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Asiana Airlines Customer FAQ

Top Answers & How-to Guides

What is Asiana Airlines's Phone Number?

The question we are asked most often is about how to talk to Asiana Airlines customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I travel with my pet on Asiana Airlines?

Yes, Asiana Airlines allows passengers to travel with their pets. However, there are certain guidelines and restrictions that must...
Ask any question you have about Asiana Airlines customer service, get an answer now.

Recent Asiana Airlines Customer Questions

may I book and pay for an international flight that will be taken by other passengers?

Yes, you may book and pay for an international flight on behalf of other passengers with Asiana Airlines. When making the booking, you'll need to provide the full names of the passengers as they appear on their passports, their date of births, and other necessary information. Please make sure that the information is accurate to avoid any issues at the airport. However, note that some countries may require proof of payment by the individual passenger, so it's important to check the specific entry requirements of the destination country.
Asked Mar 1, 2024 4:41 PM

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Flight Changes

How Do I Change My Flight with Asiana Airlines?

Asiana Airlines change of flight policy outlines various scenarios where you can comfortably make changes to your itinerary without...

Can I cancel my flight and get a refund?

Yes, customers can cancel their flight and request a refund from Asiana Airlines. However, the refund eligibility will depend on the...

Are there any charges for changing my flight?

Yes, there are charges for changing your flight with Asiana Airlines. The amount you will be required to pay depends on the type of...

Baggage Allowance

What is the baggage allowance for Asiana Airlines?

The baggage allowance for Asiana Airlines varies depending on the destination, travel class, and Asiana Club membership status. For...

Carry-on Policy

What is the carry-on baggage policy?

Asiana Airlines has a carry-on baggage policy that allows passengers to bring one carry-on bag with a maximum weight of 10kg (22lbs)...

Visa Requirements

Do I need a visa for my destination?

Whether or not you require a visa for your destination depends on the country you are traveling to and your nationality. Asiana Airlines...

Seat Selection

Can I select my seat in advance?

Yes, you can select your seat in advance when flying with Asiana Airlines. As part of their pre-flight services, Asiana Airlines offers...

Payment Methods

What are the accepted forms of payment for booking flights?

Asiana Airlines accepts various forms of payment for booking flights. These include major credit cards such as Visa, MasterCard, American...

Airport Arrival

How early should I arrive at the airport for my flight?

Passengers are strongly advised to arrive at the airport at least two hours prior to their domestic flight departure time, and three...

Special Assistance

Do you offer any special assistance for passengers with disabilities?

Yes, Asiana Airlines is committed to providing special assistance to passengers with disabilities. We strive to ensure that all travelers...

Pet Travel

Can I travel with my pet on Asiana Airlines?

Yes, Asiana Airlines allows passengers to travel with their pets. However, there are certain guidelines and restrictions that must...
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