Dollar Shave Club Customer Service Issues

I have been a happy DSC member for several years. I recently tried to add my son to a new account but ran into issues. Consequently, I ended up ordering two sets of everything to share with him. The old handles do not fit the new blades, so I attempted to update my order and account to get two new handles and blades, but I have been unsuccessful so far. I would greatly appreciate your assistance with this matter. Thank you in advance for your help! Thomas (Tommy) N.

I need help canceling an old Dollar Shave Club membership. I don't have the account details, and the old email address I used is no longer accessible. Recently, they started charging my new bank card without permission. UPDATE: I've emailed [redacted], asking them to cancel my subscription and included a letter to stop automatic debits. Mike from DSC responded confirming that the account has no active subscriptions. I will monitor it to verify.

I recently purchased the 6blade razor with 2 cartridges at Giant Eagle. Shortly after buying it, both blue soothing strips came off and I couldn't reattach them. Unfortunately, I misplaced the receipt, and Giant Eagle's customer service couldn't assist me without it. They mentioned that other razor vendors would track the purchase, but Dollar Shave Club requires contacting the manufacturer directly. I'm disappointed with the situation and would appreciate a prompt response on how to resolve this matter, especially because my friends have recommended this product. The only numbers I could find on the box were the lot number: 03282ETA2. I'm frustrated with both Giant Eagle and the lack of a direct customer service number for you. I prefer calls over texts since I have a flip phone. Please reply. Thank you. - Mr. Curtis Cottrell Sr.

I recently bought razor blades from you, but unfortunately, they do not fit the handles I bought from your store before. I have three new blue, grey, and chrome handles that are incompatible with the new razor blades. It seems that you have changed the design of both the handles and the blades on your website, and now I am left with handles that do not match the blades. I would appreciate it if you could reach out to me to discuss how to resolve this issue. I am not interested in purchasing new handles, so please let me know how we can rectify this situation. Thank you.

Hello, my name is James and I had signed up for Dollar Shave Club in April but later canceled my membership in late April or early May because I didn't like the razors. Despite canceling, I received a replacement set and was charged. They reimbursed me once but now on July 21st, I was charged $20.33 for another shipment that I haven't received. When I tried to log in, they couldn't find my email in their system, which is expected as I canceled previously. I've emailed them three times since the notification on July 19th about the upcoming shipment, but I haven't heard back. The order# for the unauthorized charge on July 21st is DSC-US-SX[redacted]. I'm concerned about the repeated charges without receiving the blades and the lack of communication. I suspect this might be a recurring computer error as I can't reach a live person at Dollar Shave Club. I appreciate any assistance. Thank you, James

I am experiencing difficulties with changing my upcoming order. I have tried logging in without success, contacting the chat service three times without any luck, and changing my password only to have my email unrecognized. Additionally, I received a reminder on an email address that is not recommended. I would appreciate it if you could locate my upcoming order and change the product to shave butter. Despite attempting to call your [redacted] number, it appears to be out of service. If this matter is not resolved promptly, I may have to consider closing my account and seeking assistance elsewhere. The quality of customer service seems to have declined from previous experiences.

I'm Denise Smith. I recently purchased a set of blades and then accidentally ordered another set. The correct delivery address should be [redacted] East Center Street, Trailer 10, Cedar City, Utah, [redacted]. I updated my billing address but forgot to change the shipping address to Rosedale, Indiana. I hope you can help me update this without canceling the order. Thank you.

I have contacted them about shipping fees and my upcoming delivery. It has been more than a week without any response. I attempted to reach out on Facebook as suggested, but it has been over 6 hours without a reply. They typically reply to Facebook messages in a few hours and emails within 48 hours. If I do not receive a response by the end of the week, I plan to cancel my membership.