eBay Customer Service Issues

Hello, I recently made a purchase (#[redacted]16) of a DVD online in good faith. The seller shipped it in a yellow envelope via USPS Media Mail, which I received on 05-24-23. Initially, I was satisfied and even left positive feedback. However, upon inspecting the DVD, I realized it was not the correct one. I had ordered a DVD titled "3 WAR PACK," containing three movies, but received "PARANORMAL ACTIVITY" instead. I have tried to contact the seller multiple times through eBay with no response regarding the exchange. Since I have not been able to resolve this issue with the seller, I am left with no choice but to request a full refund.

I am disappointed because the item I ordered was delivered to the wrong address. The seller provided a photo of the tracking information, but it clearly shows a different house, not mine. I attempted to appeal the decision for a refund, but I was unsuccessful due to not having a photo to submit. Unfortunately, I do not own a cell phone to take a picture of my house, but I can provide proof using Google Earth. However, I understand that might not be a preferred method. I believe the simplest resolution would be to issue me a refund promptly. If that is not possible, I kindly request to have my account on Ebay canceled. Thank you for addressing this matter.

I recently purchased 10 CDs on eBay, each with its own ID number. On my bank statement, I noticed three transactions labeled as "eBay Commerce" without specific details. For example, one was for $7.40 corresponding to George Strait's "50 Number Ones," another for $4.92 for "Here for a Good Time," and the third for $4.02 for "Pure Country." I would like these vague transactions removed from my checking account as they are causing confusion, especially since I rely on a fixed income as a senior citizen. Please assist in resolving this issue promptly. Thank you, Marchell Rodel.

I had a bad experience with eBay recently. They suspended my account without giving any reasons even though I provided all the required information promptly. After two months, a buyer claimed they didn't receive their item and eBay allowed a case to be opened against me without discussing it with me first. I find this unfair and frustrating. eBay's lack of communication and unclear policies have made me lose trust in their platform.

I was an active eBay seller for many years, maintaining a positive track record with a loyal customer base. Due to my seasonal travel between WI and AZ, I faced some challenges managing my eBay store while on vacation. Unfortunately, this led to some issues with orders and ultimately resulted in my account being suspended. In response, I transitioned to selling on Etsy and have since achieved great success, selling over 1,[redacted] items with excellent reviews and on-time shipping. My Etsy store currently features [redacted] items, and I have found success with higher-priced items that sell quickly. I invite you to visit my Etsy shop to see my offerings. Now that I am permanently located in Yuma, AZ, I am interested in reinstating my eBay account. Thank you for your consideration.

I bought "The Devil Wears Prada - Widescreen Edition" yesterday (5/27/[redacted]) as a guest. Approximately 90 days ago, I changed my email address, and unfortunately, the confirmation for my purchase was sent to my old account, which I can no longer access as it was hacked. Due to the security issue, I had to close my Google account and open a new Outlook account. I am now unsure how to update my guest contact information to ensure I receive future purchase confirmations.

Good morning, I placed an order on May 28th, and upon realizing I hadn't updated the shipping address, I contacted the seller. They advised me to cancel and re-order. I had placed a bid on an item, VTG XL expressions chat racket puppet. I am still interested in getting it at the bid price. The original order number was 03-10[redacted]4. How can I proceed to reorder this item with the correct shipping address? I require a copy of the bid acceptance showing the agreed-upon price of $[redacted].00 to proceed with the re-order.

I've attempted multiple times to address this issue. I purchased two packages of rubber fender flares, which turned out to be thin rubber with a layer of glue. After cleaning and applying them, the glue started oozing and they wouldn't stick. Additionally, I bought a bumper cover from the same seller, but it was thin and didn't fit as expected, so I had to discard it. I'd appreciate a refund as the seller hasn't been responsive despite my two attempts to contact them.

I purchased an iPhone 12 Pro Max from 'OM Wireless,' only to find out it was damaged. The phone was assessed by 'The Phone Doctor,' who confirmed it is beyond repair even for basic use. Although OM Wireless initiated an RMA on May 4, they informed me that I should deal with eBay to resolve the issue. On May 24, [redacted], eBay provided me with four different status updates regarding my complaint. Despite falsely claiming that the matter was resolved, they did not grant me an RMA for the damaged phone. I am seeking an RMA (Return Merchandise Authorization) for the device. - Stephen Schultz

On Friday, May 26, [redacted], I purchased a set of Ifly Smart Glow Collection, 2 PC. Carry-on travel set of luggage in Black on eBay for $85.00, using my Visa card. I didn't get an order confirmation number. I got a surprise luggage set as a gift and now I need to cancel this order. The seller mentioned on the site was Vipoutlet. After reaching out to them, they informed me that they don't sell this item, leaving me no choice but to contact eBay for help. Thank you for your support. -Lillie W.

Hello, I need assistance with my eBay account login. I encounter a verification message requesting my phone number. However, during the account setup, I only had a landline that cannot receive texts. I currently have a mobile phone that can receive texts, and I would like to update my account with this information. Upon encountering the message, I am directed back to the login screen which attempts to send a text to my non-text enabled landline. I am unable to proceed without utilizing my cell phone, which is not yet linked to my account. Thank you, Larryd922

My account has been hacked, and a purchase was made, with the item being sent to a rented mailbox. I contacted the seller to cancel the shipment. Unfortunately, I am unsure if I managed to do so in time. When I attempted to report the incident to eBay, I found that I can no longer access my account. It seems like my account has disappeared as it does not recognize my email. I am struggling to find a way to reach out to eBay without being logged in, making it impossible to restore my access or report the fraudulent activity.

I recently purchased an MD-[redacted] keyboard from Radio Shack. I agreed to pay $[redacted] and was promised a quick delivery. However, when I called back to finalize the details, the seller, Harry Li, demanded an additional $[redacted]. When I explained that we had already settled on $[redacted], he became rude and started using offensive language. I felt uncomfortable with his attitude and behavior. I have the receipts and the eBay cards I used for payment. I would like to either receive the keyboard I paid for or get a refund of $[redacted]. My name is Mr. Marvin Crowell. I believe there has been a misunderstanding, and I would appreciate speaking with someone who can help resolve this situation. Thank you.

While I was traveling abroad, I requested a refund for a faulty A/C unit, but I am dissatisfied with the process. The seller claims I returned the old unit, which is false, and even charged me for refueling the Freon gas. I demand a full refund of $[redacted].75 for order number 21-09[redacted]7 placed on April 12, [redacted]. I have been attempting to contact them by phone daily without success.

I recently received a right-hand outside rearview mirror, Item number [redacted]33, from partsbrokersllc on eBay. The mirror is correct, but it did not include the mirror glass as stated in the listing. I have tried to reach out to the seller without success. I did manage to speak with a representative by phone on Friday, the 26th of May, who assured me that the seller would contact me within three days to resolve the issue, but I have not heard back. I would appreciate assistance with this matter. Ideally, I would like to receive the complete part; however, a refund would also be acceptable if necessary.

I bought a sealed Black Sabbath album, "Mob Rules," with a gift card. Upon opening, I discovered scratches affecting the sound quality. I contacted the seller, expressing my desire for a replacement rather than a refund. The seller requested photos, to which I complied. Their response included sending a pre-paid label for return shipment. Confusion arose when the seller insisted on a refund despite my preference for a replacement. eBay resolution was suggested but met with the seller's insistence on a refund, which was problematic due to the gift card's expiry. My attempts to negotiate were met with silence from the seller, who did not send the promised return labels. I seek a resolution that involves replacing the album rather than receiving a refund due to the gift card's expiry.

Subject: Formal Complaint Regarding Refund of eBay Gift Card Balance I am writing to express my frustration about the delayed refund of my X2 eBay gift card balance totaling $1,[redacted]. Due to these delays, I missed out on purchasing an item, and the exchange rate has now worked against me as the seller lists items in USD. This situation has caused financial strain as I now have to pay more for the same item. Despite daily follow-ups and escalations, there have been no updates or resolutions provided. As the original item I intended to purchase is no longer available on eBay, I am requesting a refund of the gift card balances to my PayPal account. If this matter is not resolved promptly, I will escalate it to the Department of Fair Trading and leave negative reviews on Google and other social media platforms to caution potential sellers about the misinformation and poor treatment I have received. I have always been a loyal customer on eBay, engaging in both buying and selling, but the lack of communication and unrealistic timelines have been unacceptable. I have copies of all communications documenting the provided information. I urge for a quick resolution to this issue. Please contact me at +61 [redacted] [redacted] [redacted] or via email to discuss this matter further. Thank you.

I received an unexpected package of tape measures instead of the black Valerie boots I ordered on eBay. I contacted the seller, but they asked me to access my account to resolve the issue, which I'm unable to do as I don't remember my password. The seller suggested reordering, but they already have my payment for the boots. I believe the seller should send me the correct boots in size 8.5, expedite the shipping, and include a return label for the tape measures. I only want the boots I ordered, and once they provide the return label, I'll send back the tape measures. I'm frustrated that the seller is making me handle their mistake and request your assistance in getting this sorted quickly. Thank you. - Doyle Lynn Craig at [redacted] Hwy 59 South, Mason, TN [redacted].

Hello there! I purchased an Apple iPhone 8 Plus - 256GB - All Colors - Fully Unlocked in very good condition from seller decluttr_store on eBay. Despite the item being advertised as fully reset and in good condition, I received a locked phone in a different color that wouldn't turn on. Unfortunately, as a guest checkout, I am unable to contact the seller directly as they have too many messages. There seems to be no option to leave a review in the email. I require a replacement for the non-functioning phone or a full refund. Thank you for your assistance!

I have been selling on eBay for many years with a great track record. As a professional photographer, I specialize in camera and audio equipment. Currently, I have high-value items listed, but my monthly selling limit has been reduced to $[redacted], hindering my sales. I believe I have already established my trustworthiness through numerous successful transactions and positive feedback. I kindly request a review of my selling history to resolve this issue. Thank you, Frank Blackwell.