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Etsy Customer FAQ

Top Answers & How-to Guides

How do I Contact Etsy Customer Service?

The question we are asked most often is about how to talk to Etsy customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Can I Delete My Etsy Account?

You may want to delete your Etsy account for various reasons. Before deleting your account, be sure to think about the consequences...

How Do I Recover a Suspended Etsy Account?

Having your Etsy account suspended can be a real problem. Etsy accounts are usually suspended for past due bills, unresolved buyer...
Ask any question you have about Etsy customer service, get an answer now.

Recent Etsy Customer Questions

I just don’t remember my password

To reset your password, go to the Etsy sign-in page and click on "Forgot your password?" Enter the email address associated with your account, and you'll receive an email with instructions to reset your password. Follow the instructions in the email to create a new password and regain access to your account.
Asked Jul 19, 2024 8:16 PM

Customer refund from imperial sportswear

For a customer refund from Imperial Sportswear on Etsy, you need to contact the shop directly. Each seller manages their own orders and policies, including refunds and returns. You can do this by going to the shop’s page and clicking "Contact" to send a message.
Asked Jul 18, 2024 6:42 PM

My account seems to have disappeared, although my shop is still there. the email Etsy have is incorrect although they always send me confirmation of sales on the correct email.

It sounds like there may be a mix-up with the email addresses linked to your account and shop. Ensure you're logging in with the correct email address associated with your account. If you still have issues, try updating your email settings within your account.
Asked Jun 27, 2024 1:45 PM

I don’t know why my account is suspended

Account suspensions on Etsy can occur for various reasons, such as violations of Etsy’s policies, missed payments, or disputes. We recommend reviewing Etsy's policies and guidelines or checking for any notifications that may explain the suspension.
Asked Jun 21, 2024 9:10 AM

I ordered a ring on Etsy and since ordering it I have received no information on when it should be arriving.

After placing an order on Etsy, you should have received an email confirmation of your purchase. The estimated delivery dates and tracking information can be found in the purchase receipt. If you don't see it in your email, check your spam or junk email folder. Then log into your Etsy account and check your Purchases and Reviews page to see detailed information about your order, such as tracking, shipping and estimated delivery. If it's been past the estimated delivery time and you still haven't received your order, it's recommended to reach out directly to the seller from your Purchases and Reviews page for any updates. Please note that shipping times can vary greatly depending on the location of the seller, your location, and the custom nature of some items.
Asked Jun 14, 2024 12:41 PM

Help me with my Etsy customer service issue

Shipping Costs

How Do I See How Much Shipping Will Cost on My Etsy Order?

If you're looking to purchase something from Etsy, the first thing you need to do is figure out how much shipping will cost. Fortunately,...

Account Management

How Can I Delete My Etsy Account?

You may want to delete your Etsy account for various reasons. Before deleting your account, be sure to think about the consequences...

How Do I Recover a Suspended Etsy Account?

Having your Etsy account suspended can be a real problem. Etsy accounts are usually suspended for past due bills, unresolved buyer...

How Do I Reactivate My Etsy Account?

Etsy is committed to giving its users the best experience when using the app. To continue to enjoy the services of Etsy, it is advisable...

How Do I Recover a Locked Etsy Account?

A locked Etsy account could be the result of a variety of reasons. One of them is a suspended account. The other is because you forgot...

Reporting Users

How Do I Report a User on Etsy?

Owning an Etsy shop has many benefits but there are obstacles that come with the territory of having an online business. You might...

Listing Editing

How Do I Edit My Listing on Etsy.com?

Etsy is a great way for creative business owners to do what they love and earn extra income. With any business, you need to focus on...

Refunds

How Do I Get a Refund from Etsy.com?

This article discusses the steps needed to request a refund on Etsy.com. It also mentions the fact that shops on Etsy may have different...

Order Management

How Do I Cancel My Order from Etsy?

You can cancel your order from Etsy if your seller's policies allow it. Since the sellers on Etsy are independent, they have different...

How Do I Track an Order from Etsy?

Etsy provides a global marketplace for handmade goods and vintage items while maintaining a human connection. To track an order, visit...

What Do I Do If I'm Missing My Etsy Order?

When it comes to Etsy, you're dealing with individual vendors that can sometimes make mistakes. If you're missing your Etsy order,...

Purchase History

How Do I Delete Past Purchases on Etsy?

There is no way to delete your past purchases on Etsy. However, it is not a problem as no one else can view it. Sellers can hide their...

Account Information

How Do I Change My Email Address on My Etsy Account?

Changing the email address on your Etsy account can be done easily. We help you do exactly that in this step-by-step guide. Just login...
We look to the Etsy issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Etsy issues reported to GetHuman
FAQ Table of Contents

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