Zoosk Customer Service Issues

Is an active account necessary to read messages? This seems concerning as paying customers should have the freedom to communicate with any account they choose. I remember contacting [redacted] during my last subscription, but it appears to be disconnected now. Can you provide your current contact number? Thank you.

Je ne sais pas comment, mais je n'ai pas fourni mon numéro de carte de crédit pour un abonnement et un paiement a été effectué sans mon autorisation. Je souhaite annuler mon abonnement de façon permanente. Je demande la suppression de mon profil, de mes informations personnelles ainsi que l'annulation de ma carte de crédit sans utilisation future. De plus, je demande un remboursement pour le paiement non sollicité du 12 septembre [redacted] d'un montant de 89,67 $. Merci.

I recently discovered that I have been enrolled as a paying member on Zoosk without my consent. I did not authorize this and would like to cancel my membership promptly. Additionally, Zoosk billed an incorrect card number for this subscription. As of now, I do not have sufficient time to dedicate to Zoosk to justify the subscription cost. I might consider using the service in a few months; however, this unauthorized sign-up raises concerns about the site's reliability. Thank you. Agota K.

Today on 9/20, I subscribed to Zoosk. My bank account was charged, and I got a "welcome to Zoosk" message. However, I still cannot send any messages. I paid $48.74 for a 3-month subscription with a 25% discount due to past issues (thank you). Additionally, I was charged $39.99 for an unsuccessful initial sign-up. This charge needs to be refunded, as I'm unsure why that amount was charged in the first place. The signup process should be smoother. I seek assistance as I am currently unable to access the services despite spending $88.73. Thank you.

I canceled my account around 6 months ago, but it seems like it has been reactivated without my permission. I want to ensure that my account is truly canceled and that no further fees are withdrawn from my account. This is my second attempt, as I was told by your staff that I was supposedly one day late, resulting in paying twice now. Please confirm that this issue has been resolved.

I canceled my subscription before being hospitalized for 12 days due to internal bleeding. However, I was still charged $59.99 on 9/17/[redacted] via auto pay. As an 80-year-old, I have no interest in dating ladies my age or traveling long distances for dates. I am on a fixed income and am requesting a refund, willing to forego one week if necessary. I have been unsuccessful in reaching them via phone or their "Help" email app. Additionally, I did not receive any email notification about the upcoming renewal fee on 9/17/[redacted]. Your assistance with this issue would be greatly appreciated.

I recently discovered that my account appears to be active on the site, even though I haven't paid for any subscriptions in a while and there are no charges on my bank statements. Despite not using the site for an extended period, my friends have informed me that my account is active. I suspect that my account may have been hacked, especially considering that my email address associated with the account has changed, preventing me from receiving any notifications. I believe my account should have been canceled due to the lack of subscription payments. This situation has caused considerable strain with my girlfriend, who mistakenly believes I have been using the account.

Today, I signed up for a 30-day subscription on Zoosk. During the sign-up process, I was required to create both a Google and Yahoo account, which was frustrating as I preferred using my Yahoo email only. After only about 30 minutes on the site, I encountered multiple verification prompts and am now unable to log back into my account. I am unable to recall the username or the associated email address. I am requesting a refund as navigating your site has been more complicated than traditional dating methods. Please refund my money as I would rather be single than continue using Zoosk.

I am experiencing an issue on Zoosk where my screen is continuously covered with a message about wondering if my crush read the message. This overlay makes it challenging to view profiles as it keeps reappearing after a couple of seconds. I can temporarily dismiss it by pressing the x, but it only gives me a brief moment before it reappears. This problem began after I was notified about a scammer on a specific profile. I appreciate any assistance in resolving this matter. Thank you.

I have attempted to cancel my subscription multiple times but have been unsuccessful. I am facing a challenging situation after being diagnosed with a terminal illness, and I am trying to manage my affairs to make things easier for my children. I did not authorize the automatic renewal and was hospitalized for several weeks, causing me to miss the deadline by just one day. Due to fraudulent activity, my Discover credit card has been canceled, and I do not have any other payment method available.

I recently noticed that my membership was still being charged to my account at $59.95, even though I thought I had already canceled it. I only discovered this today and have since managed to unsubscribe and cancel my membership online. I am kindly requesting a refund of the $59.95 that was debited. Thank you.

The software appears to have numerous issues, either due to poor coding or glitches. Despite rebooting my computer, changing browsers, and clearing cache and cookies, the problems persist. Messages frequently duplicate, triple, or disappear entirely. These challenges are frustrating and time-consuming, disrupting the enjoyable and valuable dating experience. I am seeking assistance from an IT representative. Thank you very much for your help!

I am having trouble using PayPal on Zoosk. I have confirmed with PayPal that there are no issues with my account. I have successfully used PayPal multiple times before without any complications. Please review your records and ensure my PayPal is accepted, or cancel my subscription. I expect a resolution as soon as possible. Thank you. Warm regards, J.H.

I signed up for a 90-day membership but chose to log out after making the payment. Zoosk assured me I would have the full 90 days. I made the payment on Oct. 13th. I'm T. Spehar. However, when I logged back in to check my messages, Zoosk prompted me to purchase a new membership. I had already paid for the initial one, so it's frustrating to be asked to pay again. Please reinstate my previous membership, Zoosk. Thank you.

I paid $34.99 on October 5 for a 30-day subscription but was unexpectedly unable to access my account around October 28 or 29. I reached out for help and believed the issue was resolved. However, on November 3, I had to create a new account and paid $34.99 for it. Upon checking my bank statement, I realized Zoosk charged me twice for $34.99 each. I am dissatisfied with the service received in resolving these matters and would like assistance in obtaining a refund for the closed account. Your prompt attention to this matter would be greatly appreciated. Thank you. - S.T.

I need to report a scammer who recently reappeared on Zoosk. His name is Gaff Ross, claiming to live in Ashville but later said Jackson, MS. Unfortunately, he was able to deceive me and took $30,[redacted] from me. I fell for his manipulative words for almost six months. I fear he might be targeting other women on Zoosk now. It's crucial to stop him from victimizing others. He must be aware that I am exposing him here, but it seems he lacks any remorse or conscience.

I have been experiencing issues with my Zoosk account for the past 5 days. Every time I receive a verification link via email, the provided link is not working, and I encounter an error message stating, "The action you're attempting can't be completed at this time." I have been trying to verify my email, [redacted], sent from [redacted], but I can't seem to get it resolved. Despite my attempts to contact Customer Support, I have not received any assistance as they are not answering their phones. This recurring problem with verifying my account is frustrating, and I would appreciate a prompt resolution.

Last week, I was mistakenly charged twice for $59.95 transactions, which my bank promptly flagged and blocked. I received a replacement debit card after a week, only to discover another unauthorized charge of $59.95 today, which my bank also blocked. Now, I have to wait for yet another new card to be sent. When I contacted the number [redacted] provided by my bank, I was informed that it was no longer in service. Despite being 74 years old, I want to clarify that I did not sign up for any dating service, so I am perplexed by these charges. Why am I unable to speak to someone at Zoosk to resolve this issue? - Patricia R.

I am requesting a refund to be credited back to my account within 24 hours. Despite reaching out to customer service multiple times, I have not received a response. I do not wish to engage with this website any further due to the lack of customer care and reimbursement service. I have been trying to contact your company for the past 2 hours with no success. If the refund does not reflect in my account within the next 48 hours, I will be seeking legal advice and escalating the issue. Your online customer service has been unsatisfactory, and I insist on a resolution regarding my account promptly.

I am frustrated with the situation. Both Zoosk and iTunes confirmed the cancellation back in May, yet I have been continuously billed since then. It has been incredibly challenging to get in touch with your customer service. I refuse to pay to resolve this matter as I believe I am owed a refund for the months I have been billed post-cancellation. This is my final request for reimbursement, as you should not have been charging me since May. If this issue is not resolved promptly, I will explore legal options. Unfortunately, I am unable to remove my card details from the website as I cannot log in.