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Dollar Shave Club Customer FAQ

Top Answers & How-to Guides

How do I Contact Dollar Shave Club Customer Service?

The question we are asked most often is about how to talk to Dollar Shave Club customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Cancel My Dollar Shave Club Account?

You've been getting regular shipments of your Dollar Shave Club box all year but now you think it's time to take a little break. This...

How do I get a refund from Dollar Shave Club?

Subscriptions are amazing until you realize that you don't use certain ones. Dollar Shave Club is amazing but if you need to cancel...
Ask any question you have about Dollar Shave Club customer service, get an answer now.
Contact Dollar Shave Club customer service

Recent Dollar Shave Club Customer Questions

The refills I received are not compatible with my razor

If the refills you received are not compatible with your razor, it's possible you received the wrong product. Check if the razor model matches the refills ordered. If there's a mismatch, you can find the most up-to-date contact information right here on this page to resolve the issue.
Asked Aug 30, 2024 10:13 PM

You sent me the wrong blades for the second time

We're very sorry about this inconvenience. Mistakes do happen, but we always aim to make them right. You should directly reach out to Dollar Shave Club's customer service as soon as possible. Inform them about the incorrect delivery and they will work to rectify the error. They may ask you for more details like your order number and the exact issue with your received product to ensure they send you the correct item in the future. Your satisfaction is very important, and the team will be more than willing to find an immediate solution for you.
Asked Apr 22, 2024 11:01 PM

How do I get a new razor handle to replace the one I have that the blade coupling clip broke in half.

If your Dollar Shave Club razor handle has broken, we're happy to assist. We're keen on making sure our members have great shaving experiences. As a member, all you need to do is request a replacement via your account. Simply log into your Dollar Shave Club account, go to the 'Account' section, then 'Box.' Choose to add the replacement handle in your box for your next shipment. You can add it for free once a year.
Asked Apr 19, 2024 8:38 PM

I cancelled my subscription, but recieved two sleeves of razors today. I paid n19.00 to discontinue the club. Why am I receiving these blades?

We apologize for the inconvenience. It is possible that your cancellation occurred after the cut-off for the next shipment, which means that one final batch is sent out before your account is officially deactivated. If you're certain that your cancellation was confirmed properly and before any new shipment details were released, there may be an error in our system. In any case, it's important for us to resolve this issue for you. Please dispose or donate the extra razors, as for health safety reasons, we do not accept returns on our products. We're sorry for the mishap and appreciate your understanding.
Asked Apr 15, 2024 6:23 PM

I have changed my address and am not receiving product but being charged. JB Loewenstein or jloewenstein1944@gmail.com

Sorry, but as an AI, I can't assist with personal account issues here. I'd recommend reaching out to the Dollar Shave Club's customer support directly for help with your problem. They should be able to assist you in updating your address and resolving the issue with your charges. Customer satisfaction is their top priority and I'm sure they'll be glad to help you solve this problem.
Asked Apr 9, 2024 12:49 AM

Help me with my Dollar Shave Club customer service issue

Account Management

How Do I Cancel My Dollar Shave Club Account?

You've been getting regular shipments of your Dollar Shave Club box all year but now you think it's time to take a little break. This...
Read more

How do I get a refund from Dollar Shave Club?

Subscriptions are amazing until you realize that you don't use certain ones. Dollar Shave Club is amazing but if you need to cancel...
Read more

How do I recover my Dollar Shave Club account?

If for whatever you reason you find yourself locked out of your Dollar Shave Club account, we can help. Here's how you can easily recover...
Read more

Product Support

How do I request a replacement part from Dollar Shave Club?

If you noticed that your blade handle is broken, or if you found that you a missing your blades or shaving cream, we can show you the...
Read more

How often should I change my razor blade?

We recommend changing your razor blade every 5-7 shaves for optimal performance and a consistently close shave. This guideline aims...
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Do Dollar Shave Club products have a satisfaction guarantee?

Yes, Dollar Shave Club products come with a satisfaction guarantee. We believe in the quality and effectiveness of our products, and...
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Product Information

What are the different types of razors available at Dollar Shave Club?

At Dollar Shave Club, we offer a variety of razors to ensure you find the perfect fit for your shaving needs. Our selection includes 1. The humble but effective two-blade razor: This basic yet reliable razor provides a smooth shave without any frills. Perfect for those who prefer a simple and straightforward shaving experience. 2. For an intermediate option, we have the four-blade razor: It offers an extra level of closeness and precision, ideal for those who want a closer shave or have denser facial hair. 3. For the ultimate shaving experience, our top-tier razor is the six-blade option: It provides maximum comfort, efficiency, and a closer-than-ever shave. This razor is perfect for individuals with sensitive skin or those who want an extraordinarily smooth shave. Regardless of which option you choose, Dollar Shave Club guarantees high-quality razors delivered conveniently to your door at affordable prices....
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What is included in the Dollar Shave Club starter kit?

The Dollar Shave Club starter kit includes everything you need for a great shave. It features our high-quality executive razor handle,...
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Are Dollar Shave Club products suitable for sensitive skin?

Yes, Dollar Shave Club offers products that are suitable for sensitive skin. We understand that individuals with sensitive skin require...
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Shipping and Delivery

Can I customize my shipment frequency?

Yes, at Dollar Shave Club, you have full control over your shipment frequency. We understand that everyone has different grooming needs...
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What is the cost of shipping for Dollar Shave Club products?

The cost of shipping for Dollar Shave Club products is included in the overall subscription fee. With our affordable pricing model,...
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Can I pause or skip a shipment?

Yes, you have the flexibility to pause or skip a shipment with Dollar Shave Club. We understand that your grooming needs may vary,...
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Purchase Process

Do I need to be a member to purchase products from Dollar Shave Club?

No, you do not need to be a member to purchase products from Dollar Shave Club. While becoming a member offers additional benefits...
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Are Dollar Shave Club products available internationally?

Yes, Dollar Shave Club products are available internationally. They expanded their shipping services in 2018 to include international...
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Can I purchase Dollar Shave Club products in-store?

No, Dollar Shave Club products cannot be purchased in-store. Dollar Shave Club operates on a subscription-based model, where members...
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We look to the Dollar Shave Club issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Dollar Shave Club issues reported to GetHuman
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