eBay Customer Service Issues

Last night, I attempted to purchase a Lenovo adapter and was informed that my account had reached the buying limit and needed verification. Frustrated, I tried again but encountered the same issue. Unwilling to go through the verification process, I abandoned the purchase. Assuming the transactions didn't go through, I bought the adapter from a different website. To my surprise, I discovered today that two adapters were dispatched. It's bewildering how eBay prevented me from buying due to account limits but allowed the transaction to proceed unnoticed. This situation is unacceptable and has led to unnecessary expenses. I seek a satisfactory explanation for this troubling issue.

I purchased an item on eBay which was supposed to be delivered on the 29th of June. According to the eBay tracking information, it shows that it was delivered, but I was home the whole time, and nothing was delivered to me or my neighbors. I did not receive any delivery card either. I opened a refund case, but eBay closed it in favor of the seller since their tracking shows the item was delivered. I can prove that neither my signature nor my neighbors' signatures are on the delivery receipt. Only the delivery person knows where they left my parcel. I was on holiday, which I had booked months in advance, and I contacted the seller and eBay three weeks later. I have searched all the houses on my street trying to locate the parcel. I am unable to get a refund from Royal Mail as I don't have a receipt, which the seller should have provided. It seems there is no buyer protection, as they did not inquire about the situation. The customer service was unhelpful, acting as if they had no knowledge of the issue when I called. This experience has made me decide not to purchase from eBay again due to their poor customer service and apparent lack of buyer protection.

I placed an order for a pair of men's Filia sneakers and ladies Filia sneakers on July 31st. During the checkout process on eBay, the order went through without allowing me to review my information. I was expecting a confirmation email that never arrived. Despite updating my email address on my eBay account and receiving daily emails from eBay, they claim to have sent the confirmation to my old email address linked to a school system I no longer work for. Could you please ensure that future email confirmations are sent to my current email address at [redacted]? My name is Barbara Whattam and you can reach me at [redacted].

I purchased 4 magnets, 66kg each, from Fromhk999 around 5 months ago, possibly longer ago since time has passed. After paying for the magnets on the same day I bought them, they never arrived. I reached out to the seller after more than two months, and they said there was a problem with the package. They assured me they would resend the order. However, another 3 months have gone by, and I still haven't received anything. Now, I no longer want the magnets; I would rather have a refund. Even though it's not a substantial amount, I feel frustrated because I paid for something I never received. I informed Fromhk999 that if the issue is not resolved promptly, I will escalate it through eBay. Thank you for your help in advance. My address is: Spasojevic Nenad, Ozrenska 95, Borovo [redacted].

I ordered two sets of power tool batteries from best2shop15. The estimated delivery was between July 18 and July 31, but after a week of no updates, I contacted the seller. Seller indicated the package was untraceable once shipped. Upon following up a week later, I was informed the item had not been shipped due to a missing shipping label. They offered to resend it, with an additional 13-day wait time or provide a refund. I requested expedited shipping, but the seller opted for a refund which would take a few days via PayPal. The inconsistencies in the item's shipping status and the seller's history of undelivered items are concerning. Despite the pending refund, I'm disappointed with the experience and believe eBay should investigate the seller's reliability based on their track record.

eBay and PayPal are causing major issues with my business transactions. I've been attempting to resolve a $2.15 negative balance created by them for several days now, but they are not allowing me to access my account or make the payment. I am unable to transfer any money to correct their mistake. Despite hours spent on the phone every day for the past four days, no resolution has been achieved. This situation is preventing me from paying for shipping on items that have already been purchased. It's extremely frustrating as I rely on this platform for my livelihood. Their actions are unfair and are keeping me from accessing my funds, negatively impacting my ability to support myself.

On July 17, [redacted], I purchased a Delonghi Esam [redacted] Display Repair part on eBay with item number [redacted]80. After payment, I was informed by the seller, reparaturservice-hamburg, that due to vacations, my item wouldn't be available until August 2, [redacted]. This delay disrupted my plans, leading me to cancel the order following eBay's procedure on July 18, [redacted]. Despite contacting the seller multiple times, they have not refunded the full amount of 85 Euros (70 Euros for the goods and 15 Euros for delivery) promised. I seek guidance on how to compel them to make the refund and potentially blacklist them for dishonest practices. Thank you for your assistance. Sincerely, Lyashenko Dimitri (eBay nickname: dilylya_gmo1pk).

I recently had my order for a DYSON 13 upright new vacuum cleaner canceled by the seller. They claimed it was due to an incorrect address, even though I confirmed with eBay that my address was correct. I attempted to email the seller but the email bounced back as nonexistent. This experience has made me consider shopping elsewhere to avoid unreliable sellers like this. Additionally, the delay in receiving my refund after the seller quickly took my money via Visa is frustrating. I would appreciate it if someone could investigate this situation and provide me with updates on what occurred. Thank you.

I am having trouble registering on your page. I signed up today and when trying to log in, I receive a notification that my account is locked. I would like to know the reason, whether it's just a computer error, and how to resolve this. Translation by GOOGLE TRANSALTE: (I'm having trouble registering on your page. I registered today, and while trying to connect.me on your site, I get a notification that the account is locked. I would like to know the reason, or if it is just a computer error, and I would like to know how I can resolve this situation.) Jorge Cairrão _____________________________________________________________________________________ Good afternoon, I inform you that nothing has changed. Jorge Cairrão

I recently received a Gucci Disco Bag with a transaction number [redacted]52 and an ID of 8D[redacted]E117302S. On 2/8/[redacted], I paid $[redacted].90 USD plus $52.69 USD for postage using my PayPal account. Upon receiving the item, I noticed that on the seller's post office slip, the declared value was only $18, leading me to suspect that the item is fake. The seller has removed their name from eBay, and my attempts to reach them through emails and phone calls were unsuccessful due to poor customer service. I have always had a positive experience shopping on eBay until now and am disappointed. I hope to resolve this issue promptly to avoid legal action. Thank you for your assistance. - Irene C.

Order #[redacted]53: I left negative feedback for the seller after experiencing communication issues. I repeatedly asked for guidance on receiving my item and for the courier's contact information. The seller claimed the courier couldn't reach my address, despite my efforts to provide it during order placement. When I expressed my continued interest in the item, the seller threatened to report me to eBay. They stated that if I still wanted the item, I would need to pay for redelivery because the courier had returned it. Despite my attempts to address the situation, communication with the seller proved challenging.

I would like to discuss an issue with my recent order, #[redacted]53. I left negative feedback due to difficulties contacting the seller regarding the delivery of my item. Despite providing the correct address to both the seller and the courier, there was a problem with the delivery. The seller mentioned that the courier couldn't locate the address, leading to the item being returned. When I reached out to the seller for assistance, they threatened to report me to eBay and mentioned that I would need to pay for redelivery. Even though I am willing to receive the item, the seller is insisting on an additional delivery charge.

Hello, I apologize, but I have a concern regarding a recent interaction on eBay. I listed a laptop for sale a few days ago, and a buyer asked me to hold the item until they receive their payment on August 27th, which seemed reasonable. However, after sharing my phone number to discuss the sale, the buyer has been contacting me excessively and shared personal information about a troubling situation. I am hesitant to proceed with the sale to this individual, username Mercedesw282_3, unless my personal information is protected. I wanted to bring this to your attention for assistance. Thank you for addressing this matter. Best regards, Victoria

I listed an item on eBay and had multiple offers. While negotiating with an international buyer for a full-price sale with fixed $20 shipping, I needed to adjust the listing for international shipping. After declining three U.S. offers, the third decline did not process correctly, resulting in an unintended sale generated by eBay. I promptly refunded the payment due to prior commitment. Today, when I relisted the item for the committed buyer with a $20 international shipping rate, eBay charged the buyer $31.50 for shipping and $9 in taxes. Additionally, eBay froze the funds pending shipping information update, without specifying the required changes or notifying me about fund withholding. The buyer received a message about fund hold falsely attributing it to a store closure, causing confusion. This situation is distressing and undermines my credibility as a seller on eBay. The buyer affected by the unintended sale blames me for the issue, though it was not within my control.

I am new to eBay and facing issues with my PayPal funds being held and additional fees I do not understand. I seek assistance in releasing the funds for a Kate Spade sale that has been marked as delivered to the buyer. I am unaware of why I am being charged by eBay and am struggling with the process. I have not received the money for the item that was successfully delivered two days ago. I need to resolve this to avoid further fees as I have already incurred significant out-of-pocket expenses for shipping. eBay's customer service has not been easy to navigate, and I had to wait on hold for 30 minutes. Your help in clarifying this situation and facilitating the transfer of my funds is greatly appreciated.

I purchased item ID [redacted]47, a tuner for a Duramax Diesel truck. The seller mentioned it needs the program restored and the truck reset to factory settings before it can be used, as each tuner can only have one VIN number. Unfortunately, the seller wasn't willing to help, offering only a $[redacted] discount. I refuse to sell an item that's not functional. The manufacturer can reset the tuner for $[redacted], but considering the total cost, buying a new one seems more logical. I request the seller to either reset it or refund $[redacted], otherwise, I'll return it for a full refund.

I am uncertain where to direct this letter, so I am hoping you can assist me in forwarding it to the appropriate individual or department. Approximately 14 to 15 years ago, I began selling on eBay with a store named Toys and Games for All. I was performing well until my soon-to-be ex-husband took over and renamed it Adult Toys and Novelties without my consent. He altered the account ownership, preventing my access. Despite maintaining over 15,[redacted] positive feedback ratings and always scoring above average, he obscurely informed me of a warning that led to our inability to sell on eBay. This abrupt halt deeply affected me as eBay served as a source of mental stimulation to combat my depression. I am requesting the return of my eBay store, solely under my name, Evelyn Dragon, as selling on eBay was a source of pride and income. I kindly ask for your understanding and assistance in resolving this matter. Thank you for your attention and support. Evelyn Dragon.

I have recently listed two items on eBay in the "collectibles" category. My initial listing fees were supposed to be $7 and $12, but I received an invoice for $35, including a surprise $10 advanced listing fee and an additional $6 on top of what was originally quoted. I tried to reach out to customer support for help but was hung up on twice and faced long wait times. I am frustrated with this experience and refuse to pay these unexpected charges. I am so disappointed in eBay that I will not be selling or buying anything on the platform in the future. It was difficult to even find this email address for feedback as it is not readily available on the customer service page.

In January [redacted], I placed an order for a Luxcine 4K projector priced at $[redacted], but instead received an Android projector model ZMT20B, valued at $50. I am disappointed and would like either a refund or the correct projector shipped to me. The item number is [redacted]79, and my transaction ID is [redacted][redacted]. I made the purchase from China as a guest and this incident has left me dissatisfied. I hope to receive the correct item as soon as possible.

I bought a tan padded long center console armrest lid for a 92-96 Toyota Camry. The purchase cost $39.99 with free shipping. The USPS tracking number is [redacted][redacted]53, which indicates delivery by the mail carrier. However, upon arriving home, I couldn't find the package anywhere on my property. I contacted the post office and spoke with Sheldon, who suggested the seller visit the mailing post office to fill out a claim form since there is a $50.00 insurance that could reimburse them. Sheldon mentioned the claim had to be made on my end, but this is incorrect; only the seller can submit the claim. Despite requesting a replacement, I was informed there are no more available. Following this, I requested a refund, but the seller declined. I'm seeking assistance for a refund.