GE Appliances Customer Service Issues

Today, I had an appointment for a service technician to install a pump in my dishwasher at home. Unfortunately, he didn't show up despite me being home with open doors and windows. I've been without my dishwasher for almost two months now, causing me difficulty due to limited mobility. I was hoping it would be fixed during the first appointment, but now I have to wait until November 23rd for the rescheduled visit. It's frustrating to face such delays. I stayed home on the 3rd expecting someone to come, but no one did. I really need my dishwasher fixed and the situation addressed promptly. Thank you, B. Sheridan.

My wife and I, recent purchasers of a GE washer and dryer for our small business from a local distributor, encountered a distressing issue. The washer's leaking rust has irreparably damaged our business linens within a mere two weeks of use. Despite attempts to resolve this with the local distributor, we have faced unhelpful responses redirecting us to GE's customer support. Regrettably, our efforts to reach them have been futile. We urgently require compensation for the damage caused by this lack of quality assurance. The delay in obtaining a replacement or repair has impeded our business operations. The washer model is GTW685BSL2WS with serial number GS918230G. This situation has left us deeply dissatisfied with the service provided by GE and the local distributor. It is imperative for us to address this issue promptly to resume our business activities.

I purchased a washer from Costco around three years ago. We are experiencing various issues with it, but the most concerning problem is that despite its large drum, we can only fill it about one-third full before facing balance and drying problems. Currently, we have a single blanket in the washer, and no matter how many extra spins we attempt, it remains wet. Our previous washer lasted us 20 years, so the short lifespan of this one is disappointing.

On September 18, [redacted], I placed an order for a Monogram 36” Built-In Side-by-Side Refrigerator with Dispenser, model #ZISS360DNSS, totaling $10,[redacted].97 with Order #GES[redacted]30D. Despite being on back order, I patiently waited for the perfect fit for my cabinets. Upon being notified that the unit was available, I agreed to a delivery date in December. The original delivery on 12/22/22 did not happen, and after contacting GE Appliance Delivery at 1[redacted], I was informed of a cancellation due to a bizarre explanation from the dispatcher. This led to rescheduling for 12/30/22, which was a no-show despite being provided a delivery window the day before. When contacting the customer service number again, I faced a lengthy wait followed by a dropped call, leading to rescheduling for 01/05/[redacted] without prior notice. The lack of communication and multiple failed delivery attempts have been disappointing given the upfront payment in September. I have involved the Better Business Bureau and would appreciate an update on the delivery and installation of my fridge. Sincerely, Ava Mc Leod

I placed Order [redacted] for a Washer/Dryer and Pedestals. Even though I received a notification for pick-up at my usual spot, Spirit Deliver & Distribution in Winooski VT, the order was not found when I called. After contacting customer service on [redacted], GIGI then informed me the pick-up was actually at a distribution center in Baltimore MD, far from my Vermont address submitted during purchase. Despite attempts to resolve the issue, including interactions with Nico, there was no follow-up or resolution provided. Now, Glenda mentioned the order would be cancelled, which is disappointing as I have been trying to get the order I originally wanted. It is frustrating to have my funds tied up for days with no solution in sight.

I bought an electric stove from GE and sent a rebate form as requested on Dec 7, [redacted]. I had to adjust my cabinet to accommodate the new stove. Despite multiple calls, the issue was not resolved correctly. On Feb 21, [redacted], I was informed that everything was corrected, case #[redacted]. However, I have yet to receive my rebate as of May [redacted]. Each time I contact GE Promotions, I receive conflicting information. I assure you that I provided all the necessary details with my Claim Reference Number [redacted]5. I hope for assistance in resolving this situation. Thank you, Betty A., [redacted]

I bought all my GE appliances in slate color from NFM. The microwave, 2.2 cu ft.³, has stopped heating twice in five months, and the part costs over $[redacted]. Unfortunately, the slate color is discontinued, and other available colors don't match my existing appliances. I urge GE to bring back the slate color to maintain consistency in my kitchen. I would appreciate it if GE could send a technician to fix the microwave for free due to the inconvenience this issue has caused.

I recently purchased a new microwave that is still under warranty, but unfortunately, it has not been working. The technician who initially came out only ordered a part and it took a while for it to arrive. When he installed it, he claimed it was fixed, but upon testing it, the microwave still did not work. I requested a new technician who was supposed to come today, but instead, they ordered additional parts that will take two months to arrive. I have been without a microwave for two months now and would appreciate a replacement as this one is clearly not functioning properly.

I recently had the GE Range Hood JVX5300SJSS installed on Saturday, 6/10/[redacted]. The technician from Lowe's faced difficulty installing the two metal grease filters as one of them appeared to have a depressed or missing notch. While cleaning the range hood after he left, the defective metal grease filter fell unexpectedly and ended up behind our range. Our new GE range is scheduled to be installed this Wednesday. We kindly request that you send us replacement metal grease filters for the defective product. Thank you.

As a long-time GE customer, I am disappointed with the recent quality of products I have purchased. The new washer/dryer combo is unusually loud, with conflicting explanations from technicians. I have also had issues with the water dispenser circuit board in my six-year-old refrigerator and an early failure of my microwave after just over two years of use. These experiences have led me to question the reliability of GE products. The decline in quality suggests a manufacturing issue that may stem from corporate decisions. I am now considering switching brands in the future due to the disappointing quality of recent GE products.

I have been using my refrigerator (model: GTS18HYNRFS) for 6 weeks now, but I have some concerns about its operation. Firstly, the motor is much louder than my previous 20-year-old Kenmore refrigerator. It runs about twice an hour and at the end of the cycle, there is a "winding down" sound that lasts for 45 seconds. The most concerning issue is the sound of leaking water coming from the back of the refrigerator. Due to my age, it is difficult for me to try and move the appliance. I believe that some adjustments are needed. Thank you.

I purchased my refrigerator just 7 weeks ago, and I am worried about the noise it makes. The cooling cycle activates every 15-18 minutes, followed by a winding-down noise that concerns me. Additionally, there is a sound resembling leaking water coming from the back, even though I do not have an ice maker installed.

I am writing to express my disappointment with the recent purchase of a GE CDD420P2T0S1 dishwasher. The dishwasher, received on July 20, has been unsatisfactory. The bottom drawer does not function, showing no signs of life while mysteriously filled with water. Despite contacting tech support immediately, the proposed solution did not work, leading to the necessity of a service visit. However, the service technician arrived late, lacked familiarity with the unit, and discovered the required parts were backordered until August 25. I learned about a 7-day defect reporting window only after a frustrating call with customer service. I urge GE to address this matter promptly, as a brand-new appliance causing daily inconvenience is unacceptable. I hope for a swift resolution to this issue. Thank you for your attention, P.C.

I am reaching out to share my recent experience with the GE CDD420P2T0S1 dishwasher, purchased on July 20, [redacted]. Regrettably, the dishwasher encountered problems from the start. While the top drawer works well, the bottom drawer remains unresponsive and is filled with water, creating added frustration. Upon contacting tech support on the day of delivery, I was advised to unplug the unit, which did not resolve the issue. A service visit was scheduled for today from 8 to 12, but the technician arrived late, lacked familiarity with the unit, and revealed that necessary parts are on backorder until August 25. This news is disappointing considering the dishwasher has never functioned properly. I later contacted customer service, only to discover a 7-day window for reporting defects that was not communicated earlier. Despite efforts to address the situation, I was left unsatisfied. As a loyal GE customer, I hope for a prompt resolution to this issue to restore my faith in the brand's dedication to customer satisfaction. Thank you for your attention, and I anticipate your response to reach a satisfactory conclusion. Best, Phillip.

I am in search of a GE appliance that has been discontinued. My current GE appliances were purchased back in [redacted]. I am specifically looking for a new refrigerator, but unfortunately, it seems that the model I have is no longer being produced. I am hoping to find if there are any remaining units of this model in your past inventory. The specific size I need is a 30x30 side by side, and it has been an outstanding appliance that I have cherished. Please reach out to me via email or phone if you have any information or options available. Thank you.

I visited a local Home Depot store to order a white GE refrigerator for my kitchen. Unfortunately, my experience was a nightmare as each time the fridge was delivered, it arrived damaged. Despite Home Depot informing me that GE provided a $[redacted] discount for my inconvenience, I never received it. After five attempts, I finally received an undamaged refrigerator. However, the $[redacted] discount was repeatedly added and removed from my card with each order. The situation became so frustrating that I had to pay my neighbor $50 to wait for a delivery that ended up being damaged. The entire process was disappointing and stressful. I am contacting you to address and resolve this ongoing issue.

I purchased a GE washing machine from Lowe's, and within three weeks, it began malfunctioning. After two more weeks, it stopped working. The repairman came, ordered a part, and replaced it, but now the machine is malfunctioning again. I've had the machine for about three months, dealing with multiple repairs and waiting weeks each time for the repairman. Now, once again, the machine is not working. I kindly request to have the machine replaced with a different model since it seems to be faulty. I have read bad reviews about this particular model, confirming my experience. Thank you for your assistance. Please reach out to me at the provided contact information. -Carroll Hammons

Two years ago, I bought all my appliances from GE - refrigerator, dishwasher, stove/oven, and microwave. Within that time, I had to replace one electric burner on the stove. Now, the solenoid, armature arm, and timer on my dishwasher have failed. We have only used the appliances normally and have not abused them. I am requesting GE to replace the faulty dishwasher. I am disappointed in their products and will share my experience with friends and relatives if the issue is not resolved promptly. Thank you, Patrick C.