Etsy Customer FAQ

To address issues with a damaged order, please ensure you follow Etsy's procedures for reporting problems with an item. If you're unable to upload photos, check if there’s an option to report the issue without them. Alternatively, consider reaching out to Etsy through the appropriate contact links provided on this page for assistance. They can guide you on how to proceed without the need for photos.

To reset your password, go to the Etsy sign-in page and click on "Forgot your password?" Enter the email address associated with your account, and you'll receive an email with instructions to reset your password. Follow the instructions in the email to create a new password and regain access to your account.

For a customer refund from Imperial Sportswear on Etsy, you need to contact the shop directly. Each seller manages their own orders and policies, including refunds and returns. You can do this by going to the shop’s page and clicking "Contact" to send a message.

It sounds like there may be a mix-up with the email addresses linked to your account and shop. Ensure you're logging in with the correct email address associated with your account. If you still have issues, try updating your email settings within your account.

Account suspensions on Etsy can occur for various reasons, such as violations of Etsy’s policies, missed payments, or disputes. We recommend reviewing Etsy's policies and guidelines or checking for any notifications that may explain the suspension.