Updated

Beats Customer FAQ

Top Answers & How-to Guides

How do I Contact Beats Customer Service?

The question we are asked most often is about how to talk to Beats customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I use my Beats headphones while charging them?

Yes, you can use your Beats headphones while charging them. The charging process won't interrupt the audio playback or affect the functionality...
Ask any question you have about Beats customer service, get an answer now.

Recent Beats Customer Questions

Will the quality of Beats earbuds be affected if they stayed in a deep freezer for 4+ hours

Exposing your Beats earbuds to extreme cold or hot conditions could potentially damage them. The lithium ion batteries used in Beats products could degrade in such conditions, affecting their ability to hold a charge. Exposure to extreme cold can also damage the delicate diaphragm inside the earbuds, altering audio quality. Additionally, if the earbuds are suddenly transitioned from a very cold to a warm environment, condensation could form inside them, potentially causing further damage. Thus, we don't recommend storing Beats products in extremes of temperature like a deep freezer.
Asked Jun 16, 2024 12:47 PM

Help me with my Beats customer service issue

Warranty

What is the warranty period for Beats products?

The warranty period for Beats products varies depending on the type of product. Generally, Beats offers a 1-year limited warranty for...

Fitness

Which Beats model is best for working out?

When it comes to finding the ideal Beats model for working out, consider the Powerbeats Pro. Designed with athletes in mind, these...

Compatibility

Can I use my Beats headphones with non-Apple devices?

Yes, Beats headphones can be used with both Apple and non-Apple devices. While Beats is an Apple-owned brand, their headphones are...

Features

Do Beats headphones have noise cancellation features?

Yes, Beats headphones are equipped with noise cancellation features. This advanced technology reduces external noise and allows users...

Battery Life

What is the battery life of Beats wireless headphones?

The battery life of Beats wireless headphones varies between different models and usage. However, most Beats wireless headphones offer...

Durability

Are Beats headphones sweat-resistant?

Yes, Beats headphones are sweat-resistant. Designed for people with an active lifestyle, Beats headphones are specifically crafted...

Voice Assistance

Can I use Siri or Google Assistant with my Beats headphones?

Yes, you can use Siri or Google Assistant with your Beats headphones. Beats headphones are designed to be compatible with both Siri,...

Replacement Parts

Are replacement parts available for Beats headphones?

Yes, replacement parts are available for Beats headphones. Whether you need a new ear pad, cable, or any other component, Beats offers...

Charging

Can I use my Beats headphones while charging them?

Yes, you can use your Beats headphones while charging them. The charging process won't interrupt the audio playback or affect the functionality...
We look to the Beats issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Beats issues reported to GetHuman
FAQ Table of Contents

Answers for More Companies

Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated