How Do I Cancel My Reservation with MakeMyTrip?

MakeMyTrip is an online travel firm headquartered in India that offers services such as booking hotels, buses, trains and flights. The amazing discounts to be found on the site have attracted thousands of customers from across the globe.

Plans are not written in stone and sometimes, they can be forced to change due to unforeseen circumstances. The ability to cancel and change your booking in such a scenario can be of significant help.

MakeMyTrip does have a cancellation policy which makes it very easy to know what to expect when cancelling a reservation. However, there are a few things that you should know before attempting cancelling a reservation with MakeMyTrip.

Cancellation Terms and Conditions

You can only cancel select one-way domestic flights booked through MakeMyTrip. You can only change your flight within 24 hours of the flight's departure to receive the Zero Cancellation waiver.

You can enjoy not paying any penalties or cancellation fees on MakeMyTrip by choosing the 'Zero Cancellation' option. By selecting the option during the booking process, you can pay an additional fee of about $1.50 per passenger and avoid paying any cancellation fees should you decide to cancel your reservation.

You will receive the entire amount you paid when making the reservation minus the Zero Cancellation charges. The refund will be directly sent to your account.

Moreover, the Zero Cancellation waiver is only valid for full cancellation of an itinerary. Normal cancellation fees will apply for partial cancellations i.e. changes made to a portion of the flights in an itinerary.

You will be required to pay the difference if the price of the new reservation is higher than the price of the original reservation. If the price is lower, the amount will be refunded to your account.

Cancelling the reservation

You can cancel your reservation on MakeMyTrip through the following process:

1. Launch your web browser and open the MakeMyTrip website
2. Fill in the necessary details and log in to your account
3. Click on the 'Customer Support' link
4. Scroll to the Flights section and under the section, select the 'Cancel Bookings' tab
5. Input the MakeMyTrip Booking ID associated to your reservation and the contact information you submitted when making the reservation
6. Select whether to cancel your entire reservation or any specific portions of your reservation which may include removal of certain passengers or changing certain flights
7. Carefully evaluate the cancellation fees and refund amount before confirming the cancelling of the reservation. Also, check if there is any money to be added to cover a difference in prices between bookings
8. Based on whether you selected the 'Zero Cancellation' option when making the booking, the full amount of your ticket minus the cancellation fee will be soon reflected in your MakeMyTrip account.

Another manner through which you can cancel a reservation with MakeMyTrip is by logging in to your account via the 'My Bookings' section of the customer support page by using your email address and password as your log in credentials.

If the above process yields no results, you can also reach out to MakeMyTrip customer service and request for a cancellation of a reservation. A phone call to customer service is quick and efficient. You will barely have to hold on to the line to talk to a customer service representative. You can find the toll free customer service number on GetHuman.

If all else fails, you can reach out to customer support through the MakeMyTrip website and send them an email. Reaching them in this manner is also fast and efficient but not as much as a phone call. Request for a cancellation and include all the necessary reservation information.