Zagg Customer Service Issues

Several months ago, I placed an order for an iPhone 8 Plus case featuring feather sketches from Zagg. Despite waiting, the case has not arrived. Zagg recently sent me an email apologizing for the delay and confirming that the item is now in stock. They also suggested alternative cases I might like. I decided to wait for the original order. However, it still has not been shipped as of today, 7-29-20. Unfortunately, I don't have the order number as I trusted Zagg’s efficiency and did not jot it down. I typically save screenshots of my orders, but I cannot locate it now. For order retrieval, here are my details: Rose A. at [redacted] Kipling Ct., Troy, Michigan, [redacted], email: [redacted] I hope to finally receive my order soon and maybe add a charging case for the iPhone 8 Plus due to the extended wait.

I purchased a set of iFrogz earbuds on January 18, [redacted]. These earbuds constantly fall out of my ears and one of them won't connect despite multiple attempts at a factory reset. The gold insignia on the left earbud is starting to peel off and catches my finger. I am extremely frustrated with the poor quality of these earbuds and the lack of customer service on zagg.com. Trying to contact them has been a nightmare. Even after waiting on hold for over 1.5 hours, I have not been able to speak to anyone. This experience has left me disappointed and angry. It seems like my $64.19 is wasted, and it's frustrating that I can't even get a refund due to the product being out of stock. This entire situation feels like a scam, and I regret buying these earbuds from HSN.

I made a purchase on June 27, [redacted]. After checking online, I discovered it was shipped on July 7, [redacted]. Tracking shows the package is in transit, but when contacting DHL, they have no record of it. Despite attempting to contact Customer Service with long wait times and disconnections, the issue remains unresolved. Order number: M2Z001DCB95F Items: Gear4 Crystal Palace case for iPhone SE, InvisibleShield Glass Elite Privacy+ for iPhone SE.

I purchased a Galaxy Note 20 Ultra InvisibleShield case (Crystal Palace) six days ago and paid for Express 1-2 day delivery. However, when I checked the order status, it still shows as "processing." I paid an additional $25 for expedited shipping, and I expected to have received my order by now. I made the order last week and have not received any updates. As a member of the military, my time is limited, and I cannot afford delays in receiving items I paid extra to expedite.

August 31, [redacted] I am currently facing an issue with my account that stemmed from a representative creating a new account instead of just changing my email address like I had asked. Now I have ended up with two accounts and I am unable to log into either because the representative altered my email without my consent. Additionally, I received the wrong Invisible Shield. I only want one account and I feel like I have been mistreated, ignored, and lied to by multiple representatives who promised to fix the problem. I hope this message is taken seriously and addressed properly as I have been frustrated by the lack of resolution and poor customer service I have experienced.

My husband, Gordon Williams, has passed away, leaving a balance on his cash rewards card. Kindly close his account as he is deceased. His date of birth is 3/3/46, and he passed away on 7/26/20. Please cease debiting his card. You can obtain account details from his Gmail. I am Natalie Mattson, his wife. Feel free to reach me at [redacted] to confirm the account closure or notify me once it's done. Thank you.

This is my fourth attempt to resolve my current issue with Zagg. I ordered a Glass Visionguard + protector for my new Apple Watch from Best Buy, as Zagg was out of stock as usual. The protector developed massive bubbles around the edge within 8-10 days, a common problem with this and other brands' protectors for the Apple Watch due to the sloped edges. Despite being a loyal Zagg customer, I faced design flaws and product failure within two weeks. Customer Service has been unresponsive, even after contacting them twice and reaching out to corporate with no reply. Additionally, I encountered issues with a Glass Elite Visionguard + protector for my iPhone, where a peel-off layer was stuck. The customer service representative was extremely rude and wanted to charge me for a replacement under warranty, which is unacceptable. Zagg needs to address these design flaws, improve product quality, eliminate pay-for-warranty policies, and enhance customer service training. This experience has been disappointing for a long-time Zagg user like myself - the company needs to make significant changes.

I recently placed an order for a Zagg Battersea Gear 4 case and an Invisible Shield Glass Elite VisionGuard+ Blue Light Filter Screen Protector for the iPhone 12, both with a 20% discount. My order number is [redacted]. Unfortunately, I received 2 Battersea Gear 4 cases and no VisionGuard+ Screen Protector. I would like to return the extra case. Please provide me with a return form and the return address. Additionally, I still would like to receive the Invisible Shield VisionGuard screen protector promptly. If this is not possible, I will have to find it elsewhere. Thank you for your help. - Lauri Adams

After buying a new cell phone and a Zagg invisible shield, I noticed cracks in the glass just 2 days later, without any impact to the phone. The tempered glass is expensive and should not crack so soon. I'd like a replacement as this is my first time using a Zagg product and I want to give it a fair shot, considering the company's good reputation.

I purchased an invisible shield on December 26th at 2:30 PM from Best Buy based on their recommendations. I applied it in the store, placed my phone in my purse, then took it out at Walmart. Upon returning home and taking out my new phone, I discovered that both sides of the invisible shield were already cracked. I am requesting a refund instead of a replacement as my phone already has Gorilla Glass and Samsung provides a shield as well. I am disappointed in Best Buy for selling me this product.

I purchased a Gear 4 Piccadilly case, but unfortunately, my iPhone sustained severe cracks on the back only a few months later, despite the use of an Invisible Shield on the screen. When I contacted customer service for a warranty replacement, I expressed my disappointment with the product's performance. The representative recommended the Battersea case as an alternative, but I was hesitant to trust Gear 4 again. After agreeing to receive the Battersea and pay only for shipping, I was surprised when another Piccadilly case arrived without being asked to return the original one. Due to time constraints during Thanksgiving week, I postponed addressing this issue. Later on, I received the Battersea case as well. I attempted to contact customer service to resolve the situation but encountered difficulties with the online system. Subsequently, I received an email requesting the return of the original case. I now need a return label for both cases.

Order number M2Z002E31225 Hello, I recently received my mophie power station, but unfortunately, it has not met my expectations. I struggled to charge a 50% dead iPhone with it, as it arrived with low battery. I believe the product is not worth the $[redacted].00 I paid, especially when I have other power stations from Amazon that perform better at a lower cost. I would like to return this defective unit, without having to cover the return shipping fees. I encountered issues trying to contact you as your office was closed, and I found it challenging to locate your contact information. When checking my account, I noticed the purchased product is not displayed, only previous orders are shown. Despite this, I am satisfied with my other mophie products. I hope to return this power station with a prepaid label and receive a refund. I appreciate your assistance in resolving this matter. Thank you, Lisa C.

My iPad 5th gen 9.7" keyboard folio is experiencing issues where it stops typing certain letters intermittently. Despite troubleshooting steps like ensuring it's paired, charged, and restarting the iPad, the problem persists. Looking for a solution beyond the usual troubleshooting, as this seems to be a known issue. Any definitive fix would be greatly appreciated.

Hello! I ordered a mophie power station on December 5th. On December 7th, I received an email notifying me that my order had been shipped. However, the link provided to track my order is not working, leaving me uncertain about its whereabouts. I'm having difficulty reaching out to them and I am worried that I may not receive what I paid for. I currently reside in a student accommodation, and I am concerned that there might be issues with the delivery process, even though I specified my apartment number for easier locating. Thank you, Daria G.

I am experiencing issues with a portable charger purchased from the Apple Store. They advised me to contact Zagg. I bought the charger for $[redacted].20. They requested my debit card details to identify the purchase amount, but I have since changed my debit card. I would appreciate a replacement charger if possible. The model number on the charger is SN [redacted][redacted]. I am unsure about the correct cables to use as my phone lost power even when connected. I want to troubleshoot and ensure it works properly. What are my options and what should I do next? I have recently registered an account. Thank you.

I recently had my iPhone replaced at an AT&T store. As a loyal Zagg customer with multiple protectors registered on my account, I requested they install the same glass plus screen protector I had on my previous phone, an iPhone 13 Pro. Unfortunately, they ended up putting on an anti-glare screen protector, which has made the screen blurry and rough to the touch. AT&T refuses to refund the screen protector, which cost me $50. I have tried to adjust to it, but it has been difficult. I wasn't aware there were different Zagg screen protectors for the iPhone 13 Pro until now. Any help would be greatly appreciated. Thank you.

I recently spoke with a customer service representative named Chassidy. She advised me to reach out via email for any additional questions. However, when I tried to email her, I received a message saying that the email address she provided is invalid. My query is whether the ongoing holiday sale offering a 40% discount at local ZAGG stores and kiosks is still applicable. Thank you.

Subject: Warranty Replacement Unavailable for Screen Protector Issue Hello Zagg Customer Support, I am reaching out to address an issue with obtaining a free replacement for my screen protector, which should be covered under warranty. I am seeking your help in resolving this matter promptly. According to the warranty terms, I am entitled to a replacement at no cost. However, upon checking your website, I noticed that the replacements, except for a $15.00 upgraded option, are currently out of stock. With my valid warranty and the unavailability of the specific replacement item I am owed, I am facing a dilemma. I firmly believe that I should not be obliged to pay for an upgraded protector when the initial replacement covered by my warranty is not accessible. Having been a loyal Zagg customer for a considerable period, I have always valued the quality and longevity of your products. I have recommended Zagg to my loved ones, praising the excellent customer service and warranty coverage offered. I trust that a solution respecting the terms of my warranty can be found. I look forward to your prompt assistance in addressing this matter. Your help in resolving this situation is highly appreciated. Thank you for your understanding and cooperation. Best regards, K.F. [redacted]

I recently received a replacement Slim Book Go under warranty through an online order from Zagg. After using it for the first time, I found that the letter "O" key was sticking. I am seeking permission and a return label to send it back for another replacement Slim Book Go. Unfortunately, I have been unable to reach a live person when calling and did not receive a response from my previous contact attempt. If granted permission for a replacement, I am unsure if I will have to repay the $9.99 fee. I visited the Kisok at Chandler Mall in Arizona, but they did not have any in stock.

I am disappointed with the lack of professionalism and regard for clients demonstrated by the franchise partners at your store. I had two separate appointments with them. The first time, I arrived to find the store closed without any prior notification. On my second attempt, I was advised to order a screen replacement online as they didn't have any screen protectors in stock, without offering to assist me further. The way I was treated has left me feeling frustrated and dissatisfied with the service provided.