Massachusetts Department of Revenue (DOR) Customer FAQ

Top Answers & How-to Guides

What is Massachusetts Department of Revenue (DOR)'s Phone Number?

The question we are asked most often is about how to talk to Massachusetts Department of Revenue (DOR) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the requirements for claiming residency in Massachusetts for tax purposes?

To claim residency in Massachusetts for tax purposes, you must meet certain requirements. Firstly, you must have a permanent home in...
Ask any question you have about Massachusetts Department of Revenue (DOR) customer service, get an answer now.

Recent Massachusetts Department of Revenue (DOR) Customer Questions

DOR claims my return does not exist. I have a transmission number from the software My 2022 return was filed electronically and I have not received the refund

If the Massachusetts Department of Revenue (DOR) is claiming your return does not exist despite you having a transmission number, it could be due to one of several reasons. It's possible there may be a delay in processing, or there could be a minor issue like an incorrect social security number or misspelled name. Sometimes, even though a transmission confirmation is received, it might take some days before DOR has it in their system. It is also possible that a glitch may have occurred during electronic filing. Do ensure your filing status is correct and recheck the data you entered when filing. Don't panic, as updates will be done and the issues resolved.
Asked Apr 19, 2024 5:39 PM

dispute penalty fee for quarterly payments not made

If you believe you have been unjustly penalized by the Massachusetts Department of Revenue (DOR), you can challenge the penalty. First, you must pay the penalty to prevent accruing additional interest charges. After paying, you can file a dispute by submitting an "Application for Abatement" (Form ABT). This form lets you explain your reasons for challenging the penalty. You should provide as much information as possible to support your case. If the DOR approves your application, you'll receive a refund for the amount of the penalty you had to pay. Make sure to submit your application within 3 years of the tax return due date or 2 years of the payment date, whichever is later.
Asked Mar 15, 2024 7:37 PM

How do I confirm that they have received my tax

You can confirm if the Massachusetts Department of Revenue (DOR) has received your tax return through MassTaxConnect, the DOR's web-based application for filing and paying taxes. If you've registered for an account, you can log in to view your account history which will show all returns filed and payments made. Tax returns are generally processed within a few weeks so if your return doesn't show up immediately, this doesn't necessarily mean it hasn't been received. You should wait at least a few weeks before contacting the DOR if you don't see your return processed.
Asked Mar 4, 2024 5:02 PM

Help me with my Massachusetts Department of Revenue (DOR) customer service issue

Filing Taxes

How do I file my taxes online?

To file your taxes online, you can use the Massachusetts Department of Revenue's free eFile system. First, create an account on the...

What forms do I need to fill out for income tax filing?

When filing your income tax in Massachusetts, you may need to complete various forms depending on your specific circumstances. The...

Checking Refund

How do I check the status of my tax refund?

You can check the status of your tax refund by using the "Where's My Refund?" tool on the Department of Revenue website. To access...

Tax Deadlines

When is the deadline for filing taxes in Massachusetts?

The deadline for filing taxes in Massachusetts is typically April 15th. However, if April 15th falls on a weekend or a holiday, the...

Payment Options

What are the payment options for my tax bill?

The Massachusetts Department of Revenue (DOR) offers several convenient payment options for your tax bill. Firstly, you can pay your...

Tax Rates

What are the tax rates in Massachusetts?

The tax rates in Massachusetts are based on income and vary depending on your tax bracket. As of 2021, the state has a flat income...

Tax Credits

Are there any tax credits or deductions available in Massachusetts?

Yes, there are several tax credits and deductions available in Massachusetts. Some of the key credits include the Earned Income Tax...

Penalties

What is the penalty for late or unpaid taxes?

The penalty for late or unpaid taxes in Massachusetts is generally 1% per month of the amount due, up to a maximum of 25% of the total...

Corporate Taxes

Can I e-file my corporate/business taxes?

Yes, you can e-file your corporate/business taxes with the Massachusetts Department of Revenue (DOR). The DOR offers an electronic...

Residency Requirements

What are the requirements for claiming residency in Massachusetts for tax purposes?

To claim residency in Massachusetts for tax purposes, you must meet certain requirements. Firstly, you must have a permanent home in...
We look to the Massachusetts Department of Revenue (DOR) issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Massachusetts Department of Revenue (DOR) issues reported to GetHuman
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