Japan Airlines Customer FAQ

Yes, you can carry two check-in bags with Japan Airlines, depending on your ticket class and destination. Typically, international economy class passengers are allowed one or two pieces of checked baggage. Always verify your specific baggage allowance details on your ticket or the official guidelines provided by Japan Airlines.

To change the name on your ticket to match your passport, please reach out to the travel agency where you purchased your ticket. If the booking was directly through Japan Airlines, you'll need to contact their customer service. Please be aware that the ability to change names on tickets can be limited and some fares may require the purchase of a new ticket. It's important to always provide your name exactly as it appears on your passport when booking your flight.

If a booking is made with a slight spelling mistake in the name, we recommend contacting Japan Airlines as soon as possible. It's important to note that for any major name corrections, a new ticket may need to be issued and certain fees can apply. It's crucial to ensure that the name on your ticket exactly matches the name as it appears on your passport to avoid any complications at the airport. Please reach out to Japan Airlines with your booking reference to sort this out promptly.