eBay Customer Service Issues

I have tried several times to contact eBay, but it's impossible to reach them. I want to report that this seller is dishonest and tried to deceive me. If he did it to me, he could do it to other consumers. He lied, claiming I received the package but was not home. He even said he paid return fees and it was no longer his responsibility, knowing that the package was damaged. This is why it never reached me. The GLS lady confirmed that the package was not delivered to my address because it was damaged and was returned to the seller. She mentioned the seller was aware of the damage as he accepted it. You can call GLS at [redacted]. Such behavior from a seller is shameful and unacceptable on the eBay platform. It's tantamount to theft. Seller's username: idurar-sl. Order Date: May 5, [redacted]. Order Total: €20.99. Order Number: 19-10[redacted]3. Regards, Anissa B.

Subject (Request to Reinstate eBay Store) Dear eBay Customer Support, I hope this message reaches you in good health. I am reaching out to request the reinstatement of my eBay store, which was recently suspended. I am eager to resume selling on eBay and contribute positively to the platform. I understand and respect eBay's dedication to maintaining a secure marketplace. However, I suspect there may have been a misunderstanding or accidental breach that led to the suspension of my store. I assure you of my commitment to abiding by all of eBay's policies to uphold a safe selling environment. I kindly ask for a review and reconsideration of my store suspension. I am prepared to cooperate fully and provide any necessary information or documentation to address any concerns and demonstrate my compliance with eBay's guidelines. Running my eBay store has been a fulfilling experience, providing me with valuable opportunities. I am devoted to offering top-notch customer service and conducting all transactions with professionalism. I respectfully urge you to reopen my eBay store. I am dedicated to following eBay's rules and making any adjustments needed for compliance. Thank you for considering my request. I anticipate a positive outcome. Please feel free to contact me for any additional details. Warm regards, [Saboor]

I purchased a riding zero-turn mower from someone on Facebook. They requested payment in eBay cards, so I bought four $[redacted].00 cards for a total of $[redacted].00, matching the selling price. After receiving confirmation from eBay that the sale was valid and the seller would ship the item, I was later told by eBay that the mower's price was too low, and I needed to buy two more cards for $[redacted].00 for insurance. Now, eBay is no longer responding to my messages, and I'm left without any updates regarding my money or the mower.

I bought sheets that turned out to be poor quality. The elastic on the fitted sheet is flimsy and doesn't stay on the mattress no matter what I try. I've been attempting to contact customer service without success. The seller only gave me a $10 refund and suggested I purchase straps to keep the sheet in place, which is unacceptable. The product is supposedly from Rachel Ashwell, but I have doubts. I am seeking a full refund, even though I no longer have the original packaging. Despite eBay's guarantee for full refunds, I haven't received any response from them.

I purchased a 5-disc CD player from eBay, but encountered issues as the tracking system showed it was delivered to my mailbox, which is too small for the item. Instead, I received a package from David Parker in Tallahassee, FL, containing a gaming control device that I did not order. Trying to resolve this through eBay's website was confusing and did not provide a customer service number for assistance. Filling out the online form was time-consuming, and checking the status indicated the package was delivered. I find myself without the $80 CD player I purchased. This experience has made me hesitant to use eBay in the future. I am seeking either the CD player I ordered along with its accessories or a refund. Having access to a customer service number to communicate with a helpful representative would also be greatly appreciated.

Dear eBay Customer Support, I am reaching out to address the recent permanent suspension of my eBay account under the username summerc. Upon receiving the unexpected notification of suspension, I was surprised. While I acknowledge eBay's commitment to upholding marketplace safety through strict policies, I believe there may have been a misunderstanding leading to my account's suspension. To the best of my knowledge, I have consistently abided by all eBay policies and operated my business transparently and honestly. The item listing ([redacted]79 - TDH39 Cable for Audiometer Air Conduction Headsets Headphone) that was removed, as far as I know, did not breach any eBay regulations. I respectfully ask for a detailed clarification regarding the specific activities that were deemed to pose a risk to the eBay community. I am prepared to correct any errors made and take steps to prevent similar incidents in the future. Furthermore, I am open to providing any necessary information or documentation to facilitate a reconsideration of my account suspension. Given that my business heavily relies on eBay, I am hopeful that we can swiftly resolve this matter. I appreciate your understanding and attention to this issue.

I recently bought a binder of what turned out to be fraudulent Pokemon cards that are nearly identical to genuine ones. The seller did not disclose in the listing that they were fake. It has been challenging to reach anyone at eBay customer service regarding this issue. I expect eBay to handle such illegal activities seriously, and I need help with this matter. I have attempted to contact the seller and opened a return request, but the seller has ignored my message and rejected the return. I appreciate any assistance you can provide. Thank you.

Greetings, my name is Dilenny S. O., ID: [redacted]-1... I used BMcargo as my courier service. I ordered an iPhone 11 in black via eBay on the 17th of last month, with an estimated arrival by May 2nd. It never arrived. I was informed that I mistakenly entered the shipping address as the Dominican Republic instead of it going to Miami. I visited BMcargo multiple times for an explanation, but they couldn't provide details since eBay hadn't updated since May 5th. The package never reached me, and I received a customs email stating it was abandoned. I would appreciate any further information. 😞😞😞😞 Item number: [redacted]88 Order number: [redacted]50

I ordered a CD for my grandson's birthday, but he changed his mind the next day. I thought it would be easy to cancel since it was a recent order. I contacted eBay with a detailed message asking for help cancelling it since I couldn't find the vendor's contact information. eBay followed up, but I haven't resolved the issue yet. Unfortunately, I'm having trouble responding to eBay's messages. This experience has made me decide not to order from eBay in the future.

I am feeling extremely frustrated with the lack of help I've received here. I've tried to resolve my issue online to no avail. Despite multiple calls, I have not been able to speak to a live representative. I need assistance in reopening a closed case regarding an item I have not received. Due to a medical hardship, I was unable to respond within the 21-day timeframe allowed by eBay for case resolution. The order in question is #15-09[redacted]8, Request ID [redacted], amounting to $98.61. I have tried reaching out to the seller numerous times without success. The seller never provided tracking information, so I am unsure about the status of the delivery. I kindly request the opportunity to appeal this decision and can provide documentation to support my medical situation. Thank you, Theresa

We purchased item #[redacted]97 from a seller on eBay. The item received did not match the description. The seller agreed to a return, which was completed within the return window. However, due to the case being closed by eBay, the seller is unable to issue a refund since it has been more than 90 days since the transaction. The seller requested us to open a Return request or payment dispute quickly to facilitate the refund process. How should we proceed with this?

I purchased an eBay gift card for $[redacted]. Upon attempting to use it on the eBay checkout page, I encountered an issue with entering the 13-digit code. The system repeatedly indicated there was no balance on the card, even though I have not used it for any purchases. I am unsure why this occurred, and I am wondering where the money went. I am interested in obtaining a refund for this unusable gift card. I suspect someone may have fraudulently obtained the code, leading to this problem. I tried to seek a refund at Woolworths, where I purchased the gift card, but they did not assist me. I believe I am entitled to a refund under my legal rights in this situation. I seek guidance on how to proceed. Thank you.

My name is Chip Z., from Bloomsburg, PA. I have an account under zimbo422. Recently, someone by the name of Robert S. G. made unauthorized charges on eBay using account czimbo422-3, linked to my bank account. I am not familiar with Robert G. or the account designation. Items purchased have already been delivered to him. Please suspend account czimbo422-3 and address this issue promptly. Your immediate assistance is greatly appreciated.

I bought a new item on eBay 43 days ago, but it arrived damaged. Despite my efforts to contact the seller, I received no response and had to request a return as the item was not as described. The seller then opened a UPS damage case, which led to a long wait. Eventually, eBay stepped in and provided a USPS return shipping label. I promptly returned the item in its original condition, and USPS confirmed delivery to the seller 4 days ago. However, I have not received my refund yet. I am wondering how I can proceed to obtain my refund.

I am currently assisting my boyfriend in adding his debit card to his eBay account, but we are encountering an issue where the card cannot be verified. Despite checking and confirming the card details, including numbers and address accuracy, we are unable to successfully add the card. Our attempts to reach customer service via phone have been unsuccessful as we are directed back to the website without finding a solution. I am perplexed as to why eBay is unable to verify the valid debit card. This obstacle is preventing us from adding the card for his future purchases, and I am seeking guidance on resolving this matter efficiently.

I have received order # 13-10[redacted]0 from eBay today, but it is the wrong order. Instead of the 6 Cholestoff pill bottles I ordered, I received 6 bottles of Cholestoff gel containers. I have always ordered Cholestoff pill bottles in the past and cannot use the gel containers due to health reasons and my doctor's instructions. I will be returning the 6 Cholestoff gel bottles to the sender, EDKAMALL, at [redacted] Queenston Blvd, Houston, TX [redacted]. Thank you in advance for your assistance. - Russ F.

I have sent two emails to you in the last week regarding the return of my order # 10-10[redacted]0 for the Robotic Lawnmower-LawnMaster L12. Despite thinking it would be perfect for my needs, I have realized that the installation and operation requirements make it unsuitable for me. I have not received any acknowledgment for either email. I simply ask that you abide by your returns policy and provide instructions on how to return the item, along with any necessary paperwork, as the 30-day limit is approaching. I would appreciate a prompt response.

I had to return order no 25-[redacted]6 due to missing pieces. The seller offered a 25% refund, but I declined as the missing hooks for the lanterns rendered the product unusable. I paid £5.49 for return postage. I informed the seller that I was not satisfied, as per the terms and conditions the seller should cover return costs for items not as described. Without the hooks, the lanterns are useless. I am disappointed with the seller's response and hope for a resolution. Thank you, Patricia H.

Hello, good day! I have an issue. Approximately a month ago, I purchased a product. I contacted the seller 1-2 times to request the tracking number. However, the seller replied to me rudely, not providing any information or the tracking number. I have bought many items from platforms like Amazon and eBay before, and I have never encountered such poor and disrespectful customer service. In summary, I would like to receive my order, a refund, or a tracking number. Order Number: [redacted] AU $16.55 April [redacted] Where is my order? When will my order arrive? How long do I need to wait? I cannot wait indefinitely; it has been over a month already. While other companies have already shipped items I purchased, this specific company has not. I am considering lodging a complaint and taking legal action or penalties. I demand an immediate refund. Thank you in advance! I have not received any assistance. My messages are being ignored. Amazon's customer service response is quick and pleasant, whereas eBay's policy is lacking. I urgently need help with my issue.

I am seeking assistance as my eBay account has been suspended. I am interested in appealing the suspension and am willing to provide any necessary documentation for verification. All my items on eBay will be shipped using standard shipping with proof of delivery. My contact number is (+[redacted]87). I kindly request eBay to consider reinstating my account as this is my first time having an eBay account for selling permitted products, and I can demonstrate that all items sold are safe for users. Your guidance on this matter is greatly appreciated. Sincerely, Muhamamd Syafik