YouTube Customer Service Issues

Archive 126

The following are issues that customers reported to GetHuman about YouTube customer service, archive #126. It includes a selection of 20 issue(s) reported August 12, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been consistently requesting for the inappropriate mood ad featuring drugs to be removed from my account. If this continues, I will be forced to delete my account. The negative impact of such content is alarming, and I will take legal action if necessary. This issue is serious, and it is concerning how such content can influence society. I urge for immediate action to address this before it escalates further.
Reported by GetHuman8560285 on السبت ١٢ أغسطس ٢٠٢٣ ١٣:٥٨
When I try to access my YouTube account and click on the profile, the option to create a channel does not appear. I have attempted various solutions without success. It's worth mentioning that parental controls are active on my phone, which could be causing the issue. My mother researched how to set up a YouTube channel for minors under 13, and I already have a Google account linked to the YouTube app. Unfortunately, I can't log out of the app without logging out of my Google account, risking data loss. I'm unsure of what steps to take next. Any advice would be greatly appreciated.
Reported by GetHuman-dazieulr on الثلاثاء ١٥ أغسطس ٢٠٢٣ ١٥:٥٥
Hello team, I am dealing with a situation where someone is threatening to upload my personal videos on YouTube unless I pay a ransom to have them removed. I believe that YouTube does not engage in such practices as they monitor content uploaded through external sources on their platform. Could you please assist me in verifying this? I have received calls from individuals claiming to be from YouTube. Below is the contact information they provided: Person's name: Rahul Sharma Contact number: +91-[redacted] Thank you for your attention to this matter. Sincerely, Amit Kumar
Reported by GetHuman8568935 on الخميس ١٧ أغسطس ٢٠٢٣ ٠٩:٠٤
Good day, my channel was blocked, and the response to my appeal seems automated. I want to unblock the channel as it does not violate any rules. There is only one video on it, which took me a month to create. The channel was created on July 17, and the video was posted on August 16, which I made entirely myself. The video is completely mine. Here is the link to the blocked channel: [redacted]. This is the first time I decided to post something, and it got blocked immediately without a chance for recovery. Please look into this situation. I hope for your understanding.
Reported by GetHuman8572843 on السبت ١٩ أغسطس ٢٠٢٣ ٠٧:٠٥
I have been seeing far-right propaganda ads on my YouTube app's search bar and within videos from left-wing creators. The advertisers, such as Prager University Foundation and Young America's Foundation, are known for spreading disinformation and hate towards marginalized groups. Despite reaching out to Team YouTube on Twitter, I am only receiving automated responses. I am trying to escalate this matter to ensure that the disproportionate far-right propaganda on YouTube is addressed by the higher-ups.
Reported by GetHuman8578818 on الثلاثاء ٢٢ أغسطس ٢٠٢٣ ٢٠:٣٥
I need to report a disturbing online streaming show featuring Demetric Hooper being subjected to kidnapping, enslavement, torture, and illegal activities, all under the guise of a white supremacist agenda. The individuals involved in this include Tiana Robinson, Hogue Montoia, Kenya Moore, and Raymond Diggs. Real Mixon, contactable at [redacted], and Patricia Wilson, reachable at [redacted], can provide more information about all those mentioned. Authorities in Dallas, San Antonio, Fort Worth, and Oklahoma City have been made aware of the situation. The police were informed about the show, unaware of its unlawful nature. They have details of the ringleader behind this horrifying operation.
Reported by GetHuman8579149 on الأربعاء ٢٣ أغسطس ٢٠٢٣ ٠١:٤٣
I do not have permission to take action. I have made a big mistake, and I will never do it again. One mistake again, please reopen my channel. There were [redacted] subscribers on my channel. Please recover my channel. I will never make this mistake again. I have been suspended from my channel. I remember about [redacted], sir I have worked very hard for this channel. Sir, my YouTube channel is everything to me. My house runs on this, sir. I will never make such a mistake again. Sir, please reopen my channel.
Reported by GetHuman-jatavvis on السبت ٢٦ أغسطس ٢٠٢٣ ١٥:٠١
Good afternoon, I'm confused about why I got blocked and can't create a new channel. I wasn't able to resolve the issue promptly and delete the material that users complained about. Initially, they let me upload content, but then received more than 3 complaints leading to a block. Is there a way to recover the channel, or start fresh by rectifying mistakes to continue learning and working on YouTube? Or is this a permanent situation due to unforeseen circumstances?
Reported by GetHuman-artiselk on الأحد ٢٧ أغسطس ٢٠٢٣ ١١:٣٠
Hello, respected commission or Youtube administration. I respectfully request permission to transfer my brand channel. All the videos on this channel are original content created by me, with no violations. I seek the opportunity to unblock the channel transfer. Here is the link to the Youtube channel. I have been managing this channel for over a year. I own all the copyrights to the videos. I am unable to upload new videos due to the main profile account block of the brand account. Kindly consider allowing the transfer to a new Youtube profile to continue my work. If refusing, please provide reasons, although there are no grounds for refusal as the channel is free of strikes. Please unblock the channel for me to utilize its full potential. I await your fair response with utmost respect.
Reported by GetHuman8587395 on الإثنين ٢٨ أغسطس ٢٠٢٣ ٠٦:١٢
I hope this message finds you well. I'm here seeking assistance with an ongoing issue that has been troubling me. It involves a former YouTube channel that I used to own. Unfortunately, I no longer have access to this channel or the associated information, including the linked email address. The main concern is that this channel is linked to my first and last name. The content on this channel features videos about cannabis. While it was not an issue at the time, it is now affecting my job search and reputation. When potential employers search online, they come across this old channel, which is negatively impacting my professional opportunities. I want to emphasize that I cannot be associated with this content and regret losing access to the channel. I am eager to resolve this to protect my reputation and future career. I kindly request guidance on the necessary steps to address this matter. I greatly appreciate your expertise and support. Thank you in advance for your time and help. Best regards,
Reported by GetHuman-houyars on الإثنين ٢٨ أغسطس ٢٠٢٣ ١١:٥٦
I accidentally purchased YouTube TV instead of the NFL Sunday Ticket. I paid $72.99 for the service. After contacting customer service to resolve the issue, I was advised to buy a $[redacted] Google Play card, which I did. However, the representative informed me that the card was blocked and instructed me to purchase another card to be reimbursed for the initial $[redacted]. Now, I have spent a total of $[redacted].99 and still need to buy more. I urgently require assistance with this matter.
Reported by GetHuman8599389 on الإثنين ٤ سبتمبر ٢٠٢٣ ٢٠:١٠
I have a suggestion regarding the YouTube app. I would prefer to have all the features like YouTube Kids, YouTube Music, and YouTube TV consolidated into one app. As a premium user, it would be beneficial to access all the content in one place for a single payment, ensuring a good deal for users. I recommend maintaining existing deals while offering this comprehensive app experience.
Reported by GetHuman-djsmusic on الثلاثاء ٥ سبتمبر ٢٠٢٣ ٢٠:٥٥
On June 17th, my Google account was suspended indefinitely due to mistakenly uploading inappropriate content to my OneDrive without my knowledge. Despite my attempts to explain, the account was terminated, disrupting my connected services. I have been charged twice for YouTube Premium since then, using my old account [redacted] I urgently need to cease these payments. I am open to following any guidance provided to resolve this matter promptly. Thank you, Todd S.
Reported by GetHuman-tyspell on الثلاثاء ٥ سبتمبر ٢٠٢٣ ٢١:٥٣
I am a 66-year-old retired officer from Germany who has been using YouTube for many years. During my summer stay in Turkey, I used a Turkish SIM card on my phone and unknowingly had dubious applications installed, leading to issues with my account. I only realized this upon attempting to log in after returning home. I have since uninstalled all suspect apps and reported the incident to your company. Having collected a library of content and personal conversations about politics over the years, it is distressing that these are now inaccessible. I kindly seek your assistance in resolving this matter. Sincerely, Retired Officer R. Email: [redacted] Phone (Germany): [redacted]0
Reported by GetHuman-graf_xxx on الأربعاء ٦ سبتمبر ٢٠٢٣ ٠٦:٢٨
My YouTube account was abruptly shut down after 12 years of activity, which included posting a variety of videos, due to a supposed "copyright strike" on a song that was previously approved by YouTube. Now they are claiming there may be further issues, which is quite frustrating. I have appealed the decision, but my first attempt was ignored, and the second one seems to have disappeared without any resolution. It's frustrating that in today's world of algorithms, there's no way to speak to a real person regarding this issue.
Reported by GetHuman-ljkreger on الجمعة ٨ سبتمبر ٢٠٢٣ ١٠:٥٤
I regret that the action was not allowed. I take full responsibility for the mistake and assure you that it will not happen again. Kindly reinstate my channel. My channel had a considerable number of subscribers, and I kindly request to have it recovered. I deeply value my channel and the effort I have invested in it. Losing about [redacted] subscribers due to this suspension has been disheartening. My YouTube channel is crucial for me and supports me. I promise to be more careful in the future. Please consider reopening my channel.
Reported by GetHuman8612512 on الأحد ١٠ سبتمبر ٢٠٢٣ ٠١:٠٦
From August 9th to August 13th, I noticed multiple unauthorized charges on my debit card, all from YouTube. The charges are all even, like $10 and $20, totaling $[redacted]. I immediately contacted my card issuer, and they sent me paperwork that needed to be completed and returned by a specific deadline. Unfortunately, I only had one day to fill out and return the paperwork after receiving it.
Reported by GetHuman8619384 on الخميس ١٤ سبتمبر ٢٠٢٣ ١٣:٤٤
I have not watched, commented on, shared, uploaded, followed, or subscribed to any violence-related content on YouTube. My daily usage and paid subscriptions are solely for entertainment, particularly general songs. I believe there has been a technical error in YouTube's monitoring system that led to the wrongful block of my channel. This unjust permanent ban has inconvenienced me greatly and affected my paid subscription. I strongly object to this unfair treatment and reserve my rights to have my YouTube channel reactivated. Kindly investigate and unblock my channel promptly. Please inform me of the expected timeframe for the investigation and recovery process. I anticipate your prompt response. Thank you. I, Chong Pui Kit, have not watched, commented on, shared, uploaded, followed, or subscribed to any violent content. My daily use is limited to entertainment, mostly songs. I believe there has been an error in YouTube's detection system which led to the blocking of my channel. This permanent ban has caused major inconvenience and affected my paid subscriptions. I strongly oppose this unfair treatment and reserve the right to reactivate my YouTube channel. Please investigate and unblock my channel without delay. Please inform me of the time needed for the investigation and recovery of my channel. I look forward to hearing from you soon. Thank you.
Reported by GetHuman-kitzaii on السبت ١٦ سبتمبر ٢٠٢٣ ١٦:٤٣
Hello, I am experiencing an issue with my Youtube account where it is displaying an unknown email address. My correct email address associated with my Google account is [redacted] However, when I click on my account picture on Youtube (including on my TV), it shows the following details: Martin K @martink324 I have not used this information, and I am concerned about a possible hack. I have already reset my password. How can I verify if my account has been compromised?
Reported by GetHuman-nextoper on الأحد ١٧ سبتمبر ٢٠٢٣ ٠٨:٢٥
I am having trouble viewing local channels such as CBS and FOX. Instead, I seem to be receiving Philadelphia stations or no channels at all. Additionally, I keep experiencing playback errors, for which I have already submitted feedback but have not received a response. I am currently on a free trial that expires on 9/20/[redacted]. It is crucial for me to have access to local channels to watch my football team, which is why I chose to try out YouTube TV. Thank you, Michael D.
Reported by GetHuman8624616 on الإثنين ١٨ سبتمبر ٢٠٢٣ ١٢:٥٨

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