What Do I Do If I Was Overcharged for My Frontier Airlines Flight?
In a nutshell: If you believe you were overcharged by Frontier Airlines, gather evidence such as receipts and screenshots before seeking a refund. Start by logging into your account on their website to request a refund through the Manage Your Trip page. If unsatisfied with the airline's response,
Introduction
If you recently booked a trip on Frontier Airlines and then found out that you had been overcharged for something, you need to know how to get a refund for the excess amount. You have a few different options for handling the problem, even if the airline itself will not give you a refund.
What You'll Need
There are a variety of ways that you can be overcharged. You could be charged the wrong baggage fee, charged for a leg of the trip that isn't actually a part of your itinerary, and more.Before contacting Frontier Airlines to request a refund, get all of the evidence you can think of together. This might include receipts, pictures of your baggage, screenshots of your trip route, and more.As a rule, the sooner you initiate your refund request, the more likely you are to receive a refund. Some complaints have a narrow time window in which you can make such a request.
Go to the Frontier Airlines home page.
Frontier Airlines home page
Click on the "Hi, log in" link in the upper right corner of the page to sign in to your Frontier Airlines account.
Go to the Manage Your Trip page.
Manage Your Trip page
Enter your last name and your flight confirmation code in the text fields provided.
Click on the search button.
Details of your flight will appear on the screen.
Follow the prompts to request a refund for the excess charges.
Wait for a reply from Frontier Airlines.
If you are satisfied with the airline's reply, stop here. If you do not find it satisfactory, continue with the next step.
Contact a Frontier Airlines customer service representative.
Frontier Airlines customer service
Even if your refund request made through the Manage Your Trip page was denied, you may find better luck dealing with customer service directly.
If this option does not work out well for you either, continue with the next steps.
Contact your bank and initiate a chargeback dispute with Frontier Airlines.
Every bank has its own procedure for initiating a chargeback dispute.
Make sure you tell your bank representative that you are making the request pursuant to the Fair Credit Billing Act.
The bank will conduct its own investigation into the charge. Follow all of your bank's instructions to complete the dispute process.
If this attempt does not provide you with a satisfactory outcome either, continue with the next step.
As a last resort, go to the Office of Aviation Consumer Protection Complaint, Comment, and Compliment Form page to initiate a complaint with the Department of Transportation.
OACP Complaint, Comment, and Compliment Form page
There is no guarantee that this will work out in your favor, but it is your final option if you have had no luck with the steps described above. It will likely take some time for this process to work itself out.
Click on the Begin button.
Click the Complaint radio button and then click the Next button.
Follow the prompts to finish filing your complaint.
Then all that is left to do is wait for the Department of Transportation to inform you of its findings.
Conclusion
If you need any additional assistance, or if you have questions about your refund request, contact a Frontier Airlines customer service representative. The airline does not offer phone-based customer support services, but online contact options are available.
Further questions?
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