eBay (UK) Customer Service Issues

I purchased a Terratek hedge cutter from Futuradirect with order number 15-07[redacted]3 for £85. I have only used it lightly three times, but it stopped working today. I tried calling their number 01[redacted]30, but due to COVID, they are not accepting calls, which seems odd. I hope I emailed them correctly. I want assurance that this is not a scam as they should be reachable by phone. It has only been 7 months since I bought it, and it comes with a 24-month guarantee. I am wary of online companies, and I believe you have a responsibility to assist us. Please reply promptly. Thank you - Mr. T. Riccio, [redacted] Ampthill Rd, Bedford, UK, MK42 9QJ.

I purchased three sets of plastic waterproof pants from the overseas supplier, cargogoods, on February 20th. The estimated delivery was supposed to be in the first week of May. I did not receive a tracking number, so I contacted the supplier three times requesting one, but they never replied. I reached out to eBay customer service to explain the situation, and they advised me to wait until after the estimated delivery date to see if a tracking number would be provided. After further attempts to contact the seller, I discovered the status now shows the seller as unavailable until January [redacted], which seems very suspicious. I am requesting a refund for my payment as the seller has failed to provide a tracking number, ignored my messages, and appears unhelpful. I suspect fraudulent activity from the seller.

I've filed a case against seller XNBG-0 with case ID [redacted] and return ID [redacted], returning the item via Royal Mail tracked with ID QQ[redacted]51GB. Tracking shows the parcel was returned to sender due to a wrong address claim, even though the address was provided by the seller/eBay on the preprinted label. It seems the seller is using this as a tactic to delay my refund. I can't add notes to my claim as eBay closed the case. I believe the seller has no intention of refunding me. I'll wait 48 hours for eBay to respond, then I'll escalate through PayPal Credit card, as I paid for the item with a credit card. I've tried contacting the seller with no response.

I purchased item number [redacted]66 and after numerous emails of complaints, the item collapsed. So, now I am at my wit's end and want to return it for a refund. I submitted a return and refund request on the 9th of March. However, today I woke up to find out that eBay has closed the return without any explanation. The item is not suitable for its intended purpose. Along with the part that collapsed, some unused pieces are also broken and detaching from the wire. I am baffled as to why eBay would close a case involving a faulty and unusable item. They are supposed to safeguard the buyer, not leave them with a useless product they paid for. I insist on returning the item and receiving a full refund with the seller covering the return shipping cost. I shouldn't have to pay for returning a product that is defective, damaged, and unfit for its purpose. I eagerly await your response. Alan M.

Hello, I recently listed my ZX9 Kawasaki motorcycle on eBay which had a winning bid. Unfortunately, the buyer failed to complete the transaction and I had to relist my ZX9. I was billed for the original insertion fee, which seems unfair considering the buyer's failure to follow through. I have been a loyal eBay user for a long time and have noticed a shift in focus towards new members rather than protecting both buyers and sellers. I would appreciate a reimbursement of the £14.99 insertion fee as a gesture of goodwill. It is disheartening to experience a no-show from winning bidders repeatedly. It would be beneficial for eBay to take action to prevent these time wasters from abusing the platform. If the current winning bidder also fails to follow through, I hope to have the second insertion fee refunded and suggest considering charging the winning bidder for the reinsertion fee.

I purchased a toilet with an adjustable bidet spray, but received a different spray that the seller claims is an improvement. They advised using a pen to adjust it while on the toilet. The return label shouldn't be an issue, but returning 50kg of factory-packed items secured to a pallet is not feasible for me. The seller wanted me to accept the delivery unchecked to shift liability to the carrier. They are no longer responding to my messages. I am concerned about returning the package undamaged and the seller claiming it was damaged. I have been unable to reach eBay for assistance. Any suggestions would be appreciated. Thank you. - Steve

I placed an order for 4 window security bars. I received the confirmation stating the items would be ready for collection on Tuesday, May 10th. However, I have not received any delivery text messages. When I checked my recent orders online, I couldn't find any record of my order. I'm concerned and need help to get the items quickly as my contractors are charging me for missed appointments. Thank you, Raj, for confirming my order. I look forward to receiving an update once the items are on their way to me. SKU: Window Security Bars Color: Black, Length: 1100mm Item Price: £[redacted].00 (4 x £25.00) Item Number: [redacted]78 Estimated Delivery: Pending Order Number: 16-08[redacted]6 Seller Details: Themetalhut Cimtek Fabrication Ltd Unit 28, TF7 4JZ, Telford, Madeley, Shropshire, United Kingdom Estimated Collection: Tuesday, May 10th Pickup Location: ARGOS in Sainsburys Wallington, 2 Stafford Road, Wallington, SM6 9AA, United Kingdom Order Total: Price £[redacted].00 Total Charged: £[redacted].00, charged to [redacted] eBay Money Back Guarantee: Rest assured with eBay Money Back Guarantee. Your order is protected, ensuring you receive it or get your money back.

I am trying to reach out to eBay for assistance as I have encountered multiple issues with my seller account. Initially, I had trouble accessing my account, leading me to create a new one. While my items were still listed on the original account, I unintentionally made sales without being aware. Subsequently, my new account was banned after selling an item for urgent financial needs. Despite following instructions to resolve the issue, including proving the merchandise, my ban was upheld. Moreover, eBay mistakenly charged my father for phone calls related to resolving the matter. The conflicting information provided to me has caused distress, and I have considered seeking legal advice on the situation. I have exhaustively contacted eBay for clarification, but the inconsistent responses have added to my frustration. I hope for a final opportunity for eBay to rectify these issues promptly. Thank you for your attention to this matter. Sincerely, Josh.

Hello, I apologize for the lengthy explanation, but I am experiencing issues with my eBay account that I need assistance with clarifying. Initially, I began as a new seller on eBay with the account jore_3336. Unfortunately, I forgot the password for this account, leading me to create a new one to sell a jacket quickly for rent money. Later on, I faced a ban and was provided steps to resolve the issue, including providing proof of the merchandise I sold via email. However, after emailing them, I received a response stating they do not reply to the email address I used. Despite contacting eBay for help and being informed that my account was under review and seemed fine, I was eventually permanently banned - leaving me in a frustrating situation. Subsequently, not only was my account banned, but my father's accounts with over [redacted] positive reviews were also impacted, despite assurances from eBay that they would be reinstated. I have continuously reached out to eBay via numerous phone calls, but the conflicting information provided is causing me distress. I have also encountered additional issues, such as being directed to an American phone number that resulted in unexpected charges. This ongoing ordeal has become overwhelming, and I am considering seeking legal advice if not resolved promptly. I sincerely hope for a resolution from eBay to avoid escalating this matter. Thank you for your attention. Regards, Josh

I recently bought a pair of £[redacted] rear lights on eBay to replace the lights on my BMW 540i. Unfortunately, they were shipped from China, causing a delay of nearly 2 months. When I finally received them and installed them, I noticed that the lights would blink for 5 to 10 seconds before staying on. The seller in China suggested it was a wattage problem and sent me some wires to fix it, which took another 8 weeks to arrive. Even after installing the wires, the issue persisted. The seller agreed to replace the lights after I sent videos of the problem, but has since made excuses and hasn't followed through. Since this is beyond eBay's 3-month policy, I can't get a refund. It's frustrating that eBay doesn't consider the long delivery times from international sellers and should offer a longer grace period, like 6 months.

Subject: Issue with Ebay Purchase Hello, I am writing regarding Ebay posting number [redacted]91 under the account Puddle3862 with the password TRAMCAR [redacted]. I recently won a bid for a sat-nav device that was described as brand new and unused. However, upon receiving the item, it was incomplete, the in-car charger was faulty, and the device had a previous owner's log information. The seller agreed to a refund, which has been processed, but I have not received the return label they claimed to have purchased. My attempts to contact the seller have gone unanswered, and I am unsure how to proceed with the return without an address. I am sharing this information to seek guidance on the next steps as I aim to resolve this issue without causing any disruption to my use of Ebay. Thank you for your attention to this matter. Best regards, S.T.

Dear Community Members, I recently experienced a distressing situation with a buyer who purchased a wedding dress and veil from me. The buyer returned both items damaged, with tears in the dress and veil. The dress, originally priced at £1,[redacted], now has tears at the back, waist, and collar, significantly reducing its value. Even though eBay only reimbursed me £[redacted] out of the £[redacted] spent due to fees, I am expected to refund the full purchase amount to the buyer, incurring additional costs. This situation has left me feeling extremely disappointed and frustrated. I believe I deserve a fair resolution, considering the damage and loss I have incurred. I am reaching out for assistance and hope for a prompt and satisfactory solution. Thank you for your attention to this matter. Best regards, Nasrin

Last September, I purchased a business opportunity on eBay, which involved the company creating a YouTube page to attract customers and earn money over time. I paid £[redacted] for this product, but was never informed about additional costs or monthly fees. After not receiving any information about my YouTube channel's progress or earnings, I contacted the company, only to be told that I never ordered a marketing service. This came as a surprise to me, as I thought I had purchased a YouTube channel. I'm now at a loss of money and feel I must accept it. However, the company is still in operation on eBay, selling the same opportunity. I believe eBay should investigate this company and their misleading claims. Thank you, Robert K.

I bought item 20-08[redacted]9 on March 7, [redacted], at 8:46 am from seller uk- mjr-xx. The item never arrived, and despite my attempts to contact the seller, there was no response. I escalated the issue to eBay, but the case was closed without resolution. I am now stuck without the item or a refund. I also purchased item 23-08[redacted]5 on April 16, [redacted], from seller bristolrobins. After being told the package was damaged, I was assured of a replacement, which never arrived. The seller stopped responding to my messages, and my request for a refund has gone unanswered. It's frustrating to not receive my items or be refunded, especially after being a loyal eBay customer for a decade.

Hello, I am seeking assistance for my brother, Mathew S., who suffers from mental illness and recently purchased two broken CB radios on eBay totaling £[redacted]. The items were delivered to either 60 Wicklow Drive or 62 Harwin Road in Leicester, UK. Despite his condition and hospitalization, the seller called him trying to sell more faulty items, exploiting his vulnerability. We provided the seller with the information about his condition in hopes of stopping this exploitation. My family is concerned as this money is essential for his rent. Is there a way to block his account to prevent further exploitation and protect his financial details? Thank you for your help.

I recently opened an account and attempted to list a trading card. I encountered an alert stating there was a restriction on my account due to unverified bank details. After verifying my information, I received confirmation via email and tried listing the item again, only to face the same issue. I assumed the verification might take time, but days later, my account got suspended without an explanation. I'm puzzled as I haven't conducted any transactions, just signed up. My account ID is the-[redacted]. I'm seeking assistance to understand why my account was suspended, rectify any concerns, and resume using eBay normally. Any guidance on resolving this matter would be greatly appreciated.

I purchased an item on eBay from a seller with mostly positive reviews but some negatives. After the seller informed me about a delay due to a holiday, the tracking showed the item was sent. However, after 10 days of no communication, I requested a refund. The seller then claimed to have returned from holiday and attempted to order an item from France. Despite promises, I have not received any tracking information or the original item. I fear I may have been scammed and regret closing the refund request prematurely. Any assistance on how to proceed would be welcomed. Thank you.

I have been attempting to find a phone number to contact you, but have been unsuccessful. I need assistance with a problem I cannot resolve on the website. I made a purchase about a week and a half ago, but I have not received the item. The delivery service used was Evri, and I am unable to reach them. As I checked out as a guest, I do not have access to any contact information. The item seems to be on its way back to the seller. Please process a refund for me. This situation has caused me a lot of frustration and wasted time. Order number: 22-08[redacted]4 Item number: [redacted]92

I purchased a Hisense FMN44W20C 97cm fridge-freezer from Hathaway Domestic Appliances. The item, a former showroom display with dents and scratches, only had the fridge section working upon delivery. I contacted the seller, who only offered a manual via eBay Messenger. Despite following the instructions, the freezer remains non-functional. With less than three days since delivery and a one-year warranty, I requested a refund due to the lack of progress. After pressure, the seller sent two unidentified men to collect the item, which raised concerns for safety. I am now seeking a full refund due to the poor customer service and the unsatisfactory handling of the situation. Thank you, Victor A.

I suspect I may have been scammed on eBay by seller Northern [redacted] regarding order number 22_08665_92497. I did not proceed to checkout or provide payment details. Today, I got a text about collecting tires in the wrong size. I messaged the seller about the issue and requested a refund but have not heard back yet. I hope you can look into this matter and keep me updated. My eBay number is hu-[redacted]. Thank you, Kenneth H.