FAO Schwarz Customer FAQ
Top Answers & How-to Guides
What is FAO Schwarz's Phone Number?
The question we are asked most often is about how to talk to FAO Schwarz customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about FAO Schwarz customer service, get an answer now.
Store Information
What are the store hours?
FAO Schwarz store hours vary depending on the location. We strive to accommodate our customers' needs by offering extended hours during...
Online Purchases
Can I track my order online?
Yes, you can easily track your order online. At FAO Schwarz, we understand the importance of keeping our customers informed about their...
Gifts and Services
Do you offer gift wrapping?
Yes, at FAO Schwarz, we offer gift wrapping services for your convenience. Our dedicated team of gift wrapping experts is committed...
Returns and Policies
What is your return policy?
Our return policy at FAO Schwarz is designed to ensure customer satisfaction. We accept returns within 30 days from the date of purchase,...
Loyalty Program
Do you have a loyalty program?
Yes, at FAO Schwarz, we have a loyalty program called "Toy Insider." By becoming a Toy Insider member, you can enjoy a range of exclusive...
Help me with my FAO Schwarz customer service issue
Ask any question you have about FAO Schwarz customer service. We will do our best to get you answers right away.
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FAO Schwarz issues reported to GetHuman