Zynga Customer Service Issues

I recently ordered a USB-powered food blender from your advertiser, Great Gadget Mall. It was advertised as a free item to attract new customers and promote their business. However, I received an unexpected invoice via email last night. Instead of the expected $1.99, they charged me $59.95 for a membership, bringing the total to around $60 or £50 in the UK. The membership fee was not disclosed until after they processed my card, which I consider a scam. I have contacted the Great Gadget Mall company, but have not received a response yet. I urge you to cease doing business with this fraudulent company to avoid any legal issues. I appreciate your services, such as Words With Friends, and hope that you prioritize customer trust over associations with scammers. Thank you, Robert (Bob) Anstee.

I am currently facing an issue in the prestige cup on race 30. Every time I reach a top speed of [redacted], the speedometer needle drops back down, making it impossible to win races. I am frustrated and considering taking legal action or demanding a refund of all my expenses on this game. I have tried uninstalling and reinstalling the game, clearing the cache, and following your instructions multiple times to no avail. I would appreciate some support gifts to address these ongoing problems, or I will escalate this issue further.

I used to enjoy playing Zynga Farmville daily in the past. Recently, my girlfriend and I wanted to play together, so I logged in after years only to discover that I have to restart everything from the beginning. It's disheartening to lose all the progress I had made. I was hoping there might be a way to recover my previous account. Thank you for considering my issue, I appreciate any help. - Jaden D.

I encountered an issue with my "Words with Friends" game where I was unable to claim my mystery boxes. To resolve this, I uninstalled and reinstalled the app. However, upon trying to sign back in, I couldn't use my username and couldn't remember the password associated with my old email address, which I no longer have access to. As a result, I am unable to reset my password since I can't receive emails at that address. My username is MimiHockman. I am concerned about all my existing games.

I have monitored the results of the past [redacted] games, and it appears that the algorithm is not functioning as expected. There seems to be a pattern where paying more results in an increase in double and triple letters. When exchanging double letters, there is a 97 percent chance of receiving double letters again, and a 73 percent chance with triple letters. Additionally, when trading 3 out of 4 identical letters, 2 of them are often returned. Regardless of the game progression, the occurrence of the same triple vowels is over 80 percent at the beginning of solo challenges most of the time. This perceived manipulation leads me to believe that the algorithm may be encouraging additional purchases for letter replacements. I am requesting a refund for the last 2 weeks to rectify this issue, and I have documented everything with screenshots for verification.

I am facing an issue with accessing Crosswords with Friends. It seems to require a connection with Facebook, which I do not use. While there is an option to play as a guest, it often fails with a "Cannot connect" message after selecting pictures. This change is frustrating, as I enjoy playing the game but do not wish to join Facebook for it. I believe it is unfair to mandate a Facebook account to play. I also play Words with Friends, where I have formed friendships and enjoy it as a relaxing pastime. I hope this issue can be resolved in Crosswords with Friends. Thank you for your attention to this matter.

My account was recently suspended while I was playing at a 1b table, which has left me feeling quite upset. Other players became upset because I was winning consistently (hot seat) and eventually reported me while I was defending myself. At the time of suspension, my balance was 285B, and the suspension occurred mid-game. I am seeking assistance as I have invested a significant amount of money (thousands of American dollars) into this game over the years, only to be wrongfully suspended. The reason provided for the suspension was chip transferring, which is inaccurate as I have always played independently for over a decade without involving friends in high-stakes games. I kindly request help in resolving this matter and possibly recovering my balance, as this game holds significant value to me as my sole mobile gaming experience. I pride myself on being a fair player, and I invite you to review my purchase history and recent gameplay to verify my integrity.

I am a player in Words With Friends 2 using the name Paul Kulbartz. I regularly play with a few different opponents, and my Words ID is [redacted]. I enjoy playing games and chatting with my favorite opponent, Amy Steinke (cnasteinke). Recently, I've encountered an issue specific to Amy. When she sends me a message during our games, the notification icon next to her name turns white. However, when I try to view her message or reply, I face difficulties. Although I can see that Amy has messaged me, her actual message does not appear when I click on the icon. Moreover, when I attempt to respond, my messages are not being sent back to her. This communication problem is unique to Amy, as I have no issues with my other opponents. Any assistance in resolving this technical challenge would be greatly appreciated, as I am not very proficient with technology, especially at my age of over 70 years. Thank you for your help.

I received a 3-day ban and believe it was unjust. I lost 50 billion chips but managed to win them back at a 5/10 billion table without chip transferring. Reviewing the hands will confirm this. Earning 3 trillion chips was a significant achievement for me, and losing them to 2.1 trillion before winning them back shows I wasn't involved in unfair play. I request a thorough review of my appeal, especially examining the hands played. Random reports from other players, likely due to my refusal to share chips, shouldn't lead to my ban.

I have recently been receiving numerous invitations from men while playing games. They often escalate the conversations to a more sexual nature and request pictures. Despite my clear boundaries and explaining that I am happily married, they persist or delete the game. I enjoy the game and meeting new people, but I'm uncomfortable with this recurring issue. I have reported some of them in the past with no updates on any actions taken. I have saved screenshots of these inappropriate conversations. I want to continue playing and meeting new people without receiving these unwanted advances. It feels like the game is becoming more like a hookup site rather than a fun pastime. I'm considering deleting the app altogether. How can I prevent these situations from happening in the future? Thank you.

I reached phase 5 or 6, the last one of the Moovin Season event in Farmville 2: Country Escape. Two days ago, I encountered an issue with my phone displaying the wrong time, causing me to miss the event deadline. After fixing the time and factory resetting my phone, the event disappeared, along with all the items and Farm Bucks I used for progress. Despite trying troubleshooting steps like adjusting the time, the Moovin Season event is still missing. Additionally, I now have an error regarding the Friendship Fertilizer with a 31-day wait time. I'm seeking assistance to restore my account as I enjoy playing Farmville 2: Country Escape on my Samsung Galaxy S9 Plus running Android 9 Pie.

I played a Spin n Win game with a 10 million buy-in and had a straight, but the game awarded the win to another player with two pairs. This has happened multiple times, like full houses being mistaken for flushes. I also noticed that my wallet balance was lower when I woke up, and despite taking screenshots as proof, my winnings are not reflecting in my wallet. Although my leaderboard rankings show my wins, the amounts are not being added to my wallet. I have been a loyal player of Texas Hold'em with Zynga for years and never encountered such issues before. These problems started occurring in the last five weeks, affecting my free spins as well. I contacted customer service, but their response was unsatisfactory, mentioning I did not keep track of losses. This situation is disheartening, and I know other players are facing similar challenges. Any assistance to resolve these issues would be highly appreciated. - Amanda T.

I encountered an issue while playing WWF2. I attempted to swap letters, but a recurring pop-up appeared, stating "Oops something went wrong, try again." I tried multiple times without success. This prevented me from using my [redacted] coins for swaps and earning a badge. Despite accumulating enough points, my score stopped and did not increase for the badge. Frustrated, I played on, encountering repeat boards and reusing previous words. I felt annoyed with the experience, especially with scammers disrupting gameplay. This situation has dimmed my enjoyment and interest in the game. I urge for these glitches in scoring and gameplay to be resolved and scammers to be addressed. I appreciate any assistance in resolving these issues. Thank you. - Marie Straub

I enjoy playing YoWorld. I am aware that Zynga is no longer involved, and the game is now managed by BVG. Some players are upset because BVG is allegedly taking and raffling off accounts in-game if players purchase raffle tickets. They claim these accounts were given to them, which is disputed by players. One friend had their account frozen but managed to unfreeze it after contacting BVG. Another friend had their account frozen with valuable items like cupid bows, retros, and 08 costumes, now targeting face items such as mouths. Players are charged 1 to 2 yocash for raffle tickets, causing frustration among long-time players. BVG is even taking items from accounts of deceased players, which is distressing for those who paid for their belongings. Despite BVG's attempts to replicate Zynga's items, they cannot recreate the original experience. Fans still miss Zynga but are unsure about its current status. Thank you, Zynga, for the memories.

I have been attempting to resolve this issue for three weeks now. When prompted to update my Android game, the tab switched from "update" to "uninstall," and I accidentally clicked on it. I quickly reinstalled the game, but it was a new version. I have made significant investments in my original game, evident in my account where I have acquired four of every animal, my show animals are mostly at 3 stars, and I owned 5 windmills along with various workstations. I had recently purchased $20 worth of keys for the third time. Despite following support instructions, the game I retrieved was only at level 19 while my original progress was at 61. I have seen other players' advanced farms, but I preferred my own. The difference should be notable. Can anyone assist me with this issue?

I bought a blouse from Premier Deals on Words with Friends, size Medium. When it arrived, it was a size large. I requested a return shipping label since this was their mistake, but they won't cover the $8.95 shipping fee. The blouse cost $19.99, and the return shipping will be another $8.95, totaling $17.90. Their refusal to provide a label for their error is disappointing. I plan to contact the Better Business Bureau about this poor business practice.

User identification ([redacted]3). I am surprised to find out once again that my account has been restricted by your team, claiming that I played team games with other players and transferred chips in the game. This is false and baseless. I demand you to provide me with the names of the players I allegedly played with as they do not exist. On the contrary, there are individuals playing as teams on tables 3 and 4. I am upset because I have never played dirty team games with anyone. You are obliged to open my account tomorrow or expose the non-existent players I allegedly played with. Your team unjustly restricts accounts without reason and fails to do so for players who actually engage in misconduct. It is reasonable to act in the worst way towards players playing unfairly. Therefore, your team, who falsely restricted my account with 9 billion (I have paid for them), must open my account tomorrow. Failure to do so will result in me reporting corruption, fraud, breach of duty, violation of contract regulations, and defamatory slander against your team to the prosecutor. This case will go far...I have dealt enough with your team.

I am having trouble accessing the Words with Friends Classic game on the Zynga app. When I click on the Classic app, it redirects me to Words with Friends 2. Both apps seem to share the same platform, and I can't access my favorite games. I have been trying to reach out to Zynga for two weeks but have had no success. The lack of customer service, difficulty finding real people to assist, overlapping addresses, non-functional chat rooms, and unresponsive phone numbers have been frustrating. I need help resolving this issue. Is there an easy way to get a response from Zynga?

Hello, my name is Bahzad Abdo, and you can reach me at [redacted] I recently made the mistake of sharing chips with my friends while playing this game I've enjoyed for over 10 years. I realize now that this goes against Zynga's policy, but I genuinely did not know it before I got suspended. I wish I had received a warning instead. Now, I find myself suspended with [redacted] billion chips on my account. Could you please clarify what my punishment will be? I hope to understand why I didn't receive a warning and what penalties will be imposed, aside from losing the chips I worked hard to acquire. I would appreciate some clarification on the situation.

Hello, I recently discovered that my account has been banned, and I am unsure of the reasons behind it. The only change I made was turning on my VPN, which I later learned could lead to a ban. However, I did not find any mention of VPNs in the Terms of Service or Privacy Policy. I truly enjoy playing poker on your platform and would like the ban to be lifted so I can continue playing. I am willing to turn off the VPN whenever I play in the future. I assure you it was unintentional, and I will ensure it does not happen again if my account is reinstated. I can only provide my associated email since I cannot access my account ID due to the ban. The email is: [redacted] Sincerely, Drew