GE Appliances Customer FAQ

The primary difference between model #PHP9036DJBB and model #PHP9036DTBB is the color finish. The "DJ" model usually comes in a black finish, while the "DT" model features a stainless steel finish. Both models are part of the same product line and offer similar features regarding performance and functionality.

There could be several reasons why the outer window of your GE washer popped off during the spin cycle, including excessive vibration, wear and tear on components, or an issue with the door lock mechanism. It’s important to check if the washer is level and not overloaded, as these factors can contribute to excessive movement. If the problem persists, it may be best to have a qualified technician inspect the machine to ensure all parts are functioning correctly and safely.

If the burner igniter on your GE appliance won't turn off, it could be due to a few reasons such as a faulty igniter switch, a short in the wiring, or a malfunctioning control module. Unplug the appliance and inspect for any obvious issues or consider scheduling a service appointment with a qualified technician to diagnose and fix the problem safely.

Hmmm... it's crucial to use components that are compatible with each other for safety and efficient operation. However, without knowing the exact specifications of your non-ring meter and the GE TSM420CSCUP ring meter cover, we can't confirm whether they're compatible or not. We recommend contacting a licensed electrician or your local electrical inspector for professional advice regarding this matter. Compatibility of electrical components is a matter of some seriousness and your safety should always come first.

If your GE Appliance's water/ice dispenser is leaking, it might be due to several reasons. It could be a problem with your water valve, the tubing might be blocked or damaged, or the water pressure to your appliance is too low. You might also want to make sure the ice maker isn't overfilling by checking the water inlet valve and the ice maker assembly. If it's a slow leak, it could be melting ice from the chute. Cleaning the ice chute or the dispenser area can help. Please remember that these are potential issues, and you might need a licensed repair person to accurately diagnose and fix the problem.