Zoosk Customer FAQ

Messages may disappear due to several reasons, such as the recipient deleting the conversation, account deactivation, or technical glitches. If you were blocked or unmatched, this may also result in message disappearance. If you continue experiencing issues, consider checking your app’s settings or reinstalling it to see if that resolves the problem.

If your Zoosk account is blocked, it may be due to a violation of the terms of service or other issues. We recommend checking your email for any notifications from Zoosk regarding the suspension. There is a link to the most up-to-date contact information right here on this page that you are viewing, which you can use to reach out to Zoosk for further assistance regarding your account situation.

If you've been blocked by an administrator on Zoosk, you will need to review the community guidelines to understand the reason for your block. Generally, in such cases, your best option is to wait, as blocks may be temporary. If you believe the block was a mistake, you can appeal the decision. There is a link to the most up-to-date contact information right here on this page that you can use to reach out for assistance regarding your account status.

We're sorry to hear you're having trouble logging into your Zoosk account. Make sure you are entering your registered email address and password correctly, as these are case-sensitive. If you've forgotten your password, you can reset it by clicking on the 'Forgot password?' link, which will prompt you to enter your email address so they can send you a password reset link. If you're still experiencing issues, it could be an issue with your account which may require assistance from Zoosk's customer service.

Zoosk maintains high standards for user safety. If you receive a message pointing out suspicious activity, it means our team has detected possible rule violations by that user. If you feel a user has another profile, which is against Zoosk's policy, please report it. Use the "Report/Block" button on the profile of the user you wish to report. We'll then review the reported profile for any policy violations. Remember, your safety is our priority and we appreciate your help in maintaining the integrity of the Zoosk community.