What is your return policy?

Our return policy at FAO Schwarz is designed to ensure customer satisfaction. We accept returns within 30 days from the date of purchase, provided that the item is in its original condition, unused, and with all packaging intact. Receipt or proof of purchase is required for all returns. If the product is defective or damaged upon arrival, we offer a full refund or exchange at no additional cost. However, if the item is being returned for reasons other than defect or damage, a 15% restocking fee will be deducted from the refund amount. For hygiene and safety reasons, certain items such as food, personal care products, and intimate apparel are not eligible for return. Please note that online purchases can only be returned through our website or by contacting our customer service. For more detailed information, please refer to our Return Policy page on our website or contact our customer service team.