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Biffa Customer FAQ

Top Answers & How-to Guides

What is Biffa's Phone Number?

The question we are asked most often is about how to talk to Biffa customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I request a waste audit for my business?

Yes, Biffa provides waste audit services for businesses. Whether you are a small enterprise or a large organization, you can request...
Ask any question you have about Biffa customer service, get an answer now.

Recent Biffa Customer Questions

Need to cancel a scheduled visit booked tomorrow

To cancel a scheduled visit with Biffa, please log into your account. There, you should find the list of your scheduled visits. Find the one you want to cancel, and click "cancel". Take note that cancellations are subject to Biffa's cancellation policy. If you're cancelling close to the scheduled visit, you may incur a cancellation fee. All processes and charges should be highlighted clearly within your accessible documents. Always try to cancel as soon as possible to avoid penalties.
Asked Apr 1, 2024 5:40 PM

Help me with my Biffa customer service issue

Services

What services does Biffa offer?

Biffa offers a wide range of waste management services to cater to varying needs. Our comprehensive solutions cover commercial, industrial,...

Collection Schedule

What is the collection schedule for my area?

The collection schedule for your area can be found on the Biffa website. Simply visit our webpage and navigate to the "Collection Schedule"...

Additional Bins/Boxes

Can I request an additional bin or box for my recycling?

Yes, you can request an additional bin or box for your recycling from Biffa. We understand that households may generate more recycling...

Progress Tracking

Can I track the progress of my waste collection request?

Yes, you can easily track the progress of your waste collection request with Biffa. Our online platform allows you to monitor the status...

Payment Methods

What are the accepted payment methods for Biffa services?

Biffa accepts various payment methods for its services to ensure convenience for customers. The accepted payment methods include credit/debit...

Skip Hire Permit

Do I need a permit for skip hire?

Yes, you may need a permit for skip hire depending on your location and where you plan to place the skip. Local authorities regulate...

Bulky Item Disposal

What are the guidelines for disposing of bulky items?

Biffa's guidelines for disposing of bulky items involve a few key steps. Firstly, customers are advised to check if the item can be...

Waste Audit

Can I request a waste audit for my business?

Yes, Biffa provides waste audit services for businesses. Whether you are a small enterprise or a large organization, you can request...
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