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Japan Airlines Customer FAQ

Top Answers & How-to Guides

What is Japan Airlines's Phone Number?

The question we are asked most often is about how to talk to Japan Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request special assistance for passengers with disabilities on Japan Airlines?

Yes, Japan Airlines provides special assistance for passengers with disabilities. We offer a range of services to ensure a comfortable...
Ask any question you have about Japan Airlines customer service, get an answer now.

Recent Japan Airlines Customer Questions

Can I carry two check in baggage

Yes, you can carry two check-in bags with Japan Airlines, depending on your ticket class and destination. Typically, international economy class passengers are allowed one or two pieces of checked baggage. Always verify your specific baggage allowance details on your ticket or the official guidelines provided by Japan Airlines.
Asked Aug 19, 2024 4:20 AM

The name on my ticket doesn’t match my passport perfectly. How can I change it?

To change the name on your ticket to match your passport, please reach out to the travel agency where you purchased your ticket. If the booking was directly through Japan Airlines, you'll need to contact their customer service. Please be aware that the ability to change names on tickets can be limited and some fares may require the purchase of a new ticket. It's important to always provide your name exactly as it appears on your passport when booking your flight.
Asked Mar 13, 2024 5:05 AM

my name is spelled wrong on my ticket

If a booking is made with a slight spelling mistake in the name, we recommend contacting Japan Airlines as soon as possible. It's important to note that for any major name corrections, a new ticket may need to be issued and certain fees can apply. It's crucial to ensure that the name on your ticket exactly matches the name as it appears on your passport to avoid any complications at the airport. Please reach out to Japan Airlines with your booking reference to sort this out promptly.
Asked Mar 7, 2024 2:48 AM

Help me with my Japan Airlines customer service issue

Flight Changes

How Do I Change My Flight with Japan Airlines?

If you booked a flight with Japan Airlines but find you need to change it, you should be able to change your flight. The majority of...

Can I cancel my flight with Japan Airlines?

Yes, you can cancel your flight with Japan Airlines. We understand that circumstances may change, and we offer a flexible cancellation...

Baggage Allowance

What is the baggage allowance for Japan Airlines?

The baggage allowance for Japan Airlines depends on the class of travel and the specific route. For international flights, economy...

Pet Policy

Can I bring my pet on board Japan Airlines?

Yes, Japan Airlines allows passengers to bring their pets on board. However, certain restrictions and conditions apply. Small dogs...

Check-in Options

What are the check-in options for Japan Airlines?

Japan Airlines offers multiple check-in options for the convenience of their passengers. Firstly, travelers can check-in online through...

In-flight Amenities

Is in-flight Wi-Fi available on Japan Airlines?

Yes, Japan Airlines offers in-flight Wi-Fi on select aircraft. Passengers can stay connected and access the internet during their flight...

Payment Methods

What are the accepted methods of payment for Japan Airlines bookings?

Japan Airlines accepts various methods of payment for bookings. Passengers can make payments using major credit cards such as Visa,...

Special Meals

Can I request a special meal on Japan Airlines?

Yes, passengers flying with Japan Airlines can request special meals based on their dietary or religious requirements. These special...

Infant Policy

What is the infant policy for Japan Airlines?

Japan Airlines' infant policy allows infants under the age of 2 to travel on their parent's lap without a separate seat. However, if...

Frequent Flyer Program

Does Japan Airlines offer a frequent flyer program?

Yes, Japan Airlines offers a frequent flyer program called JAL Mileage Bank. As a member of this program, passengers can earn miles...

COVID-19 Travel

What are the travel restrictions for Japan Airlines during COVID-19?

Due to the ongoing COVID-19 pandemic, Japan Airlines has implemented travel restrictions to ensure the safety of passengers and prevent...

Special Assistance

Can I request special assistance for passengers with disabilities on Japan Airlines?

Yes, Japan Airlines provides special assistance for passengers with disabilities. We offer a range of services to ensure a comfortable...
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Japan Airlines issues reported to GetHuman
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