The question we are asked most often is about how to talk to Duolingo customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
J'ai un problème avec un le prélèvement de Duolingo. Je souhaiterais pas prendre un abonnement annuel.
Il y a un lien vers les informations de contact les plus à jour sur cette page que vous consultez, où vous pouvez obtenir de l'aide pour votre problème de prélèvement et vos abonnements.
Asked Oct 12, 2024 8:51 AM
My programme is stuck on “daily refresh”: how do I move on to the next lesson
If your program is stuck on “daily refresh,” try closing and reopening the app or refreshing the webpage. Make sure you have a stable internet connection. Sometimes, restarting your device can also help. If the issue persists, check if there are any updates available for the app that need to be installed.
Asked Oct 10, 2024 2:02 AM
my student is getting stuck on a lesson and cannot move forward to complete the assignment
If a student is getting stuck on a lesson, it could help to review the material covered in previous exercises. Encouragement to take breaks and return with a fresh perspective can be beneficial. Additionally, restarting the lesson or practicing related skills may provide clarity. Remind them that it's normal to encounter challenges during the learning process.
Asked Oct 7, 2024 5:03 PM
ICH KANN NICHTLERNEN. ES LÄDT UND LÄDT DIE GANZE ZEIT. WAS KANN ICH TUN
Wenn Du Schwierigkeiten beim Laden der Duolingo-App oder der Website hast, versuche zunächst, die App neu zu starten oder die Seite zu aktualisieren. Stelle sicher, dass Deine Internetverbindung stabil ist. Manchmal hilft es auch, den Cache der App oder des Browsers zu leeren. Überprüfe, ob es Updates für die App gibt, und installiere diese gegebenenfalls. Falls das Problem weiterhin besteht, könnte es an technischen Schwierigkeiten auf unserer Seite liegen.
Asked Oct 7, 2024 1:23 PM
I lost my streak and I want to get it back because the system didn't offer me a streak freeze
If you lost your streak and did not receive a streak freeze, unfortunately, streaks cannot be restored once broken. We recommend taking advantage of streak freezes in the future to protect your streak.
We look to the Duolingo issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.