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BCBG Customer FAQ

Top Answers & How-to Guides

What is BCBG's Phone Number?

The question we are asked most often is about how to talk to BCBG customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are BCBG products available in plus sizes?

Yes, BCBG offers a range of fashion-forward products in plus sizes. At BCBG, we believe that every person deserves to feel confident...
Ask any question you have about BCBG customer service, get an answer now.
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About BCBG

What is BCBG?

BCBG, short for "Bon Chic Bon Genre," is a renowned women's fashion brand known for its sophisticated and contemporary designs. Founded...
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Store Locations

Where can I find BCBG stores?

You can find BCBG stores in various locations worldwide. With a global presence, BCBG has a wide network of retail stores catering...
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Returns & Exchanges

What is the return policy?

Our return policy allows customers to return unworn, unaltered, and undamaged merchandise within 30 days of the purchase date for a...
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Order Tracking

Can I track my order?

Yes, you can easily track your order with BCBG. Once your order has been processed and shipped, you will receive a shipping confirmation...
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Shipping Information

How long does shipping take?

The shipping time for BCBG varies depending on the shipping method chosen and the destination of the package. Standard ground shipping...
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International Shipping

Do you offer international shipping?

Yes, BCBG offers international shipping. We understand that our customers come from all around the world and we strive to provide a...
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Payment Methods

What payment methods are accepted?

BCBG accepts various payment methods to offer convenience to our customers. We accept all major credit cards, including Visa, Mastercard,...
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Gift Cards

Are gift cards available?

Yes, gift cards are available at BCBG. Our gift cards make the perfect present for any fashion lover. Whether you're looking to surprise...
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Loyalty Program

Do you have a loyalty program?

Yes, we have a loyalty program called BCBG Insider. By joining the program, customers can receive exclusive benefits and rewards. As...
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Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order, but only if it has not already been shipped. To cancel or make changes, please contact our...
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Product Care

What are the care instructions for BCBG products?

BCBG products are designed with the utmost care and attention to detail, and to ensure they maintain their quality and longevity, proper...
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Size Availability

Are BCBG products available in plus sizes?

Yes, BCBG offers a range of fashion-forward products in plus sizes. At BCBG, we believe that every person deserves to feel confident...
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Help me with my BCBG customer service issue

Ask any question you have about BCBG customer service. We will do our best to get you answers right away.
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