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DraftKings Customer FAQ

Top Answers & How-to Guides

How do I Contact DraftKings Customer Service?

The question we are asked most often is about how to talk to DraftKings customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get a Refund from Draftkings?

DraftKings is an operator in the field of fantasy games, so the chance of winning is as good as your fantasy team. The company doesn't...

Why Is My Draftkings Account Locked?

DraftKings is an American sports betting provider with daily and weekly contests with prize earnings. When signing up for your DraftKings...
Ask any question you have about DraftKings customer service, get an answer now.

Recent DraftKings Customer Questions

Why am I not receiving my withdrawal verification emails.

If you're not receiving your withdrawal verification emails, please check your spam or junk email folder, as emails sometimes land there. Ensure that the email address associated with your account is correct and up-to-date. If everything seems fine but you're still having issues, there might be a delay in processing or delivery. Keep an eye on your account notifications as well.
Asked Aug 24, 2024 10:33 PM

Why is my draftkings account locked

Your DraftKings account may be locked for various reasons including failed login attempts, verification issues, suspicious activity, or breaches of terms of service. We recommend reviewing any recent emails from DraftKings for more details and instructions on how to resolve the issue.
Asked Jun 22, 2024 11:59 AM

I sent everything to show proof of residence and identification and my account still lock

We're sorry to hear that you're experiencing trouble with your account. While we don't have the ability to unlock DraftKings accounts directly, please stay assured that if you've submitted all of the correct documents, the DraftKings verification team will be hard at work on your case. Approval often depends on the quality and legibility of the documents you have submitted. If the provided documents were not clear or the requested details were not completely visible, there could be a delay in the approval process. However, rest assured that they aim to complete these reviews as quickly as they can, usually within 24-48 hours. In the meantime, we appreciate your patience and understanding.
Asked Jun 12, 2024 7:32 AM

Hello, what alternative can I use to register if I don't have an ssn?

Unfortunately, to participate in paid contests on DraftKings, you’re required to have a valid social security number. This helps DraftKings ensure all users comply with regulations and legal requirements. If you don't have a valid Social Security Number, you cannot register for paid contests in DraftKings. You can, however, still register to play free contests. We don't recommend using alternatives to your SSN due to the potential for misuse and fraud. Remember to never reveal your SSN to anyone yuo don't trust.
Asked Apr 28, 2024 6:28 PM

My account is restricted and i would like to withdraw but it wont let me

We're sorry to hear that you're having trouble with your account. In most cases, DraftKings restricts accounts due to any suspicious activity or if some necessary verification details are outstanding. Before any withdrawal, it is required to verify your account which includes your identity and your address. If these are not verified or if there is any issue in your account then you might face trouble in withdrawal. For your case, it's recommended to resolve any pending issues on your account and verify your details. Once your account status is back to normal, you should be able to make your withdrawal.
Asked Apr 25, 2024 10:22 AM

Help me with my DraftKings customer service issue

Account Management

How Do I Get a Refund from Draftkings?

DraftKings is an operator in the field of fantasy games, so the chance of winning is as good as your fantasy team. The company doesn't...

Why Is My Draftkings Account Locked?

DraftKings is an American sports betting provider with daily and weekly contests with prize earnings. When signing up for your DraftKings...

Why Is My Draftkings Account Restricted?

This article talks about getting locked out of your DraftKings account. The most common reasons for getting locked out of your account...

Can I change my username on DraftKings?

Yes, you can change your username on DraftKings. To do so, simply log into your account and go to the "Account Settings" section. From...

Can I have multiple DraftKings accounts?

No, DraftKings strictly prohibits users from having multiple accounts. Each player is only allowed to have one account in order to...

Payment Methods

What are the accepted payment methods on DraftKings?

DraftKings accepts various payment methods to ensure convenient and secure transactions for its users. Currently, the accepted payment...

Deposit Limits

What are the minimum and maximum deposit limits on DraftKings?

The minimum and maximum deposit limits on DraftKings may vary depending on the payment method you choose and your location. For most...

Age Requirements

What are the age requirements to play on DraftKings?

The age requirement to play on DraftKings is determined by the user's jurisdiction. In the majority of cases, players must be at least...

Fees

Are there any fees associated with using DraftKings?

No, there are no fees associated with using DraftKings. As a daily fantasy sports platform, DraftKings provides free sign-up and does...

Rewards Program

What is the DraftKings Rewards program?

The DraftKings Rewards program is a loyalty program designed to reward and provide additional benefits to frequent users of the DraftKings...
We look to the DraftKings issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
DraftKings issues reported to GetHuman
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