Lumosity Customer Service Issues

I am Jacqueline Johnson. My husband was billed $59.95 for a service I believe to be a renewal. He has not used the service in a year. He now resides in the Memory Unit of Traditions At Beaumont in Louisville, KY. He is unable to handle these matters. I am requesting a refund for the charge and the cancellation of the account. I am unfamiliar with the information he provided to you, including his email address. The most recent charge occurred on April 23, [redacted]. The numbers I can provide are Usgefz[redacted]CA, which appears to be a phone number. My husband's name is Thomas Johnson, the last four digits of the credit card used are [redacted], and the address linked to the account is [redacted] Glenhope Drive, Louisville, KY [redacted]. I trust that your records will show the extended period of inactivity on the account. Thank you for your help.

I noticed a charge of $[redacted].99 on my Wells Fargo bank account ending in [redacted] which belonged to my husband, G.B. He has Alzheimer's and hasn't used Lumosity for over a year. Please cancel the account and refund the charges promptly. I have informed my bank about this situation. Thank you.

I had used a free trial that ended, leading to an attempted charge on my cancelled card. I then opted for a yearly subscription using a new card, but the $11 monthly fee persisted. I'm seeking a reversal of the $11 charge, keeping only the yearly subscription active, and ensuring I won't be charged monthly going forward. Can you assist me? The charge I wish to reverse is for $11.99, under Document# MXFB08M4D1. My yearly subscription is under O# MXFB08L6FL, Document# [redacted]75. Your help with this matter is greatly appreciated.

Hello, I have been a dedicated Lumosity customer for 4-5 years, enjoying the program on a daily basis. I have attempted to reach out in the past without success. Today, I am reaching out about the game "Trains of Thought." Having played the game an estimated 3 million times, I am well acquainted with it. There are some issues that might be unknown to you. Firstly, clicking to change tracks in the game only works around 20% of the time, regardless of using a PC or mobile device. I have tried multiple mice with no change. Secondly, the missed attempts count is inaccurate and delays in updating. If I have made 6 mistakes, the game may only show 2, creating a misleading sense of progress. After sharing these concerns via email last week, I noticed the trains in the game now move faster, making the already challenging game more difficult. I kindly ask for a review of the game to validate my observations by testing it firsthand. Please respond via email once you have had a chance to investigate. Thank you for your attention to this matter. Sincerely, Joel P. Osher

Hello, I have noticed a duplicate charge of $99.95 on my AMEX ending in [redacted] from City College of San Francisco. They require only one family plan for five users. Kindly refund $99.95 to Muriel Parenteau and adjust the subscription to a single family plan. LUMOSITY ACCOUNTS Emails/Log Ins: Passwords: Family Plan 1 1. [redacted] dsps1 2. [redacted] dsps01 3. [redacted] dspsJAD2 4. [redacted] dsps02 5. [redacted] dspsJAD40 Family Plan 2 6. [redacted] dsps2 7. [redacted] dsps03 8. Currently Unassigned 9. [redacted] dspsJAD7 [redacted] dsps3300

I'm trying to find the contact information for the person in charge at Lumosity. I want to reach out to inquire about potential ways to assist individuals with brain injuries, specifically regarding memory improvement. If anyone can help me locate the contact details, I would greatly appreciate it. I tend to forget to check my emails, so please give me a call at [redacted]. I'm based in Atlanta and am struggling with time zones, so I hope to get in touch with Lumosity soon. Thank you!

Hello, I am looking to purchase a six-month gift subscription for Christmas from Lumosity, but I am not currently a member. The recipient of the gift, my friend with years of account history, specifically requested this subscription on their Secret Santa wishlist. Although I am not interested in joining as a member myself, I would appreciate guidance on how to proceed with giving the gift subscription to my friend. Thank you, Barbara

I am confused about the recent changes to my Lumosity account, as I have been a member since the early days. I have recommended Lumosity to many people and even mentioned it in a paper about Alzheimer's that I wrote. I believe that Lumosity should be offered for free to individuals with Alzheimer's. I am involved in the Dominantly Inherited Alzheimer Network program in St. Louis, MO, where they are developing games as part of the program. I was disappointed to see the changes made to my account today. As a lifetime member from the early days, I would appreciate it if you could restore my account. My name is Renee Perkins, and you can reach me at [redacted] or via email at [redacted] Thank you in advance for your help.

I am looking into subscribing to your service and have some inquiries that need clarification. In the "terms of service," it mentions that games cannot be shared under individual or family accounts. How will I know if multiple users are accessing my account? Who is considered part of the family plan, and who isn't? Can my wife play using an Individual plan and maintain a separate game log? Will each user have their own game results, or will they be combined? If a Lifetime account is terminated or your business shuts down anytime during my lifetime, what compensation will be provided? When I cancel a monthly contract, how much notice is required before the next billing cycle? If I terminate a yearly contract, how much notice should be given, and will there be a refund for the unused time?

I was charged fees on the 12th and 14th of November for my makeup subscription. It seems like I was charged twice in October and November with different amounts totaling nearly $[redacted] in just two months. I thought it was a three-month deal and would like to cancel my subscription. The products have caused my skin to break out, which is unusual for me at 60 years old. I do not have the statement as I usually discard it with the packaging. Kindly contact me at my number, [redacted]. Thank you. Pamela J.

Hello, my name is Debra C. I am a lifetime member. I am unable to access the program as I have forgotten my password, and the reset email isn't being received. Despite following the prompts to reset the password, the email isn't coming through. I've checked my junk folder, and it's not there. I greatly value the program as it has been beneficial to me for many years. I need to resolve this issue promptly. Thank you, Debra.

I received an email from your company offering a 35% discount on the premium plan and I decided to go through with it. However, after completing the process, I noticed that the email address associated with the account is not mine. The email provided was [redacted], whereas my correct email is [redacted] Subsequently, I received another email specifying a payment of $38.97 for the yearly plan, with the account email listed as [redacted] This email address does not belong to me. Can you please assist me with this issue? Thank you.

I'm Patricia Brindley. I recently upgraded to the 4-user version but had trouble adding David Tsao at [redacted] He hasn't received any emails despite checking his junk folder. I've tried to contact customer service through chat, but it seems like a bot kept asking for details about my Android phone rather than addressing the issue. Here are the order details: Order number: [redacted] Total payment: $32.79 Plan: Family (Yearly) Card billed: Visa ending in [redacted] Account Email: [redacted]

I have been a loyal Lumosity customer for several years. Recently, I purchased a new Android tablet, but I am now unable to access the games I used to play as I am being treated as a new customer. Over the years, my email addresses have changed from Sympatico to Rogers to Gmail, which has made it challenging to resolve this issue. Despite being approached by other similar brain training programs, I have remained committed to Lumosity. However, I am struggling to receive the assistance I need in reconnecting my new account to my original account. I simply want to continue where I left off on my old tablet as the same user. Your help in resolving this matter would be greatly appreciated. Thank you.

I am requesting a refund for the service charged on December 22, [redacted]. I have previously communicated my wish to cancel this service due to an unresolved dispute regarding a prior service. Despite receiving an email from your end that the dispute could not be resolved, I want to clarify that I did not wish to renew the service. Please process a refund for the recent charge and ensure that there are no automatic renewals in the future. Thank you.

I'm Evelyn Capul. I previously messaged Lumosity to update my account details: New email: [redacted] New phone number: [redacted]. I need help to play Lumosity games on my cell phone since my old iPad stopped working. My active Lumosity account renews yearly. Can I speak with a live agent to address my concerns? Kindly contact me at [redacted]. If I miss your call, please leave a voicemail with a callback number. Thank you. Evelyn Capul

Yesterday, I discovered a charge of $79.95 from Lumosity on my AMEX bill dated May 11, [redacted]. This is incorrect because I am unfamiliar with Lumosity, did not make any orders, and have not used my AMEX card in years. How was my AMEX card number obtained? I have been a victim of scams multiple times and I am fed up with it. I am requesting the cancellation of my subscription immediately, the reversal of the charge, and confirmation of the resolution. If this is not resolved, I will have to reach out to AMEX's Fraud Division and Bank of America for assistance. Thank you for addressing this issue.

I recently noticed a charge of $79.95 on my American Express statement from Lumosity. I have never used this service and I am certain I did not authorize this transaction. My American Express card has been unused and stored away for quite some time, so I am confused as to how this charge appeared. I have unfortunately experienced scams in the past, and I am eager to have this situation resolved promptly. Please cancel this subscription immediately and assist me in disputing this charge with American Express. I appreciate your attention to this matter and await a resolution.

I recently noticed an unfamiliar charge from Lumosity on my American Express bill. I am unsure about what Lumosity is and did not authorize this charge. I am perplexed how they managed to bill me $79.95 on a card I rarely use, except for my Weight Watchers monthly bill. I am the only one with access to my AMEX card, so this situation is concerning. I demand that Lumosity cancels the charge immediately and contacts American Express to remove the unauthorized transaction. If this matter is not resolved promptly, I will escalate it to the fraud departments of both American Express and Bank of America.