eBay Customer Service Issues

I placed an order for a Nikon camera lens cover, and I received a confirmation email. The item was scheduled to arrive by June 23rd, but I have not received it yet. After reaching out to TES-UK, they claimed they have no record of my order. However, £3.99 has been deducted from my bank account. I am frustrated with this situation as I need the item, have paid for it, but TES-UK says they haven't received my order. I urgently seek clarification. Best regards, Percy.

I recently sold an item on eBay and used a shipping label from eBay to send it on May 9th. The tracking info confirmed delivery on May 12th. However, the buyer requested a refund on June 9th alleging non-receipt. eBay refunded the buyer without checking with me, claiming my account was suspended. I reached out to Royal Mail, who denied my claim after their GPS data showed the package delivered. This situation has caused me to lose the item, money, eBay fees, and shipping expenses.

I contacted support to have my account unsuspended in order to receive payment. However, despite the issue being resolved and the payment clearing, I am still unable to transfer the funds to my account. This problem has been ongoing for over a month, and I have been unable to reach anyone over the phone for assistance. I sold the item almost 4 months ago, the customer was satisfied, and the item arrived on time without any problems. I am frustrated that I am still unable to access my money.

eBay Suspended My Account After waiting two months for a product and canceling the purchase due to non-delivery, eBay permanently suspended my account. The decision, though frustrating, aimed to protect the marketplace. I hope for a resolution to either receive the product or a refund, rather than feeling like my money was stolen.

I came across a [redacted] Fleetwood RV on Facebook being sold by a seller named Jessica Reed. I couldn't find the listing on eBay which raised some concerns. Jessica mentioned using eBay Motors for the transaction with a five-day refund policy. I received an email, unsure if it was genuine or a scam, requesting a download for the order. I want to ensure the legitimacy of this deal. Please advise. - Frank Citrano, contact: [redacted]/[redacted]/[redacted], email: [redacted]

I contacted you last Saturday to report that a washing machine seller I want to buy from did not provide any technical description of the appliance he is selling for [redacted] euros. Additionally, he mentioned that he will refuse the product in case of a return, even though he presents it as new. This suggests he is concealing a flaw in the machine. A representative called me back on the same Saturday around 5:30 pm to commend me for the report and advised me not to proceed with the purchase. She will contact the seller to warn them. Today, I noticed that the same seller, under eBay item number: [redacted]43, changed their username to chagar6351, but it is the same appliance with the same photo and price.

I am reporting a case to eBay regarding an issue with sellers mauery21804 and deramache-0. The latest incident is related to case number [redacted] - for DUNLOP 9215R Heavies Calico CELLULOID THUMB PICKS 6 PICKS Medium. Despite contacting the seller to provide the correct address, the package was still sent to the old address. When I tried to resolve this with the seller, they were uncooperative, and the police advised me that there was little they could do. I believe eBay should take responsibility to ensure sellers are accountable for their actions. If this matter is not resolved promptly, I will support a boycott within the music community to address these ongoing issues with sellers sending items to incorrect addresses.

I attempted to order Bayer Contour strips, but the system declined my card and still charged me for the purchase. To make matters worse, I was charged an extra $55 on top of the $99.95 order. I've informed my bank and demand the order be canceled immediately. I will no longer be using eBay. I have switched to Amazon and insist that you stop any future charges to my credit card.

About two weeks ago, my eBay account was unexpectedly suspended without notice while I still had an order pending shipment. I was unable to access my funds or refund the buyer directly. When I contacted customer support, I was informed that the buyer would receive a refund, but the buyer opted to open a claim later to request a refund. Now, it seems there will be a $5.45 charge, and I am concerned if this is a dispute fee. I am hesitant to pay for a fee related to an issue that was beyond my control. I am also interested in understanding if there is a possibility to reinstate my eBay account or at least receive clarification on the reason for the suspension. Prior to this incident, I had not received any warnings or notifications, so I believe there may have been an error. Unfortunately, every time I reach out to eBay via email, I receive a generic response without any information regarding the fee.

On May 17, [redacted], I bought a Galaxy S21 Ultra from jokessle82, who is based in Reno but shipped it from China. I received the phone on 06/06/23 with some damage, and we agreed on a $35 partial refund, which he hasn't sent yet. When trying to activate the phone, none of the carriers accepted the IMEI, and after checking, the device turned out to be an Oppo Reno Prime 8 Plus, not suitable for use in the US. The seller initially hesitated to take the phone back but later agreed via email. However, he hasn't provided a postage label for the return. Since I haven't received the partial refund, I'm concerned about getting a full refund. I would appreciate your assistance in overseeing the return process and ensuring a full refund is issued. The refund number is [redacted]-[redacted], and the item number is [redacted]73. Thank you, David A.

I need assistance with processing a refund for items returned to S&S International UK Ltd. in Bradford. I provided them with the tracking details via an eBay message, and they acknowledged receipt and promised a refund. However, I have not received the refund yet. eBay closed the issue assuming I haven’t returned the items due to the way I shipped them. Can you please help me reopen the case and follow up on my refund request? Thank you for your assistance.

I am interested in buying an item from a previous seller. It is a medical item, and here in New York, medical supplies are not taxable. However, despite this, the seller is still charging sales tax. When I asked him about it, he claimed that eBay adds the tax, and he has no control over it. I reached out to eBay about this issue after my initial purchase, and I believe they said it was resolved, but I am unsure if I received a credit or if the sellers were informed about my state's tax exemption for medical supplies. I would appreciate clarification before making another purchase from this seller. It's important to note that the seller is not responsible for the tax, according to him.

I had a disappointing experience with a seller on eBay. The item I received was damaged, with cuts, holes, and dirt. When I tried to process the return and print the label, the page went blank. Despite the seller supposedly sending return labels, I didn't receive them. It's frustrating that there's no way to talk to a human at eBay for help. I usually shop on Walmart or Amazon and this negative experience has made me hesitant to use eBay again. Their online-only customer service setup is not helpful in situations like this. It's unfortunate to feel like eBay is not a reliable platform and may attract scammers.

I bought item with order number 25-10[redacted]0 and found the description inaccurate. When I raised this issue with the seller, he suggested I lie to the manufacturer. I objected to this and noted the cost to replace the damaged part was $[redacted].12, expecting a credit. The seller refused and advised me to return the item at my expense if unsatisfied. I offered him two options: either cover the return shipping or issue the requested credit, but he has not responded.

I recently purchased Care 'n Share wipes that I have used and enjoyed before. However, the first box of [redacted] wipes I received had approximately 20 that were dry and not usable. Despite emailing the seller twice through eBay without a response, my issue was resolved according to eBay's system. I am eager to contact someone directly as I value their service and wish to resolve this promptly. Upon inspection, I noticed the box they sent me was expired, which I can overlook as long as the product is effective. My request is for them to replace the box of wipes that was not up to standard.

I need assistance with an issue regarding an order. I had bid on an item and won it for $70, but upon trying to pay, I discovered that the item had been canceled due to it being unavailable or broken. To my surprise, the seller relisted the same item for $[redacted]. This seems unfair as the seller should not be able to manipulate prices like this. I want to give feedback about this seller's untrustworthy behavior, but I am unable to do so. Sellers should not be allowed to deceive customers in this manner. Order Details: - Order Date: Jun 28, [redacted] - Order Total: US $70.00 - Item: Halo 4 Limited Edition Xbox [redacted] Console TESTED AND WORKING - Seller: snobbymold - Item Number: [redacted]71

I recently received an email alert from eBay regarding a new sign-in to my account. The email provided details of the sign-in, including the time, device used, and location. I'm concerned about this activity and would like to change my password immediately. However, I faced issues while trying to contact eBay's chat support. I spoke with Parth during my first call and Rutva during my second attempt. I would appreciate it if eBay could refer to both of these calls to address my concerns regarding the suspicious sign-in.

I encountered a situation where I closed a return claim immediately upon opening it on eBay's platform. This was due to the requirement displayed on the website stating that a three-day wait period was necessary. After acting accordingly, the system now informs me that the claim cannot be "appealed." I find eBay's Contact Us system lacking, as it only offers preset questions that do not encompass my specific concern. I have attempted to seek help through their community message board, but the uncertainty of receiving a helpful response remains. I am seeking a more direct way to communicate with eBay, other than navigating through their restricted menu options. Perhaps a phone number where I can speak to a real person who can address my issue effectively rather than automated responses.

I purchased a car scanner device, and the seller claims it was delivered to my address. However, I have not received anything since I got a delivery confirmation. I have been trying to contact the seller through messages, as well as eBay, but they are prolonging the situation. I informed them that I had to buy another one from a different company, which I received. I want a refund as I did not receive the scanner I bought. Could you please provide me with a phone number to contact eBay?

I, treasureman18, have encountered an issue where a potential buyer, bloomingbella77, has expressed interest in purchasing two items from me. However, eBay is indicating that I do not ship to the buyer's location. I am seeking clarity on why the buyer is facing this restriction. Any limitations on the buyer's account should be addressed by eBay. If the buyer cannot proceed with the purchase, I would appreciate it if my items are made available for other buyers. My priority is to complete the sale and receive payment promptly. If this is a technical error, I urge eBay to rectify it for a seamless transaction. My focus is on facilitating the sale, and I trust that any buyer-related issues will be resolved accordingly. Thank you, treasureman18.