Zillow Customer Service Issues

My listing at [redacted] Virginia Center Blvd, Vienna, VA [redacted] has been in "Listed for 5 days" status in My Listings, but I can't find it on Zillow Maps or in search results. The Publishing section at the bottom of the listing shows "Published to 0 of 3 sites," indicating it might not be visible anywhere. I have used this listing successfully for years, but now it seems to have issues. There are various problems with other listings at the same address, showing under different locations with mismatched banners. I have never included a unit number before and can't edit the address page to add it. Trying to re-list or make changes is also unsuccessful, as the software won't let me insert any information for [redacted] Virginia Center Boulevard. I have been attempting to resolve this for over a week to no avail, leading to no calls or income. Your assistance in fixing this issue would be greatly appreciated. Thank you. - Ed C. [redacted]

My property at [redacted] Topaz St in Las Vegas, NV [redacted] has been devalued by your company by $75,[redacted] to $80,[redacted] in the past month, while neighboring houses are still appreciating. I left a message last Monday requesting an explanation for this steep drop in value, but have not received a response. I am concerned that this may be a deliberate action by someone within your Las Vegas office. I am eager to have someone from your company reach out to me to clarify the reasoning behind the current appraisal. If I do not receive a response by Wednesday, October 7, I will escalate this matter by contacting the owners of Zillow. I am committed to resolving this issue and uncovering any potential financial harm caused intentionally. My name is Jay B. and you can reach me at [redacted].

My house is currently listed for sale by the owner, but I noticed that the Zillow estimate is lower than expected. In the Sunridge Woods area, there are around 7 pending homes. For reference, a three-bedroom home across the street recently appraised for $[redacted],[redacted]. While it is slightly larger than mine, it does not have a lake view or come fully furnished. Given the significant increase in property prices over the last 6 months, I believe the Zillow estimate should be adjusted accordingly. My property address is: [redacted] Hanging Moss Rd, Sunridge Woods, Davenport, FL [redacted]. Thank you, Barbara.

I recently listed a property for rent at [redacted] Nicholson Ave., Santa Clara, CA. However, the property description failed to load correctly, only showing basic details. The actual description includes recent upgrades like central air conditioning, new bathrooms, kitchen, flooring, and more. The property features a spacious living area, large family room, remodeled kitchen, and a 2-car garage. It's conveniently located near Apple's new campus and major highways. Rent is $3,[redacted] per month with a $3,[redacted] deposit. Prospective tenants must have good credit, rental references, and provide necessary documents. In-person tours require masks and social distancing. Thank you for your assistance in ensuring the property description complies with guidelines.

I reside at [redacted] Pearl Valley Drive, Kerens, TX, [redacted]. Over the past two years, Zillow has inaccurately valued my home. Initially estimating it around the mid $[redacted],000s based on the listing price provided by agents, the value dropped drastically to $[redacted],[redacted] once the listing was removed. I believe this sudden decrease is unjust and could harm my property's worth. My home boasts [redacted] sq ft, excluding a sunroom of over [redacted] sq ft, situated on about 1.6 acres with approximately [redacted] feet of waterfront. It features 5 bedrooms, 3 bathrooms, a four-car garage, a [redacted] sq ft wood deck with a hot tub, a cargo lift on the rear patio, and around 1,[redacted] sq ft of covered patios in the front and rear. Additionally, there's a shed, a greenhouse, an added fishing pier, and bulkhead, increasing its value beyond the last appraised amount of $[redacted],[redacted] back in [redacted]. Zillow's current valuation undermines the true value of my waterfront property, deeming it less than $[redacted] per sq ft. I urge Zillow to reassess its estimation methodology to reflect the comprehensive features of my home accurately. If not, I kindly request the removal of any valuation data from Zillow's website to avert any misrepresentation and potential harm to my property's value. Thank you, CE

I am writing about my personal "For Sale By Owner" listing located at [redacted] SW 49th Terrace, Cape Coral, FL [redacted]. I have listed the property for sale and I am looking to make some edits. The current photos on the listing are outdated from when the property was a vacation rental, so I would like to update them. The square footage listed on the ad is incorrect. The actual square footage of the property is 1,[redacted] square feet, not 3,[redacted] plus. Time is essential for me as I have purchased another property and need to sell this one promptly. Thank you. - Diana H. [redacted]

I have been attempting to have my property erroneously listed on Zillow removed for the past two months without success. The property in question is located at [redacted] Ouiski Bayou Road, Houma, LA. As the rightful owner, I can confirm that I did not authorize this listing. Please take immediate action to rectify this error. I have made multiple requests via phone and online with no response. If necessary, my attorney, Ron Bunton, may reach out to discuss this matter further. For urgent assistance, you can contact me directly at [redacted]. Your prompt attention to this issue is greatly appreciated.

My name is Adrienne M. I have been attempting for the past two months to have my property removed from Zillow. It was unlawfully listed without my consent. The property address in question is [redacted] Ouiski Bayou Road, Houma, LA. Despite my efforts to contact you via phone, website forms, and email, I have not received any communication back. I insist on the prompt removal of the post. I can be reached directly at [redacted]. If necessary, my lawyer Ron B. may reach out to you or be reached at [redacted]. An urgent reply is expected. This request will also be shared with my attorney.

We are looking to list our home with your service. However, after setting it up and having it claimed, the listing displayed an old Google Street View photo as the main image. The photo depicts the property during foreclosure and in bad shape. Since then, we have bought the property, completely renovated the house, added new landscaping, and even constructed a commercial building. Despite uploading new images to the listing, the old photo persisted when viewed by others. This issue has not occurred in my past experiences with Zillow. We removed the listing due to the misleading image. How can we ensure that the current photos of the property are what potential buyers see? I have tried contacting customer service multiple times, leaving four messages without receiving a callback. Can someone assist me in resolving this issue? Thank you for your help.

I am in the process of listing our home with your service. Unfortunately, after claiming the listing, an outdated Google Street View photo of our property appeared as the main image. This photo was taken when the property was foreclosed on, which does not accurately represent our current upgraded home and commercial building. Despite uploading new photos, they were not displayed on the listing for potential buyers. This issue never occurred during my previous three home sales on Zillow. I have tried contacting customer service multiple times but have not received a callback. We are eager to list our property with you but had to remove the listing due to this image problem. How can we ensure that the current photos are correctly displayed to buyers? Our property address is [redacted] N. [redacted] W. Cedar City, Ut [redacted]. Thank you for any assistance you can provide. - Ron

Subject: Request to Review Zestimate for Property at [redacted] Pinecone Ct., Wofford Heights, CA [redacted] Hello, I would like to request a review of the zestimate for our property located at [redacted] Pinecone Ct., Wofford Heights, CA [redacted]. We believe that the current zestimate of $[redacted],[redacted] is significantly undervaluing our house. Comparing it to our neighbor's property at [redacted] Alta Sierra Road, Wofford Heights, CA [redacted], which has a lower square footage, our house features superior amenities and a more desirable layout. Our property is a 2-story house with high-quality finishes, including a granite island, shower surround, and craftsman built-ins. It boasts a beautiful craftsman fireplace and staircase, a spacious great room with 20 ft ceilings, a living room, a family room, a fenced-in yard, and a two-story garage. The level lot with all usable land and 2 full baths also adds significant value. Surrounded by other high-end homes in a sought-after neighborhood with county-maintained road access and snow removal services, our property's proximity to amenities like Alta Sierra Ski Resort, Kern River, and Lake Isabella should warrant a higher zestimate. We kindly request a reassessment to accurately reflect the true value of our property. Thank you for your attention to this matter. Warm regards, Angela B. Owner of [redacted] Pinecone Ct Wofford Heights, CA [redacted]

I filled out an application and completed all the necessary steps, including my background check. The landlord informed me that there is a delay with my background check. When I tried to access my report through Checkr, it showed that it does not exist. I am concerned about missing out on the opportunity to rent the house. Can you confirm if Zillow has sent my background request to Checkr? I need this to be resolved quickly. Thank you for your prompt attention to this matter.

I listed my rental property at [redacted] Turnwood Dr, Westerville, OH, [redacted] on Zillow. I received only one inquiry, which turned out to be a fraudulent individual. The person refused to provide a phone number, didn't want to complete a rental application, and suggested sending a cashier's check for the security deposit and rent. This experience has negatively impacted my listing on Zillow, and I will need to pay an additional $9.99 to renew it due to this fraudulent response. I'm disappointed with how this situation has unfolded and would appreciate assistance from Zillow. Please contact me on my cell at [redacted]. Thank you, - Beena

I require assistance with switching the addresses of my two rental listings. Currently inactive, I want to ensure the correct addresses for when they become active. I need to swap the listings for 624A and [redacted]. The complete listing, with all photos, should be 624A. The less detailed listing should be changed to [redacted]. The full address is [redacted] or 624A West Lemon Avenue, Monrovia CA [redacted].

Check out this listing for [redacted] B Street in Richmond, CA! The property features 9 bedrooms and 3.5 bathrooms, with a newly done sewer lateral verified by the city. Recent upgrades include a new roof, new floors, and a storage unit on the property. Don't miss this amazing opportunity with $6,[redacted] in potential monthly income. Tenants cover water and sewer expenses. The location is convenient, just 15 minutes from San Rafael and 30 minutes from San Francisco, with close proximity to BART. Additional upgrades include French drainage, crawl space drainage with a sump pump, new laminate flooring, sheetrock in 5 bedrooms, new tiling in a bathroom, new plumbing and sewer lines, a new sewer lateral, and new front fencing with a rolling gate.

Regarding the property at [redacted] Cortez Rd. SE Deming, NM that needs reactivation, we have the following updates: 1) Contact persons/new owners have been changed to Robert D. & Maria A. Schultz. 2) Online photos will remain the same. 3) The listing price has been changed to $[redacted],[redacted]. 4) A carport has been added. 5) Additional photos may be added with permission. 6) The new contact number is [redacted] for immediate activation. 7) The reactivated listing is now For Sale by Owner. Thank you.

My home on [redacted] Quimby Ave in Bronx, NY [redacted] has a usable basement with a washer and dryer, a bathroom with a shower, and two walk-in closets (Boiler Room) totaling [redacted] sq. ft. The first-floor apartment includes a bedroom, a small room, a living room, an eat-in kitchen, and a bathroom spread across [redacted] sq. ft. The second-floor apartment features a master bedroom, a kitchen, a small room, and a bathroom. There is also a usable attic for storage spanning [redacted] sq. ft. The property sits on a lot size of 25ft. by 103ft. with a 2-car garage.

I am in the process of selling my townhome in Green Valley, AZ. I have listed my property, but I am facing issues updating pictures and information because a previous realtor still has ownership of the listing. Despite my attempts to correct this in your system, I have been unsuccessful. I urgently need to reset this listing as I am actively trying to sell my home. I have reached out to Zillow multiple times via email with no response. I am very disappointed with the lack of support from Zillow, and if I do not hear back within 72 hours, I will escalate this matter to the Better Business Bureau.

Dear Zillo Customer Service, I recently purchased the property at [redacted] Deermoss Way North, Jacksonville, Florida. The Zestimate for this home had been $[redacted],[redacted] for the past few weeks, but suddenly it has increased to $[redacted],[redacted]. This change occurred after I mentioned to the realtor that the Zestimate was $[redacted],[redacted] while the listing price was $[redacted],[redacted], and she indicated it would change. I am perplexed by this sudden shift, as I have checked numerous properties sold in the area this year where the Zestimates have not changed. The average Zestimate for all properties sold or listed this year ranges between $[redacted],[redacted] to $[redacted],[redacted], and this property is the only one that increased last night. Despite only having one bathroom and two rooms, it had a significant price increase compared to larger properties in the area. Can you please clarify how this system works? Thank you, Vladimir P. [redacted] [redacted]

I am requesting an update to the address: [redacted] White Poplar Court Murfreesboro, TN [redacted]. The information displayed is outdated. The area is now part of a new development called Poplar Grove. The existing homes have been demolished, and new custom homes have been built, some of which are privately owned without MLS listings. Many of these properties are unique custom homes, differing from the standard spec homes previously listed. Thank you for revising this information to reflect the current status of the area.