Dashlane Customer FAQ

It sounds like you might be experiencing a technical issue with Dashlane. This could be due to a variety of factors, such as browser compatibility, software updates, or cache issues. We recommend trying to clear your browser cache, disable any extensions that might interfere, or reinstalling the app if you are using a mobile device. Additionally, check for any updates for Dashlane. If the problem persists, there is a link to the most up-to-date contact information right here on this page for further assistance.

If your Dashlane access code was sent to an inactive or unused email address, you'll need to update your email address associated with your Dashlane account. This typically involves verifying your identity and providing an alternative email. Adjust these settings through the Dashlane application or website.

To export your passwords from Dashlane to a different provider, you will need to: 1. Click on the "File" tab in the top left corner of your Dashlane desktop application. 2. Scroll down the list and click on "Export". 3. Choose “Unsecured archive (readable) in .csv format”. 4. Create a password for the export file to ensure it's secure. 5. Decide where you want to save your file. This creates a .csv file that contains your data, which you can then import into another password manager that accepts .csv files. Remember to delete the file afterwards to maintain your security.

Dashlane is not going out of business and you can continue to use Dashlane as per usual. The company is actively maintaining its services and is committed to providing a secure and reliable password manager application. We recommend checking their updates regularly to ensure that you're using the latest version of the application for maximum security and efficient performance.

Absolutely, you can use Dashlane on multiple devices. After creating a Dashlane account on one device, download the Dashlane app on your other devices and sign in with your Dashlane credentials. The app doesn't limit the number of devices you can connect, so your passwords and other data can be synchronized across your phone, tablet, and computer. The synchronization feature is available for Dashlane Premium and Family plans, so ensure you have one of these packages for the best multi-device experience.