Zoosk Customer Service Issues

Hello, I closed my account a few months ago after a one-month subscription. I just noticed that in April and May, a payment went through on my card when I hadn't used the service. I would like a refund as I haven't even opened the app, which is not even on my phone anymore. I want to completely disappear from this site and not leave my account pending as I no longer trust it since $80 was charged to me without my subscription. I would like a clear response regarding my payments and the deletion of my account. Isabelle T. mick*****@hotmail.com [redacted]

I joined Zoosk a few months ago and had difficulty setting up my account. I found it not very user-friendly unless you upgraded with more money for a better plan. I have spent over two hours on my computer today and made no progress. Although I hadn't used the site for a while, I noticed a $95 charge on my bank statement. I don't remember upgrading to a different plan, given my confusion during my previous online sessions. I lack the necessary information to access my account again. Please provide the information promptly as I don't want to pay $95 for a service I can't use. I trust this is a secure site, and I hope my personal details won't be compromised. Thank you. Kathleen B. from Balsam Lake, WI.

Around six weeks ago, I canceled my Zoosk online dating subscription as I no longer require it. Following the cancellation, I received a confirmation stating I was successfully unsubscribed. Recently, I discovered an email indicating that I have been automatically renewed with a pending charge of $64.99. This is an error, and I request a refund promptly. I am unsure why this occurred, but I expect this to be rectified without delay. Thank you, Wayne T.

I subscribed on 5/31 for 3 months with a receipt as proof of payment. I was able to make the payment successfully. However, I am encountering issues on the website where I can only view and not interact. The website prompts me to subscribe and pay again, then requests an additional fee to receive messages. I have checked my phone settings multiple times. Those I am trying to communicate with believe I am neglecting them and are deleting my profile. This situation is frustrating, especially after paying. The only responses I receive from the website are generic suggestions with no substantial help provided.

Hello, I'm Mike. I created a profile on Zoosk dating site, but my account got removed. I think it's a technical mistake. I'm new to dating sites and this has really helped me as a lonely person. My daughter set it up for me using her Apple Store. I'm already a paid member. Could you please assist me in getting my account reinstated? Thank you. Email: [redacted] Username: Godfearing464

A few months ago, my Zoosk account was unexpectedly blocked by an administrator without any explanation. I am unsure of the reason for this action. I have always maintained a respectful and friendly demeanor on Zoosk and would like to resume my active membership, as I value Zoosk as the top dating site online. Email: [redacted] Phone: [redacted] Thank you for your help in resolving this matter. Mark Pielsticker [redacted] Veteran Heights, CO [redacted] Colorado Springs, CO [redacted]

I recently connected with a consultant named Ellen who directed me to fill out a form and pay $5 for assistance with an issue I had with one of your clients, Chris Miller. I am unwilling to pay this fee or share my credit card information. I expect your organization to locate and address this individual without involving me financially or with a lawyer. Chris Miller solicited money from me after weeks of interaction, claiming to face financial troubles due to lost merchandise destined for an oil rig in Alaska. I refuse to pay any amount, including the $5 refundable fee, as this is your responsibility to handle. I provided all the necessary details for your action. I urge you to address this matter promptly without soliciting funds from me. Thank you for your attention, Ellen S. Email: [redacted]. Phone: [redacted].

I was filling out the application for three months. I entered my Wells Fargo card number and the required information. When I tried to proceed, I received an error message prompting me to re-enter my details. I faced difficulty in accessing my application to identify the incorrect information. Despite confirming my transaction with my bank via email, I am unsure if I am enrolled.

I need help with an issue regarding my subscription. Previously, I was under the lovely lady subscription plan, and the current price increase is too high. Over the past 6 months, I have only been charged around $29 for 6 months. I've been attempting to contact customer service with no luck. In the meantime, I've been receiving attention from various suitors, some of whom are scammers, but I am cautious and kind in my interactions. Please reach out to me at [redacted] or via email at araxyhalvajian@[redacted] I eagerly await your response. Thank you, Araxy Halvajian.

I am a Zoosk member and recently received highly offensive messages from another member. His behavior is unacceptable and he should be removed from the platform. The individual, James (62) from Oceanside, made inappropriate and derogatory comments towards me, insinuating that I am a prostitute for using the site and asking for sex. This kind of behavior is alarming and disturbing. I believe he should be banned from Zoosk. I have engaged in positive conversations with other members in the past, but this experience with James has been extremely negative. I urge Zoosk to take action against members who engage in such behavior to maintain a safe and respectful online environment for all users. I can provide our conversation for review if necessary. Thank you for addressing this issue promptly. - Christina A.

I have been in NYS for nearly 2 months due to family challenges. I am currently speaking with men from Florida, but it is difficult for them to wait months to meet me. Therefore, I have decided to terminate my membership around the 20th of August. I will continue to enjoy my membership for the next few weeks. Please confirm receipt of this message and acknowledge my decision to cancel. Thank you for understanding. Best, L.G.

My membership is active until October 1. Today’s date is July 29. I forgot my password and am unable to access my account to recover it. When trying to reset my password, the screen does not prompt me for the next steps. I do not own a personal computer, only access the Zoosk app on my cell phone. My profile name on the app is ‘chasing unicorns’. You can reach me at [redacted] I would appreciate a phone call or text message at [redacted] to assist me in regaining access to the app. Thank you for your help.

I am experiencing an issue with my subscription. I kindly request a review of the situation. I made the subscription purchase yesterday and received a purchase confirmation, but the payment is still pending. My bank account reflects a pending transaction and advises contacting Zoosk for assistance. Yesterday, my Zoosk account was accessible, but today it is showing as blocked with a prompt to subscribe again. This appears to be a technical glitch. While I await resolution for this matter, I ask that my subscription remains inactive, and no further charges are incurred until the issue is resolved. Kindly reach out to me regarding this matter. Thank you. Regards, Sylwia.

I am not satisfied with this dating site. I keep seeing the same profiles and even after removing them, they reappear. My messages go unanswered, which seems odd, and I've noticed other users experiencing the same. I am frustrated that my preferences for a non-smoker, someone taller than me, and specific distance aren't being met. This site doesn't seem to align with its advertised features. A major concern is not being able to tell if someone has read my messages. Additionally, I specified I am interested in males, but profiles of females keep appearing. I hope these issues are resolved soon. Thank you.

A few days ago, I responded to an offer on the Zoosk website that allowed me to try the upgraded service for free. After providing my credit card details, I noticed a charge on my statement despite the assurance of no charges. Disappointed by Zoosk's misleading practices, I attempted to contact customer service to no avail. I am seeking a refund and the deletion of my account as promised when signing up.

Hello, I recently deactivated my account on Zoosk due to unsatisfactory services. Without a cancel option on the site, I assumed it would automatically terminate when payment couldn't be processed. However, a $64 charge was made from my credit card vault. This amount is too high for me. I would like a refund for this subscription and guidance on canceling it in the future. Thank you. Regards, Claudette S. from Aztec, NM.

I kindly request you review the notes. I've been attempting to delete an account without success. Each time I try to create a new account using my email, I encounter issues with the system rejecting my login credentials. Despite providing my ID, the problem persists without resolution, leaving me frustrated and questioning the handling of personal information. I used the email [redacted] temporarily after being blocked from my preferred account, [redacted], which I aim to retain. Despite creating new emails, I am unable to access any accounts due to purported credential mismatches upon creation. I seek the removal of my ID from your records and the reopening of my original account following verification.

I have attempted multiple times to cancel my subscription through the app, but each time, I receive an error message asking me to try again later. Despite my relentless efforts, money continues to be deducted from my bank account, which is frustrating. Please cancel my account associated with the email damonkerr74@gmail. The platform is unsatisfactory and not worth the expense. I am displeased that you have withdrawn funds from my account without authorization. The process to cancel the subscription seems intentionally challenging. After numerous attempts using different methods, I am still unable to deactivate or cancel, yet funds are being withdrawn unlawfully.

I started to open a Zoosk account but never activated it and later tried to close or pause it unsuccessfully due to its activation status. However, Zoosk charged $90 to my card for a service I did not receive and no longer want. I am frustrated by the poor business practices of this company and am seeking a refund of $90. I have already reached out to my cardholder and I am attempting to resolve this directly with Zoosk as well.

I want to bring to your attention that your company has deducted $29.97 and $79.99 from my account on 7/9, even though I have not used your website for 6 weeks and have not authorized any additional charges after my initial payment. Please refund these two amounts promptly. If this issue is not resolved, I will escalate the matter to the appropriate ombudsmen. Sneaking in these charges without my consent is unacceptable and needs to be rectified immediately.