eBay Customer Service Issues

Hello, I am an eBay member who recently noticed an unauthorized charge of $21.74 on my PayPal account "[redacted]" dated June 16, [redacted], as a preapproved payment. I did not receive any notification regarding this charge. After reviewing my eBay charges, it does not indicate that I owe this amount. I am aware that I owe $1.50, due on the 27th, which I received a notification for. This discrepancy seems to be an error by eBay or PayPal, considering I have only sold items below $11 and have already paid the seller fees. I have temporarily revoked the billing authorization for eBay billing and would appreciate guidance on resolving this issue. Thank you, A. Revuri.

I need to report a seller scam from a seller named tracphonewireless. They have a fake page with fake ratings. I bought a cell phone that was supposed to be unlocked, but it turned out to be locked. I initiated a return before receiving the product, and when it finally arrived, it was not what I ordered - just damaged batteries. The seller wants me to pay the return shipping cost, which I refuse to do. I need help to get my money back from these scammers as my return process is closing soon.

Hello, I am reaching out regarding an issue with a seller. We contacted the seller before and after the auction to inquire about the type of clarinet being sold and its condition as it is intended for a charitable cause. Unfortunately, the seller has not provided the necessary information we requested despite multiple attempts to communicate. The only response we received mentioned that it is a professional wood clarinet needing a complete repad, with some visible cracks. We are eager to complete the transaction but require more details from the seller. Your guidance on how to handle this situation with an unresponsive seller would be greatly appreciated, as we are unsure how to proceed without the essential information for our church community project. Thank you for your assistance. Best regards, Jobbee

Hello, I hope you're well 😃! We are experiencing an issue with a specific seller. We reached out to the seller to inquire about the type and condition of the clarinet being auctioned, as we require this information for necessary repairs before donation to our church groups. However, despite multiple attempts to communicate, the seller has not provided the details we requested, stating that they cannot access the item until after the auction ends. The seller mentioned that the clarinet is a professional wood clarinet in need of repadding, with cracks in the bell and lower part. They have not been responsive to our inquiries before or after the auction, causing difficulty in completing the transaction. We are seeking advice on how to proceed with this unresponsive seller to finalize the purchase and avoid any unpaid strikes. Your guidance on the best course of action in dealing with this situation would be greatly appreciated, considering the charitable nature of this transaction funded by our church donations. Thank you for your support and assistance in resolving this matter promptly. Sincerely,

Hello, I am reaching out regarding an issue with a seller of a clarinet. We contacted the seller to inquire about the type and condition of the clarinet but did not receive the necessary information. The seller mentioned that they can only provide details after the auction is completed, which is causing delays in finalizing the purchase. Despite our repeated attempts to communicate, the seller has not been responsive. The clarinet seems to have some visible cracks and missing parts based on the photos provided. We are seeking guidance on how to proceed with this transaction as the seller is not cooperating. We are unsure of the clarinet's specifics and are eager to resolve this matter promptly to avoid any unresolved issues. Your assistance in finding a resolution with this unresponsive seller would be greatly appreciated, especially considering this transaction is significant and relies on donations from our church community. Thank you for your attention and support in helping us navigate this situation. Best regards, Jobbee

I listed an item on eBay with detailed photos and a description, but the model number was different than what the customer received. eBay automatically added the heading to the ad, and I was unaware that the model number was incorrect. The customer is now requesting the model she originally purchased, but I only have one item for sale from my medical office. She received the item 10 days ago, the payment cleared on July 10, [redacted], and she notified me about the mistake on the same day the funds were released. It's puzzling why she waited this long to inform me. I never included the model number in the post, so eBay might have assumed. This is only my second sale on eBay, and I might not have fully understood everything. The shipping cost me $[redacted], and similar items are listed on eBay for $[redacted].00 to $[redacted].00.

I have attempted to sell various items over the past three to four months, but every sold item is stuck on "awaiting payment." A buyer messaged me claiming they paid, yet the status remains unchanged. I've confirmed that no payments were made to my linked PayPal account. I feel frustrated paying fees to eBay with no successful transactions. I value the platform but am concerned about unsold items and disappointed customers. I hope this issue can be resolved promptly. Thank you for your assistance. - Maryanne

I made a purchase of a Chess Set on June 13, [redacted], from seller rongenius02 with item number [redacted]02. Unfortunately, when I went to check on my order, the listing had been removed without explanation. I have attempted to reach out to the seller multiple times with no response. Strangely, the delivery time was then pushed back by 3 weeks. To my surprise, I found the exact chess set listed by another seller named robb-olso with item number [redacted]16. It appears suspicious that the same product is being sold by a different seller. I am concerned that this may be a scam to extort more money from buyers. I just want to ensure if this seller is legitimate and if there is still hope for me to receive the product I paid for. My priority is receiving the item rather than the refund at this point.

I am interested in purchasing the Extron IN1608 Eight-Input HDCP-Compliant Scaling Presentation Switcher with DTP. The product description indicates it is used, so I am uncertain about its performance and whether a new one is available. Additionally, I would like to know if shipping to India via courier is possible. Lastly, regarding the 30-day replacement policy, if I am dissatisfied with the product, will the pick-up be arranged from the same address it was delivered to?

Referring to case number [redacted]69. Neither the buyer nor the seller are satisfied with the discrepancy in freight charges. The buyer was billed AUD$33.92 for shipping, while the seller only received 4.50 UK pounds after personally posting the item and paying 11.65 UK pounds. It's essential to rectify this issue promptly for both parties. Pitney Bowes, the freight company involved, has taken the payment without providing the appropriate service. They are expected to reimburse the excess charges to the buyer and compensate the seller accurately. Your attention to this matter is greatly appreciated.

I have an ongoing issue regarding a laptop that has not been delivered. It has been almost a month since I paid $[redacted] for it, and I am facing significant losses due to missed school, unpaid software subscriptions, and deadlines for photography submissions. The seller has been uncooperative, causing me frustration and financial strain. I have been in contact with various eBay representatives, including Mark, Rose, Marge, and Ian, all promising to resolve the matter promptly, yet my case remains unresolved. I am seeking reimbursement for the financial setbacks and the inconvenience caused. I urge for immediate action to be taken to either deliver the laptop or issue a refund. The delay is unacceptable, and I am prepared to escalate this matter further if necessary. - KT, Case: [redacted]

Hello, recently, I faced a ban on eBay and I am seeking to have it lifted since I believe I am not at fault. After being initially unbanned and then rebanned without a clear reason, I encountered difficulties. While using my own PayPal account to sell items, I unexpectedly experienced payment holds. Upon attempting to resolve this via a provided link, I encountered an invalid page, which I assumed was a technical error. Subsequently, I sought to determine the issue by testing a friend's PayPal, only to discover their account was linked to banned activity. Despite my lack of association with such accounts, I was banned. Following a conversation with support where they acknowledged my situation and reinstated my account, I relisted items and was promptly banned once more. I am now reaching out for assistance in regaining access to my account.

I have not received my order for Chanel Black Evening shoes, order number [redacted]24, purchased on June 26, [redacted]. The seller has not sent it and is unresponsive to my messages. Despite claiming to be away on a trip, the seller continues to add items to the site. They requested additional postage, blaming PayPal and accusing me of providing a wrong address (Kentucky, USA). PayPal confirmed my address was correct and shared that this was false information. The seller has a history of blaming PayPal for similar issues based on reviews. I seek help to resolve this situation as I only want the shoes I paid for to gift to my wife. Kindly take appropriate action if the seller fails to comply with the buyer/seller agreement, as this behavior is unfair to genuine buyers. Thank you for your assistance. Regards, Dave

I am extremely upset with eBay. My first order was canceled (ending in [redacted]), and then I chose another desk ending in [redacted], and now I am being told to resend payment. How can I resend payment when it was made with a gift card? I needed the desk for next week, and I regret choosing eBay. I request a refund for my gift cards. If you are selling subpar merchandise, why are you working with these vendors? I am deeply disappointed in eBay; you have let me down when I needed this the most. This situation is unbearable, and I am in tears as I have no desk for next week. I am unsure what to do now. The representative I spoke with was not empathetic towards my issue. Ordering a desk from eBay should not be this complicated. I urgently need a desk.

A few days ago, I received an email from eBay informing me that my eBay account has been suspended. After checking, it appears to be true. I recently purchased computer components such as an SSD and RAM on eBay from a seller called Newegg. I am unsure why my account was blocked in relation to this transaction. I would appreciate assistance in restoring my account, Even though I currently do not have any funds in my eBay account, I value using the platform and aim to maintain a positive business relationship. Kindly advise me on how to address and resolve this issue. I suspect that changing my address to use a promo code may have triggered this action. If adjusting my address back will help, I am willing to do so. If there were any mistakes on my part, I sincerely apologize and would like the opportunity to rectify them. I attempted to contact customer service via phone but being in a different country, I am unable to make an international call. Additionally, the automated message states that my account has been permanently suspended. If possible, I would appreciate the option to communicate via chat. I am uncertain of how to proceed and would like guidance on lifting this restriction on my account. Thank you.

I purchased a Midnight Blue DualShock 4 controller from AntOnline. Unfortunately, it arrived with a defect, prompting me to begin the return process. Initially, AntOnline was hesitant and particular. I decided to sell the controller myself to recoup some funds. Unexpectedly, AntOnline then approved the return after I had already received a bid on my listing. To avoid penalties, I couldn't cancel the listing once it had a bid. The deadline for returning the item to AntOnline was July 13, [redacted], but as of July 15, the return case remains open, causing me to doubt its progress. The winning bidder is delaying payment, despite me opening an Unpaid Item Case. I'm unsure if I will receive any payment even if I win the case. Other bidders did not accept my Second Chance Offers. The issue with the return process to AntOnline is that I may not be able to start a new return if the current one closes. It would be emotionally draining to relist the controller. I lack confidence in the bidder's intention to pay for the item they won. I would appreciate eBay's assistance in restarting the return process with AntOnline if the bidder fails to pay or ensuring I receive the full price from them.

Hello eBay, I tried calling today but had no luck. This morning, I received an email stating that my account has been suspended, which has left me feeling very worried. This is the first time I have made so many purchases on eBay, and I am not located in the USA but in Moldova. I work with a shipping company in California that helps me receive packages at a low cost. I kindly ask for your assistance in reactivating my account, as I have recently purchased mobile phones and spent a considerable amount of money. If I have made a mistake, please let me know so that I can ensure it does not happen again. Your help is greatly appreciated. Thank you.

I bought an item on eBay, and after payment, the listing got removed due to seller account issues. I want my $18.99 refunded. Customer service is hard to reach, and I've had two recent issues. A while ago, my eBay account was hacked for a desk purchase. After contacting multiple representatives, I fixed it through PayPal. Now, my recent order was canceled with no refund. The website lacks a contact number and keeps leading me in circles. I've waited on hold for over 30 minutes and feel frustrated. I may cancel eBay soon.

I made a purchase and received a notification from eBay stating that the item I bought may have been listed by an unauthorized third party. The item has been removed, and the transaction was cancelled for security reasons. Now, I am looking to contact eBay to ensure I get a refund for the item I purchased.

Hello. I attempted to contact eBay using a USA phone number, which proved to be too costly for me as I am located in Moldova. After waiting for 10 minutes on hold with no answer, I cannot afford to make further calls due to the expenses incurred. I kindly request for assistance to be provided either by phone at [redacted]6 in Moldova or through email to resolve this issue. I purchased items on eBay and do not understand why my account has been suspended, causing me concern. This is my first time making significant purchases on eBay, and I am anxious for a resolution. I work with a shipping company in California to receive packages in Moldova affordably. I hope my account can be reactivated promptly as I have invested money in buying mobile phones on the platform. I am eager for clarification if I have unknowingly violated any policies to prevent a recurrence. Thank you for your help.