iPledge Customer Service Issues

My dermatologist advised me to register with the iPledge program to complete the survey for my initial Accutane prescription. Unfortunately, I have not received my login credentials via email or mail. I have been attempting to reach out to them for days to obtain my username and password for access. Whenever I call, I am placed on hold for over three hours, only to be disconnected due to high call volumes.

I am scheduled to begin my Accutane treatment on December 20th. Unfortunately, I have not received my registration card to sign up online. As a result, I attempted to contact iPledge for assistance. However, I have encountered difficulties including being disconnected while on hold or not receiving any callbacks despite multiple attempts this week. It is crucial for me to register before commencing my treatment this week, especially after waiting for 6 months. I am hopeful that a solution can be provided promptly so I can complete my registration and proceed with my treatment on time. Thank you for your help.

I've been trying to contact the iPledge program all week but only managed to get through today. However, I've been on hold for nearly 7 hours now. I only have today and tomorrow to log in and answer my security questions so I can get my Accutane prescription from my pharmacist. I need to reset my password to access the website, but when I try, I don't receive any emails to create a new password. It seems this is a widespread issue due to the company reformatting their website. I urgently need to speak to someone from iPledge or receive a new password to address this problem.

I am having trouble logging into ipledge as it keeps stating that my information is incorrect. Despite verifying with my prescriber, I am still unable to access my account. I have also experienced difficulties reaching out to my dermatologist and have submitted a negative pregnancy test. I urgently need to log in to complete the necessary questions to receive my medication. I have attempted to contact ipledge for three consecutive days, enduring over 4 hours of hold time each day. With only one pill left for tomorrow, this delay is concerning.

As a new iPledge user, I registered with my REMS ID and the initial password provided. After changing my password, the system update prevented me from logging in. I urgently need to pick up my prescription, as my dermatologist sent it in three days ago. I've been on hold for a total of 9 hours across different days. My face is in pain, and I am in desperate need of assistance. Please reset my account promptly.

Contacting iPledge is extremely frustrating. Our office has made multiple unsuccessful attempts to reach them. We have experienced being disconnected after long hold times of three hours or more repeatedly. Waiting for six hours with no response is unacceptable. Patients are exasperated with the iPledge system. It is unreasonable to expect anyone to endure such lengthy hold times without achieving a resolution.

My healthcare provider registered me on the iPledgeProgram website as a new user with all the required information. However, I haven't received my login details to complete the necessary steps after more than 30 days. I have done all the required lab work and paperwork but can't proceed without the login information. Despite numerous attempts to contact them, I still haven't received any response or login details via email. I'm unsure how to obtain my login details to move forward. Your help with this issue would be greatly appreciated.

I am unable to access my account even though I'm using the correct login information. I suspect there might be a typographical error in my email address in the iPledge system, preventing me from resetting the password. Unfortunately, when attempting to contact them by phone, I've been unable to reach a representative due to the high call volume. This is problematic as I need to answer the monthly questionnaire to receive my prescription. **Update:** After being placed on hold for over 3 hours without success, I still have not been able to resolve the issue. My only recourse at this point is to keep trying, but I'm unsure of what else I can do in this situation.

I have encountered difficulty obtaining my son's refill prescription at Walgreens located at [redacted] County Road 42, Savage, MN [redacted]. The pharmacy informed me that their access to the i-pledge system for filling prescriptions is problematic as the system keeps kicking them out. Even attempting to utilize a different location did not resolve the issue, and they have been unsuccessful in reaching out to i-pledge for assistance. I am seeking a resolution promptly because of the time-sensitive nature of the medication. It is concerning that they are facing obstacles in a program as meticulously planned as ipledge, which relies on precise appointments to remain on schedule. I sincerely hope this matter can be addressed promptly to allow for the prescription to be filled. Thank you for your assistance.

Since the system upgrade, my daughter has been struggling to log in despite having the correct login details. We have made multiple attempts to access her account to no avail. I have contacted iPledge customer support numerous times with no resolution, which has been frustrating. The customer service and web management teams should be held accountable for the poor service since the upgrade. This issue has prevented my daughter from getting her prescription filled, which is unacceptable. I hope for a prompt resolution to this matter. If there is someone willing to assist, please reach out to me via email at [redacted].

I have been trying to resolve this problem for a few days now, and as a result, I have run out of my prescription. The issue arises when filling out the patient questionnaire – I select abstinence as my form of birth control, but it is not accepting it. Instead, I am prompted to ‘contact my prescriber.’ I am at a loss on what to do next, as I am not using any other form of birth control, nor do I intend to switch. This process also takes time, which further complicates the situation.

I am having trouble logging into the new iPledge system. I created an account using the old system and provided a significant date. The new system is indicating that my username and significant date do not match, but I believe they are correct. I attempted to reset my date and password, but I did not receive any emails from iPledge. I also tried contacting their call center, but after waiting on hold for hours, I have been unable to speak with a customer service representative.

I have been patiently waiting for ipledge to mail me my password for nearly two months now. Despite spending hours on hold, I have yet to speak with a representative. Additionally, I have attempted to reset my password through the online option, but have not received any email notifications. With the recent system update, it seems even more challenging to receive assistance. During my recent call attempts, I have been consistently redirected to the automated high call volume response, regardless of the time of day.

Hello, I'm Melika S. I am a patient being treated by Dr. Black at Pasadena Comprehensive Dermatology. I have been facing difficulties in obtaining my medication, Isotretinoin, despite following all the necessary procedures. My doctor and the pharmacy are experiencing challenges in obtaining the medication, which is causing me distress as my acne is hindering my treatment progress. I urgently need assistance in resolving this matter. Thank you, Melika S.

My daughter needs to complete the "Comprehensive Questions" for her Accutane prescription by 12/22/21. However, when we answered the first question (Methods of Birth Control / Answer: Abstinence), a message saying "Please Contact Your Prescriber" appeared. Kaiser informed me the issue is with the IPledge website. Please resolve this promptly so my daughter can receive her prescription. I haven't encountered any problems with the website before this recent update. Thank you, C. Bohrer

I'm attempting to obtain the RMA number for my isotretinoin prescription. I must pick it up before 9pm or restart the process. The pharmacist instructed me to contact the iPledge program, but I've been on hold for forty-five minutes. Feeling panicked as I have just over two hours to retrieve the medication before the pharmacy closes.

I am currently taking Accutane and facing login issues on iPledge to refill my prescription. The new update has caused confusion about my personal significance date. Despite multiple attempts to reset my account using my REM ID and email, I am still unable to proceed. I have been trying to reach out for assistance via the toll-free number, but it is constantly busy or offline. Following my dermatologist's advice, I attempted to call later in the night around 11 pm or 12 am to improve my chances of getting through. I am worried as I have been without pills for over five days now and cannot afford to miss any more doses. My priority is to get my prescription refilled promptly.

My son is unable to fill his Accutane prescription. Accutane is a potent acne medication that requires twice-daily doses and a significant commitment. Unfortunately, a new website update to address gender neutrality concerns has caused issues with the ipledge system. Patients and doctors are struggling to log in to fulfill prescription requirements. I personally waited on hold for 2 1/2 hours to get assistance but my doctor's office was forced to hang up after a lengthy 6-hour wait. It's essential for both patients and doctors to access ipledge for prescription fulfillment. The current situation is distressing as many individuals may experience acne flare-ups and potential scarring due to the website's dysfunction.

As a physician, I urgently need to reach out to access the iPledge website for my patient's Accutane prescription. Following a recent system update, contacting them by phone is now mandatory for access. Navigating through the day, I've encountered constant frustration as the phone line remains unanswered, redirecting me to a voicemail advising to call again later. Securing access to this system is crucial for prescribing the necessary medication, yet the current situation is chaotic. With the recent update, it seems they overlooked providing a viable communication channel for physicians seeking assistance. Amid this dilemma, I am keen on engaging with a live representative to resolve this pressing matter promptly.

I needed to refill my prescription for Accutane last Monday, December 13th. I-PLEDGE has recently updated its dispensing protocol for pharmacies. Unfortunately, my pharmacy has been experiencing difficulties reaching I-PLEDGE for the past 10 days. Despite numerous attempts, they have faced long wait times on hold. I dedicated an entire day to redialing their number until finally after 8 hours, I was able to speak with a representative. I inquired if I-PLEDGE could contact my pharmacy to expedite the process due to the extensive hold times. However, I was informed they could only reset my login, which did not address the issue. If this prescription is not filled promptly, I will have to restart the program from the beginning.