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Lumosity Customer FAQ

Top Answers & How-to Guides

What is Lumosity's Phone Number?

The question we are asked most often is about how to talk to Lumosity customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are there any discounts or promotions available for Lumosity subscriptions?

Yes, Lumosity offers discounts and promotions for its subscriptions. The company frequently provides various special offers and deals...
Ask any question you have about Lumosity customer service, get an answer now.

Recent Lumosity Customer Questions

On 10 September 2023, I paid for an annual subscription for Lumosity Premium as I have for several years. I understand that even if I cancel the subscription, I should be able to access Lumosity until 10 September 2024. I am unable

to access Lumosity's premium services. Why might this be? This is definitely unusual, but there could be a number of reasons. If your payment was processed but you're not seeing Lumosity's Premium features, there might be an issue with your account settings or a glitch in the system. It's important to double-check that you are logged into the correct account that you subscribed with. Logging out and back in again may also help to resolve this issue. If these solutions don't restore your access, there could be a technical issue that may need further attention.
Asked Mar 31, 2024 8:54 PM

Help me with my Lumosity customer service issue

Refunds

How Do I Get a Refund from Lumosity?

Brain-training games are new to the online world, and they provide many fun and unique challenges. However, there are times when you...

Game Types

What are the different types of games available on Lumosity?

Lumosity offers a wide range of brain-training games designed to improve cognitive skills. These games fall into various categories,...

Mobile Play

Can I play Lumosity on my mobile device?

Yes, Lumosity can be played on mobile devices. Lumosity offers a mobile app available for both iOS and Android devices. You can easily...

Progress Tracking

How does Lumosity track my progress?

Lumosity tracks your progress through various measures to provide personalized brain training. They utilize an algorithm called the...

Free Trial

Is there a free trial period for Lumosity?

Yes, Lumosity offers a free trial period for new users. During this trial period, users can access a limited number of brain training...

Frequency

How often should I use Lumosity for best results?

For optimal results, it is recommended to use Lumosity for at least 3 to 5 sessions per week. The brain training exercises provided...

Memory Improvement

Can Lumosity improve my memory?

Yes, Lumosity can improve memory. Lumosity is a brain training program that focuses on enhancing cognitive abilities, including memory....

Age Restrictions

Are there any age restrictions for using Lumosity?

There are no specific age restrictions for using Lumosity. Our brain training programs are designed to be accessible to individuals...

Missed Training

What happens if I miss a day of Lumosity training?

If you miss a day of Lumosity training, don't worry! Lumosity is designed with flexibility in mind. It is understandable that life...

Family Plan

Does Lumosity have a family plan or group subscription option?

Yes, Lumosity offers a family plan and group subscription option. With Lumosity Family Plan, users can invite up to five family members...

Discounts

Are there any discounts or promotions available for Lumosity subscriptions?

Yes, Lumosity offers discounts and promotions for its subscriptions. The company frequently provides various special offers and deals...
We look to the Lumosity issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Lumosity issues reported to GetHuman
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