1. All Companies › 
  2. Green Dot Customer Service › 
  3. FAQ
Updated

Green Dot Customer FAQ

Top Answers & How-to Guides

What is Green Dot's Phone Number?

The question we are asked most often is about how to talk to Green Dot customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What Do I Do If I Forgot My Greendot Login?

If you have forgotten your Green Dot login information, you can easily reset it online at the Green Dot website. Using your card number,...

How Do I Change the Address or Update My Account Information on My Green Dot Card?

Change your address to the Green Dot Card account by following the process discussed above. You need to log in to the account and access...
Ask any question you have about Green Dot customer service, get an answer now.
Contact Green Dot customer service

Recent Green Dot Customer Questions

I bought a greendot card last week, i loaded 80.00 on it. I registered the card but i dont have my user id to log in.

If you have forgotten your user ID, look for the option on the login page to recover it. Typically, you will need to verify your identity, possibly with your personal information or card details. Follow the prompts provided to retrieve your user ID.
Asked Dec 16, 2025 2:48 PM

Trying to make a moneypak deposit but locked out for 24 hrs how can i unlock my acct

To unlock your account after being locked out for 24 hours, you will need to wait until the lockout period is over. Once the 24 hours have passed, your account should automatically be accessible again. If you continue to experience issues after the lockout period, there is a link to the most up-to-date contact information right here on this page.
Asked Dec 10, 2025 9:34 PM

I can’t deposit my $100 bill at Walmart onto my card, why?

Some retailers, including Walmart, may have restrictions on certain denominations of bills, such as $100 bills. It's possible that they do not accept this denomination for cash deposits onto prepaid cards. We recommend trying a different location or checking with the store staff for their specific cash handling policies.
Asked May 1, 2025 9:26 PM

How to access a Greendot account when you lost the card and you don’t have access to the email or phone number on the account

If you’ve lost your Green Dot card and don’t have access to the registered email or phone number, it’s important to go through the account recovery process. You will need to provide identity verification information. Check the website for specific recovery options available for your situation, including any required documentation to verify your identity. Once confirmed, you can regain access to your account and order a new card.
Asked Feb 22, 2025 1:55 PM

How to get money from my card while waiting for a new card

You can access your funds even while waiting for a new card by transferring money to another bank account or by using services such as MoneyPak to reload another card. Additionally, you can use your account and routing numbers to pay bills online or make purchases and receive payments.
Asked Jul 23, 2024 3:34 PM

Help me with my Green Dot customer service issue

Account Management

What Do I Do If I Forgot My Greendot Login?

If you have forgotten your Green Dot login information, you can easily reset it online at the Green Dot website. Using your card number,...
Read more

How Do I Change the Address or Update My Account Information on My Green Dot Card?

Change your address to the Green Dot Card account by following the process discussed above. You need to log in to the account and access...
Read more

How Do I Get My Account Number and Routing Number with Green Dot?

Green Dot makes it simple and easy for Green Dot customers to get their Green Dot account number and routing number using any of the...
Read more

How do I recover my GreenDot account?

To recover your GreenDot account, you need your user ID, social security number, or card number. If you don't have any of these, contact...
Read more

What Do I Do If I Can't Access My Funds on My Greendot Card?

Green Dot Bank provides digital accounts and prepaid debit cards for convenient online banking. However, there may be issues accessing...
Read more

How do I let GreenDot know about a missing payment?

If you notice that there's a missing payment on your GreenDot card, or if there's a problem loading onto your card, here's what you...
Read more

Card Usage

Can You Use a Greendot Card While Traveling Internationally?

You can use your GreenDot card when traveling overseas, but there may be some limitations. Be sure to familiarize yourself with the...
Read more

How Do I Check My Account Balance on My Green Dot Card?

There are lots of ways to check the account balance on your Green Dot card. You may check it on the phone, the website, text message,...
Read more

Why is my GreenDot prepaid card not working?

GreenDot card are great until the one day you go to use it and it's not working. Here's the best way to get our issue fixed as fast...
Read more

How Do I Recharge My Greendot Card?

To add money to a Green Dot card, visit the Green Dot website and open the menu. Find the "Help" section and click on the FAQs. Scroll...
Read more

Can I transfer money from my Green Dot card to another bank account?

Yes, Green Dot cardholders have the option to transfer money from their Green Dot card to another bank account using various methods. Additionally, transfers may take a few business days to process, depending on the bank and the specifics of the transaction. Cardholders should be mindful of any fees that may apply when using this service, as these can vary. For the most current information on transfer options and related fees, it is beneficial to review the official Green Dot website, where detailed resources and guidelines are readily available....
Read more

Can I use my Green Dot card for online purchases?

Yes, a Green Dot card can be used for online purchases, provided that the merchant accepts debit or prepaid cards as a form of payment....
Read more

Card Services

How Do I Cancel My Green Dot Card?

This guide outlines how Green Dot customers can cancel their card if it has been stolen or they would like to terminate their Green...
Read more

How Do I Activate My Green Dot Card?

We created this guide to help consumers find the fastest way to activate their Green Dot cards. By visiting the website, you can easily...
Read more

How Do I Check the Status of My New Green Dot Card?

You can check the status of your new Green Dot card by contacting the customer service team. You can continue to keep track of your...
Read more

What Do I Do If My Green Dot Card Expired?

Green Dot Cards are prepaid debit cards that can be used to make withdrawals at ATMs or purchases. The cards are not credit cards but...
Read more

How Do I Report My Green Dot Card as Lost or Stolen?

Most of us become worried when we discover that our credit card or cards have been lost or stolen. The clock seems to start ticking...
Read more

How long does it take to receive a replacement Green Dot card?

The time it takes to receive a replacement Green Dot card typically varies based on several factors, including the shipping method...
Read more

Customer Support

How Do I Speak to a Customer Service Rep About My Green Dot Card?

This guide explains to Green Dot customers how they can speak to a customer service representative about their Green Dot card. If you...
Read more

How Do I Dispute a Charge and Get My Money Back from Green Dot?

If you would like to file a dispute with Green Dot and get your money back, first go to the Green Dot website. Click the "Customer...
Read more
We look to the Green Dot issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Green Dot issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated