacted].35. After being denied at Walmart, I contacted MoneyGram and Indigo for assistance. Despite multiple attempts at different locations, the refund process has been delayed without clear communication. I am frustrated with the lack of information and conflicting responses from both companies. I am seeking guidance on how to resolve this issue, as I have not used MoneyGram in 7 years and am unfamiliar with the sender. I am considering contacting the regulation department for assistance. Your help in clarifying the next steps would be greatly appreciated. Thank you, L.B. from Omaha.

I recently tried to withdraw funds from Moneygram using Zeepay, but I encountered issues with the name on my Zeepay account not matching the name on Moneygram. Subsequently, my bank refused to process the withdrawal. As I urgently need the funds to pay for my school fees, I am seeking assistance from Moneygram's customer service team to resolve this matter promptly. Your help in addressing this issue would be greatly appreciated. Thank you.

I am reaching out to MoneyGram to address an issue with cashing a check through my online bank Premium Bank using their services. The incident occurred on August *rd, **** with reference number ********. I received a check for $***.** from a closed TIAA bank account. After deducting the MoneyGram and Indigo fees, I was left with a payout of $***.**. Despite being given a reference number and instructed to visit a MoneyGram store, the transaction was refused. I contacted MoneyGram, and they advised me that the Sender FCB*INDIGO needed to reach out to them. After multiple failed attempts at different locations, Indigo mentioned they would handle the refund process. However, the refund has not been initiated, causing frustration. Despite several calls, the issue remains unresolved. I am considering escalating this matter unless it is resolved within an hour. Thank you for your attention. - Larry Brungardt

I'm having trouble accessing money sent by a friend for personal use. The transaction failed due to an error message mentioning concerns about money laundering. I need assistance to resolve this issue and access the funds as they are essential to me.

Hello, my name is Ariel de Paz Iglesia. I made a transfer on October 4, [redacted], to Mexico City for Jael Guerra de Paz. The pickup was unsuccessful as they requested me to call MoneyGram to authorize the $[redacted] delivery to my niece, Jael. After a complicated call, I requested the cancellation of the transfer due to issues with delivery and requested a refund. They advised that Jael now needs to call and answer some questions to proceed. Unfortunately, she has been unable to do so as she has no money for food and has struggled to get through on the phone. It has been several days, and I just want my money back, please. I thought this was the best way to send money.

Good evening, my father is currently in Saudi Arabia. He sent money to be cashed in via MoneyGram to his GCash account, but unfortunately, his GCash account is at its full limit and needs to be reset. Because of this, the money from MoneyGram has not been received in his GCash account. He has already contacted customer service for assistance, and they mentioned that the bank must request a refund. However, when he visited the bank, they refused to process any mobile application remittance. We are seeking advice on alternative methods to retrieve the money as it is a small amount. We are willing to pay additional charges considering our situation. Thank you for your help. - A. P.