ActBlue Customer FAQ

If you believe you have been charged for donations that you did not make, you can initiate a refund through the platform you made the donations on. Typically, refunds can be processed directly through the ActBlue system, following their specific procedures. Look for the option to manage your donations or request a refund.

We're sorry to hear about your inconvenience. While ActBlue generally accepts most debit cards, there could be specific challenges preventing your transaction. In such a case, we recommend checking with your bank first, as they may have blocked certain online transactions. If you're still having issues, consider alternate forms of payment. ActBlue accepts Paypal, and you can also set up a bank transfer using ActBlue Express. Your support matters and we appreciate your commitment to making a contribution.

If you need to cancel an unauthorized payment made to ActBlue via PayPal, the first step is to reach out to PayPal immediately to inform them about the unauthorized transaction. They will guide you through their dispute procedure. Simultaneously, you can also contact ActBlue customer service. They can help investigate the issue and possibly return the transaction from their end. It's important to act quickly in matters of unauthorized transactions to ensure your financial safety and integrity.

You can cancel your recurring contributions to ActBlue through your ActBlue Express account. Once logged in, click on the "Recurring" tab at the top of the page. You will see a list of your active recurring contributions. Find the contribution you wish to end and click the "End Recurring Contribution" link. After confirming, your future payments will be cancelled. You'll receive an email confirmation for your records. It's important to remember that ending your recurring contribution doesn't retroactively apply to previous charges. It simply stops future payments.

Sure, you can easily manage your recurring donations on ActBlue. Just sign into the account you used to make the donations. Once signed in, go to the "Recurring" section under your "Contribution History." Here, you will see all of your monthly donations. Look for the second $200 donation and click "Edit" next to it. You will be given the option to cancel the donation entirely. Simply follow the prompts to complete the cancellation process.