Assurance Wireless Customer FAQ

To port your phone number to Assurance Wireless, you need to provide your current carrier's account number and PIN, as well as the number you want to port. Ensure that your number is active with your current provider. You can start the porting process by enrolling in Assurance Wireless through the application or online. It’s important to keep your current service active until the porting is complete to avoid any disruption. After the request is submitted, it usually takes a few hours to a couple of days for the port to be completed.

To change your address for your Assurance Wireless application, please follow the instructions provided on their official website or in the application portal. There is typically a process for updating personal information, including your address.

If your phone was stolen, you will need to report the theft to Assurance Wireless. They can assist you with getting a replacement phone. However, retrieving all your previous information depends on whether your data was backed up. If you had cloud services activated, your contacts, messages, and other data may have been saved. You can set up your new phone using your existing cloud account to restore your data. Keep in mind that you may need to provide proof of identity and details about your account.

To check the status of your Assurance Wireless application, you can visit the Assurance Wireless website and log into your account. There you will find updates on the progress of your application.

If your Assurance Wireless phone is not connecting to the network, try restarting your phone first. Check if you are in an area with good network coverage. Ensure that your phone's airplane mode is turned off. If the problem persists, you might need to check if your account is active or if there's an issue with your service plan.