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Cathay Pacific Airlines Customer FAQ

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How do I Contact Cathay Pacific Airlines Customer Service?

The question we are asked most often is about how to talk to Cathay Pacific Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the cancellation and refund policies for Cathay Pacific flights?

Cathay Pacific Airlines has flexible cancellation and refund policies to cater to passengers' changing needs. For tickets purchased...
Ask any question you have about Cathay Pacific Airlines customer service, get an answer now.
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Recent Cathay Pacific Airlines Customer Questions

Long layover meal vouchers and sleeping lounge

For long layovers, Cathay Pacific may offer meal vouchers and access to lounges, depending on the duration of the layover and the ticket class. Typically, passengers with extended layovers can access the Business Class lounges, where they can find comfortable seating and refreshments. However, meal vouchers are usually issued in specific circumstances, and policies can vary. We recommend checking the guidelines related to your specific ticket and layover conditions.
Asked Dec 18, 2024 6:07 PM

I need to reschedule my flight from cebu back to US

We totally understand that plans can change. To reschedule your Cathay Pacific flight, log into your account on the Cathay Pacific website. Go to "Manage My Booking" where you can view all of your flight details. Choose the flight you wish to modify and you should see options to change your flight details. Please bear in mind that change fees and fare differences may apply depending on the terms and conditions of your ticket. Make sure to review these before making any changes.
Asked Apr 25, 2024 8:07 AM

can I leave the Hong Kong airport during layover

Yes, you are allowed to leave Hong Kong Airport during a layover. However, you must fulfill specific criteria to do so. You will need to pass through immigration, and the time you are joined to spend outside will depend on the duration of your layover. Ensure you have the correct visa if needed. Also, remember to leave enough time to go back through security and reach your departure gate before the boarding time of your onward flight. Do consider the travel time to and from the city as well.
Asked Apr 16, 2024 12:55 AM

How do I claim miles if the system is not providing an option to insert dates for flight or itinerary

If you're unable to claim miles through the system due to an inability to insert flight or itinerary dates, it could be an issue with your account or a temporary technical problem. We suggest waiting for some time and trying again. However, if the issue persists, you may need to reach out to Cathay Pacific's customer support, who can guide you on how to claim your miles manually. Please have your boarding passes and e-ticket receipts ready as you may be asked to provide them. Remember, miles can be claimed within six months of your flight date.
Asked Mar 26, 2024 10:46 AM

I was calling because our connectng flight has been rescheduled and we want to know if there is sufficient time to make our connection

As an FAQ assistant, I am unable to provide real-time flight information. However, airline services typically ensure that scheduling changes maintain enough time for passengers to make their connecting flights. If the scheduled time between flights seems too close for comfort, we suggest reaching out directly to Cathay Pacific Airlines to discuss your concerns. They can provide the most accurate and updated information and assist with alternate arrangements if needed.
Asked Mar 15, 2024 5:36 AM

Help me with my Cathay Pacific Airlines customer service issue

Baggage Allowance

What Is the Baggage Allowance for Cathay Pacific Airlines?

It's always tempting to try to take as much as you need when it's time for vacation, but airlines like Cathay Pacific have baggage...
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What is the carry-on baggage allowance for Cathay Pacific Airlines?

The carry-on baggage allowance for Cathay Pacific Airlines varies depending on the travel class and destination. Passengers in Economy...
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What is the policy for traveling with sports equipment on Cathay Pacific Airlines?

Cathay Pacific Airlines has a policy in place to ensure convenient travel with sports equipment. Passengers are allowed to transport For safe transport, it is recommended to pack sports equipment in a hard-shell case. Golf bags should have clubs securely fastened within the bag. Surfboards must not exceed certain dimensions, and skis and snowboards should be properly packed in a suitable case. Additional fees might apply for oversized or overweight items. It is crucial to inform Cathay Pacific in advance regarding the sports equipment being carried. The airline advises checking-in early to allow ample time for proper handling. By adhering to these guidelines, travelers can have a hassle-free experience when flying with sports equipment on Cathay Pacific Airlines....
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Flight Rescheduling

How Do I Reschedule My Flight with Cathay Pacific Airlines?

You can change a Cathay Pacific flight in certain situations. The airline has a very clear flight change policy. A change of time,...
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Check-in Options

What are the check-in options for Cathay Pacific Airlines?

Cathay Pacific Airlines offers various check-in options to streamline the travel experience. Passengers can conveniently check-in online...
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Pets on Board

Can I bring my pet on board with Cathay Pacific Airlines?

Yes, Cathay Pacific Airlines allows passengers to bring their pets on board under certain conditions. Only cats and dogs are permitted...
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Special Meals

Can I request a special meal on my Cathay Pacific flight?

Yes, passengers can request special meals on Cathay Pacific flights. The airline offers a range of special meal options to cater to...
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Traveling with Infants

What is the policy for traveling with infants on Cathay Pacific Airlines?

At Cathay Pacific Airlines, we understand the importance of convenience and comfort when traveling with infants. We strive to ensure...
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In-flight Entertainment

What are the available in-flight entertainment options on Cathay Pacific Airlines?

Cathay Pacific Airlines offers an extensive range of in-flight entertainment options to enhance your journey. Our state-of-the-art...
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Wi-Fi Availability

Does Cathay Pacific offer Wi-Fi on its flights?

Yes, Cathay Pacific offers Wi-Fi on its flights. Passengers can enjoy internet connectivity throughout their journey with the airline's...
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Seat Selection

Can I make a seat selection in advance with Cathay Pacific Airlines?

Yes, passengers can make a seat selection in advance with Cathay Pacific Airlines. The airline offers the option to choose preferred...
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Cancellation and Refund Policies

What are the cancellation and refund policies for Cathay Pacific flights?

Cathay Pacific Airlines has flexible cancellation and refund policies to cater to passengers' changing needs. For tickets purchased...
Read more
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