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Animal Jam Customer FAQ

Top Answers & How-to Guides

How do I Contact Animal Jam Customer Service?

The question we are asked most often is about how to talk to Animal Jam customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Get Back a Hacked Animaljam Account?

You can take a few steps to help recover a hacked AnimalJam account. First, contact AnimalJam support for help. Consider providing...

How Do I Recover a Suspended Animaljam Account?

When you find your Animal Jam account is suspended, you can take steps to recover it and enjoy your games. If the suspension is temporary,...
Ask any question you have about Animal Jam customer service, get an answer now.

Recent Animal Jam Customer Questions

Just a heads up. The customer support email that you associated with Animal Jam on your page is no longer being monitored and it just sends an automated email that directs you back to their website.

We appreciate your heads up. The contact information that we have for Animal Jam is based on the most recent data provided to us. However, if Animal Jam has changed their contact information or their customer support process, it's important for visitors to be aware of this. We encourage users to follow the instructions given from Animal Jam's automated email or visit Animal Jam's official webpage directly for the most up-to-date contact methods and information.
Asked Jun 11, 2024 3:29 PM

Because my password or username isn’t working

If your username or password isn't working in Animal Jam, ensure that you're inputting them correctly as both are case-sensitive. Try resetting your password by clicking on the "Forgot your Password?" link on the login page. This will send a password reset email to the address linked to your account. If you've forgotten your username, ask your parent to log into their parent dashboard to see your username. If these methods still don't get you into your account, it's possible your account has been temporarily suspended or permanently banned due to a rules violation.
Asked Mar 29, 2024 10:49 AM

i think my animal account got hacked

We're sorry to hear about this. If you suspect that your Animal Jam account was hacked, it's important to act quickly. First, try to log into your account and change your password to something unique and difficult for others to guess. If there are any purchases or activity on your account that you did not make, report this to Animal Jam's customer service immediately. It's also a good idea to ensure your email account associated with your Animal Jam account is secure. Finally, never share your account information with anyone, even friends, to reduce the risk of this happening in the future.
Asked Mar 27, 2024 3:01 PM

Help me with my Animal Jam customer service issue

Account Recovery

How Do I Get Back a Hacked Animaljam Account?

You can take a few steps to help recover a hacked AnimalJam account. First, contact AnimalJam support for help. Consider providing...

How Do I Recover a Suspended Animaljam Account?

When you find your Animal Jam account is suspended, you can take steps to recover it and enjoy your games. If the suspension is temporary,...

Refunds

How Do I Get a Refund from Animal Jam?

This article outlines how to request an Animal Jam refund. If you are an Animal Jam customer in need of a refund, this guide will help...

Account Management

Can I transfer items or currency between Animal Jam accounts?

No, it is not possible to transfer items or currency between Animal Jam accounts. Each account is designed to have its own separate...

Safety Tips

What are some tips for staying safe while playing Animal Jam?

When playing Animal Jam, there are several tips to ensure your safety. Firstly, never share personal information, such as your real...

System Requirements

What are the system requirements to play Animal Jam?

To play Animal Jam, you will need a computer or mobile device with certain system requirements. For Windows users, the minimum requirements...

Age Restrictions

Are there any age restrictions to play Animal Jam?

Yes, Animal Jam has age restrictions to ensure a safe and appropriate gaming environment for all players. The game is designed for...

Mobile Compatibility

Can I play Animal Jam on a mobile device?

Yes, you can absolutely play Animal Jam on your mobile device! Animal Jam has a mobile app available for download on both iOS and Android...
We look to the Animal Jam issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Animal Jam issues reported to GetHuman
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