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Lumosity Customer FAQ

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What is Lumosity's Phone Number?

The question we are asked most often is about how to talk to Lumosity customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the scientific claims behind Lumosity's brain training?

Lumosity, a well-known brain training program, promotes itself as a tool for enhancing cognitive abilities through a variety of online However, it is essential to note that scientific research supporting the efficacy of brain training programs, including Lumosity, has produced mixed results. Some studies have shown that participants may experience improvements in specific tasks that closely resemble the games they play. While this indicates potential benefits in those particular areas, the evidence is less conclusive when it comes to transferring those skills to everyday activities or enhancing overall cognitive function in the long term. Additionally, in recent years, Lumosity faced scrutiny from regulatory agencies, particularly for making claims about its effectiveness without sufficiently robust evidence. As a result, the company modified its advertising practices and emphasized the importance of scientific rigor in its claims. Those interested in the science behind Lumosity and its impact on cognitive training should consider looking for peer-reviewed studies and research articles that evaluate the effectiveness of cognitive training programs. This way, they can gain a more comprehensive understanding of the potential benefits and limitations of brain training approaches like Lumosity. For more detailed information, the current Lumosity website may provide resources and insights into the scientific foundations of their program....
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Recent Lumosity Customer Questions

On 10 September 2023, I paid for an annual subscription for Lumosity Premium as I have for several years. I understand that even if I cancel the subscription, I should be able to access Lumosity until 10 September 2024. I am unable

to access Lumosity's premium services. Why might this be? This is definitely unusual, but there could be a number of reasons. If your payment was processed but you're not seeing Lumosity's Premium features, there might be an issue with your account settings or a glitch in the system. It's important to double-check that you are logged into the correct account that you subscribed with. Logging out and back in again may also help to resolve this issue. If these solutions don't restore your access, there could be a technical issue that may need further attention.
Asked Mar 31, 2024 8:54 PM

Help me with my Lumosity customer service issue

Refund and Subscription

How Do I Get a Refund from Lumosity?

Brain-training games are new to the online world, and they provide many fun and unique challenges. However, there are times when you...
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Does Lumosity have a family plan or group subscription option?

Lumosity does not currently offer a specific family plan or group subscription option. Instead, individual users can sign up for their While there is a subscription model that provides users with access to premium features and content, it does not extend to multiple users under a single plan. If families or groups are interested in utilizing Lumosity's offerings collectively, each member would need to create and maintain their own separate accounts. This individual approach allows for customized training plans based on the unique goals and preferences of each user. For further information about subscriptions and features, visiting the current page on the Lumosity website may provide additional insights and details....
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Are there any discounts or promotions available for Lumosity subscriptions?

Lumosity frequently offers various promotions and discounts for its subscription plans. These promotions can vary based on the time Occasionally, Lumosity might have seasonal or holiday promotions that grant users access to lower prices or special rates. To stay updated on these offers, it is beneficial to regularly check the official Lumosity website, where they typically display current promotions prominently. Visitors may also find notifications within their Lumosity accounts if they are already subscribed, especially during marketing campaigns. While Lumosity may not publicly announce all discounts, the presence of promotional emails or notifications can indicate opportunities for savings. It is important to review the terms associated with any promotional offers, including the duration and any specific eligibility criteria. For the most accurate and up-to-date information regarding discounts and promotions, visiting the Lumosity website is highly encouraged....
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How can I cancel my Lumosity subscription?

To cancel a Lumosity subscription, users typically need to access their account settings on the Lumosity website. After logging in, If users encounter any difficulties or need further assistance, they can refer to the help or support sections on the Lumosity website for more detailed information. It is always a good idea to review the terms associated with the subscription to fully understand any implications of cancellation, such as billing cycles or access to features....
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How can I update my payment information for Lumosity?

To update your payment information for Lumosity, you will need to access your account through the Lumosity website. Once you are logged...
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Gameplay Features

What are the different types of games available on Lumosity?

Lumosity offers a diverse range of games designed to target various cognitive abilities, ensuring users have an engaging and comprehensive Another important category is attention. Games in this section are designed to improve focus and concentration. They require players to manage distractions and stay engaged with the task at hand. For example, one game may involve identifying specific shapes while ignoring irrelevant details. The category of problem-solving is also prevalent within Lumosity. Games here engage users in puzzles that enhance their critical thinking and logical reasoning skills. These games encourage users to find solutions using deduction and analytical reasoning. Additionally, Lumosity includes games that promote speed of processing, enabling users to react quickly and efficiently to stimuli. This is often achieved through time-limited challenges that test how swiftly one can make decisions. Lastly, there are games that focus on language skills, which enhance vocabulary and comprehension through interactive word challenges. Overall, these different types of games cater to a wide array of cognitive functions, allowing users to enjoy personalized training for their brain across various forms of gameplay. For more specific details about individual games or new updates, it is advisable to visit the Lumosity website....
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Can I play Lumosity on my mobile device?

Yes, Lumosity is available for mobile devices, allowing users to enjoy their brain training games on the go. The Lumosity app is designed...
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Can Lumosity be used for educational purposes?

Lumosity can indeed be utilized for educational purposes, as it is designed to enhance cognitive skills through various brain games Educators may find Lumosity beneficial in the classroom, as the exercises can help students develop critical thinking and improve their ability to process information quickly. Additionally, personalized training programs allow users to track their progress over time, which can be a useful tool for measuring improvement and setting learning goals. However, it is important to note that while Lumosity can complement educational activities, it should not replace traditional learning methods or comprehensive educational programs. School environments can incorporate Lumosity games as a means of engaging students and providing a fun, interactive way to strengthen cognitive skills. For those interested in exploring Lumosity for educational use, visiting the website may provide additional insights and options tailored for these purposes....
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Are there social features or multiplayer options in Lumosity?

Lumosity focuses primarily on individual cognitive training and assessments, rather than providing social features or multiplayer options. Some features might allow players to share their achievements on social media or challenge friends to beat their scores in specific games. However, there is no dedicated multiplayer mode where users can compete against each other in real-time. Lumosity emphasizes personal improvement through tailored training programs based on individual performance rather than social competition. For the most current information regarding features, users may want to explore the official Lumosity website to find details on any updates or new functionalities that may have been introduced....
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Effectiveness and Usage

How does Lumosity track my progress?

Lumosity tracks your progress through a combination of gaming performance metrics and personalized assessments. When users engage with Each time a user plays, they will receive feedback on their performance, showcasing not only their scores but also how they compare to their previous results or to the average scores of users within their demographic. This feature is designed to motivate users by providing tangible evidence of improvement over time and emphasizes continuous growth. Additionally, Lumosity employs personalized assessments that aim to measure a user's cognitive abilities more broadly. These assessments help in establishing a baseline for cognitive skills, from which Lumosity can customize training recommendations and adjust difficulty levels in games. Users can view their progress through visualized data on their performance dashboard, which includes graphs and trends that highlight their journey in brain training. To sum up, Lumosity utilizes both game performance metrics and personalized assessments to effectively track user progress, encouraging a better understanding of cognitive strengths and areas that may need further development. For specific details or further inquiries, users may want to refer to the information available on the Lumosity website....
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How often should I use Lumosity for best results?

The frequency of using Lumosity can vary depending on individual goals and preferences, but general recommendations suggest that engaging Moreover, it is important for users to find a routine that fits their lifestyle, since motivation can be influenced by the ease of integration into daily activities. Some users may find that they prefer longer sessions a few times a week rather than short sessions every day. Therefore, it can be beneficial to experiment with different schedules to determine what works best for each individual. Lumosity also provides valuable insights into personal progress, which can help guide users in adjusting their training frequency and intensity based on their evolving needs. It may be useful to check the Lumosity website for any updated advice or resources concerning training practices....
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Can Lumosity improve my memory?

Lumosity offers a variety of brain training exercises designed to target different cognitive skills, including memory. The program Research in the field of cognitive training suggests that engaging in these types of exercises can lead to improvements in memory performance, particularly when users regularly practice and consistently challenge themselves with new tasks. However, it is important to note that results can vary between individuals, and while some may experience noticeable improvements in memory, others may find the benefits to be more subtle. Additionally, Lumosity emphasizes that cognitive training should be part of a broader approach to brain health. A healthy lifestyle that includes proper nutrition, regular physical activity, adequate sleep, and social engagement is essential for cognitive well-being. Therefore, while Lumosity can potentially enhance your memory skills, it works best as a tool within a comprehensive strategy for overall cognitive improvement. For the most accurate and up-to-date information regarding their programs and scientific backing, it may be beneficial to visit their official website. There, you can explore various games, insights from research studies, and user testimonials, providing you with a better understanding of what to expect from the training offered....
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What happens if I miss a day of Lumosity training?

Missing a day of Lumosity training is quite common and nothing to worry about. Lumosity's training programs are designed to be flexible If a user misses a training session, they may simply continue where they left off the next time they log in. Lumosity allows users to set personalized training schedules that can adjust over time, accommodating changes in availability and personal commitments. Performance and progress are tracked over weeks and months, providing insights into improvements in cognitive skills. For more information about training schedules or features, it might be helpful to explore the current Lumosity web page. This could provide additional context and resources related to any specific questions regarding missed training sessions....
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User Demographics

Is there a free trial period for Lumosity?

Lumosity typically offers new users the opportunity to explore its cognitive training platform through a free trial period. This trial...
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Are there any age restrictions for using Lumosity?

Lumosity does not impose strict age restrictions for using its platform, but it is generally recommended for individuals aged 13 and...
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Is Lumosity suitable for children?

Lumosity is primarily designed for adults, focusing on cognitive training through various games and exercises that target different Parents or guardians considering Lumosity for children should be aware that the games might not be specifically educational, and they may not address the unique educational needs or developmental stages of younger users. Moreover, children may not fully grasp the cognitive training aspects that Lumosity aims to promote. It is also worth noting that Lumosity's terms of service typically require users to be at least a certain age, often around 13 years, to create an account independently. For younger children, parental supervision and involvement in selecting appropriate games are advisable. For more information about age restrictions and recommendations, one might want to consult the Lumosity website directly, where more specific details about suitable age groups and content can be found....
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What are the scientific claims behind Lumosity's brain training?

Lumosity, a well-known brain training program, promotes itself as a tool for enhancing cognitive abilities through a variety of online However, it is essential to note that scientific research supporting the efficacy of brain training programs, including Lumosity, has produced mixed results. Some studies have shown that participants may experience improvements in specific tasks that closely resemble the games they play. While this indicates potential benefits in those particular areas, the evidence is less conclusive when it comes to transferring those skills to everyday activities or enhancing overall cognitive function in the long term. Additionally, in recent years, Lumosity faced scrutiny from regulatory agencies, particularly for making claims about its effectiveness without sufficiently robust evidence. As a result, the company modified its advertising practices and emphasized the importance of scientific rigor in its claims. Those interested in the science behind Lumosity and its impact on cognitive training should consider looking for peer-reviewed studies and research articles that evaluate the effectiveness of cognitive training programs. This way, they can gain a more comprehensive understanding of the potential benefits and limitations of brain training approaches like Lumosity. For more detailed information, the current Lumosity website may provide resources and insights into the scientific foundations of their program....
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