Animal Jam Customer Service Issues

I am Savannah, and unfortunately, my Animal Jam account has been hacked. My email is [redacted], my username is candywolf33088, and my password is candywolflovesfriends. I am a coyote, and all my belongings have been stolen - my den items, dens (Waterpark, Ocean, Fall, Spring, Winter, Haunted House), pets (dog, mouse, newly-hatched egg), and characters (wolf - candywolf, penguin, rhino, giraffe). I have lost my diamond items, Fall Armour from the diamond shop, and items from the December Jamaaliday gifts. I kindly request assistance in retrieving my items and in banning the hacker who caused this distress.

I bought a membership for my account with the pending username "cup1dw1ngs" associated with the email "[redacted]" Although the membership was successfully purchased, I did not receive the bonus diamonds and gems as advertised on the website. I suspect that this may be due to creating the account right before purchasing the membership. I would appreciate it if someone could get in touch with me promptly to address this matter and ensure that I receive the additional rewards promised. Thank you.

I am struggling with accessing my old account. Despite numerous attempts to reset the password through email exchanges with a support agent, I received no resolution. The support agent ceased communication abruptly when I requested a transfer of my ticket. Eventually, the password was reset manually, and I was sent a link to complete the process. Unfortunately, the link never reached me, not even in my spam folder. I would appreciate the opportunity to speak with a different representative to address this issue.

It has been a long time, and I have been trying relentlessly to recover access to my original Animal Jam account. The username associated with the account is “ceesalt” and I have invested a significant amount of money, likely over a hundred dollars, into it. The account holds sentimental value to me, and it is distressing that I am unable to retrieve it. Due to hacking, I lost access and the parent email linked to the account was altered. I am hopeful that you can assist me in resolving this unfortunate incident. My previous password contained the words “Sodacans1 sodacans2,” with variations of Sodacans. The parent account email used to be [redacted] I have some recollection that the new email address may have started with “rocky,” but the remainder escapes me. Kindly review the history linked to the parent email, as it may provide useful insights. Your help in this matter is greatly appreciated.

Hola, necesito ayuda. Mi cuenta de Animal Jam fue hackeada en el año [redacted], y ahora no puedo acceder porque me dice "contraseña incorrecta". He intentado restablecer la contraseña, pero me pide un correo electrónico de mis padres que ya no existe. Mi usuario era abrilyaiza y quisiera recuperar mi cuenta, ya que he dedicado tres años a jugar y me costó mucho esfuerzo obtener mis pertenencias. Extraño mucho jugar. Agradezco cualquier ayuda para resolver este problema. Gracias.