How Do I Get a Refund for an Inflight Charge from Frontier Airlines?
In a nutshell: If you believe you were wrongly charged by Frontier Airlines, prompt action is needed to request a refund. Start by visiting their website and navigating to the "Need Help?" section to find the "Customer Service" link. Once on the "Customer Service" page, scroll to the "More Options" section and click
Introduction
It can be frustrating to realize after a Frontier Airlines flight that you were charged for something you don't believe you should have paid for. Prompt action is necessary to try to get your money back. Here are the steps you can take to start the process of requesting a refund.
Visit the Frontier Airlines Website
Go to the Frontier Airlines website.
Locate the "Need Help?" Section
Scroll down the Frontier Airlines homepage until you spot the "Need Help?" section. It's right below the "Get to Know Us" section.
Find the "Customer Service" Link
Look for the "Customer Service" link in the "Need Help?" section. It should be the first option, directly below the header and above "Tips and FAQs."
Go to the Frontier Airlines "Customer Service" Page
Click on the "Customer Service" link, which will take you to the "Customer Service" page.
Locate the "More Options" Section
Scroll down on the "Customer Service" page until you spot the "More Options" header. It says "Get help for special situations below." directly underneath it.
Locate the Relevant Box
Look for the box with the "Refund Request" header. It says "Request a refund" and has a right-pointing arrow.
Go to the "Refund Options" Page
Click on "Refund Request" or the right-pointing arrow to go to the "Refund Options" page.
Find the "Apply for a Refund" Box
Scroll all the way down on the "Refund Options" page until you find the green-and-white "Apply for a Refund" box.
Expand the Section
Click on the "Apply for a Refund" box. Doing so will expand the information below it.
Locate the Small "Apply for a Refund" Box
Scroll through the section until you find the small green-and-white "Apply for a Refund" box.
Go to the Refund Request Form
Click on the "Apply for a Refund" box. This will take you to the refund request form.
Read the Page
Before you start filling out the form, read the details at the top of the page.
Choose Your Reason
The first part of the form you need to fill out is "Reason for Request." Most of the choices pertain to the flight itself. Look for the option that says "I don't see my option here" and click on it.
Proceed Through the Form
Fill out the rest of the form, then submit it. If you need further assistance, please move on to Step 15.
Contact Frontier Airlines
If you need assistance, reach out to Frontier Airlines customer support. A representative can discuss your situation and recommend the next steps for requesting a refund for the in-flight charge. Let them know what you've already tried doing as part of the process.
Conclusion
If you believe you were incorrectly charged, don't delay in requesting a refund from Frontier Airlines. The sooner you submit your request, the sooner you can learn whether you'll receive your money back.
Further questions?
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Why does GetHuman Write How-to Guides for Frontier Airlines Problems?
GetHuman has been working for over 10 years on sourcing information about big organizations like Frontier Airlines in order to help customers resolve customer service issues faster. We started with contact information and fastest ways to reach a human at big companies. Particularly ones with slow or complicated IVR or phone menu systems. Or companies that have self-serve help forums instead of a customer service department. From there, we realized that consumers still needed more detailed help solving the most common problems, so we expanded to this set of guides, which grows every day. And if you spot any issues with our How Do I Get a Refund for an Inflight Charge from Frontier Airlines? guide, please let us know by sending us feedback. We want to be as helpful as possible. If you appreciated this guide, please share it with your favorite people. Our free information and tools is powered by you, the customer. The more people that use it, the better it gets.