Yahoo Customer Service Issues

Archive 129

The following are issues that customers reported to GetHuman about Yahoo customer service, archive #129. It includes a selection of 20 issue(s) reported October 18, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I was locked out of my Yahoo account two days ago. When I tried to sign back in, I was informed that my account no longer exists. Despite attempting to reset my password multiple times, I have not received any verification codes. It's frustrating that Yahoo doesn't offer a free customer helpline, and I'm not willing to pay $5 to resolve this issue. I am unable to email anyone for assistance, which is very upsetting considering I've had this account since Yahoo first started. I understand that GetaHuman is not associated with Yahoo; I just needed to vent my frustration.
Reported by GetHuman8665264 on Mittwoch, 18. Oktober 2023 14:43
Hello, I am Sana. I recently upgraded my mobile phone and since then, I have been unable to access my Yahoo account ([redacted]). The system requested a recovery mobile number, which I provided, but I have not received any recovery code. I have been facing this issue for the past three months. Unfortunately, there is no option to enter an alternative email address ([redacted]) or answer secret questions. When I try to log in, the page does not prompt me for a password; instead, it redirects to account key and asks for a mobile number to send the recovery code. I would appreciate any guidance on how to resolve this. Thank you, Sana
Reported by GetHuman8665437 on Mittwoch, 18. Oktober 2023 16:23
I am having trouble accessing my Yahoo account, [redacted] I forgot my password and attempted to use the two-way verification with my Gmail, [redacted] Although I received a new code through my Gmail, when I entered it, Yahoo is now asking for a code through my phone number +[redacted]68, which I never received. I am currently able to access my emails on my phone, but I am hesitant to close it for fear of losing access to my emails.
Reported by GetHuman-isaacqu on Mittwoch, 18. Oktober 2023 17:47
I'm currently in Australia and trying to log into my Yahoo email account. Unfortunately, I forgot my password, but I have a phone number for password reset verification. After receiving the text with the verification code, I enter it, but then the process repeats itself, asking for another text message. Strangely, I never receive the second text, even after waiting and trying to resend. Clicking on "Try another method" yields no results. This situation is frustrating as I've changed my phone and have important accounts linked to my Yahoo email that I can't access. I can't seem to find any contact information for Yahoo support.
Reported by GetHuman-pucciogo on Mittwoch, 18. Oktober 2023 23:11
My Yahoo email address is not being recognized. I recently created the account and it was working fine for two days. However, tonight on my MacBook, I received an error message stating that my email address cannot be recognized. The same issue is happening on my iPhone and the Yahoo mail website. I tried following Yahoo's instructions to use my recovery phone number or email address to receive a verification code, but unfortunately, I did not receive any codes. No messages were sent to my recovery phone number or email address. I am unsure what caused this issue with my Yahoo mail address and would like to know how I can recover it.
Reported by GetHuman-treekisa on Montag, 23. Oktober 2023 19:32
Hello, I am reaching out because I've lost access to my email, [redacted] I can't recover my password as it requires a code sent to my old phone number, [redacted], which is no longer in use. I've created a new email, [redacted], as a temporary solution, but I really need access to my original email. Please update my phone number to [redacted] so I can recover my account. Thank you.
Reported by GetHuman8673763 on Mittwoch, 25. Oktober 2023 21:45
I am having trouble logging into my Facebook account as I have forgotten both the password and security details for my Yahoo email account. I used the Yahoo email to create my Facebook in [redacted]. Facebook keeps asking for my Yahoo password, which I can't remember. When I try the "forgot password" option on Facebook, they send a verification code to my forgotten Yahoo email. I would like Facebook to offer the option to send the verification code to an alternative email or phone number. Please consider sending it to [redacted] or +[redacted]69. Alternatively, I suggest resolving this issue by allowing Yahoo to email Facebook a copy of my Kenyan National identity card, which contains my personal information like name and birthdate.
Reported by GetHuman8676617 on Samstag, 28. Oktober 2023 08:12
I'm having trouble with the verification process for my account. Although I remember my password and should be able to log in, my old device's damaged screen is making it impossible to access verification codes. I've also lost the phone number linked to my account, and the device is no longer working to receive codes. Another challenge is that I live in Canada, and phone support has mentioned they can't assist as they only cover the US. My main goal is to update my verification methods. Thank you.
Reported by GetHuman-torilawr on Sonntag, 29. Oktober 2023 09:55
I am having trouble logging into my Yahoo account. I recently relocated to the Dominican Republic and now have a new phone number, making it impossible to receive the authentication codes required for logging in. Unfortunately, I also do not have an international phone plan to contact Yahoo for assistance. Although I remember my password, I am unable to access my account due to the two-step verification process. Is it possible to add a recovery email to my account or answer security questions to regain access?
Reported by GetHuman8678001 on Sonntag, 29. Oktober 2023 18:21
On January 19, [redacted], two of my mobile phones were stolen from my house. As a result, I can no longer access my mobile and email connected to these devices. I am trying to regain access to my Yahoo account to gather evidence against a male named James Tuddao Morgan, whom I believe is involved in unauthorized transactions on my PayPal and other accounts. My email account with the address [redacted] has had its password changed, and attempts to recover it have been unsuccessful. I am seeking assistance in recovering access to my accounts to gather the evidence needed to take legal action.
Reported by GetHuman-orano_mj on Dienstag, 31. Oktober 2023 19:56
I am looking for a private customer service address for T-Mobile. Recently, a Walmart salesman in the electronics section enrolled me in a senior plan with a cellphone that I do not qualify for by age, and that I was not fully informed about the details. Initially, I was informed that the plan would be $40 per month with a $40 phone card, but I received a text bill from T-Mobile for $60.10. Strangely, T-Mobile's system does not recognize the phone number associated with the phone provided to me. I want to resolve this issue promptly as I cannot afford the unexpected increase in the bill. I seek assistance to ensure everything is legal and in order. If you have any helpful information or contacts, please share.
Reported by GetHuman-tumr on Samstag, 4. November 2023 21:40
Hello, I have had my Yahoo account for 20 years, and it has been hacked. I fell for the following email and got trapped: Closure of your Yahoo From [redacted] To Yesterday at 12:37 PM Hello, As part of the network congestion relief, we are considering closing all suspicious and unused Yahoo accounts. An update is required to keep your account, please click on UPDATE, verify your identity correctly, and the update will be done automatically. Please disable the two-step verification login option for your account. By ignoring this message, you risk having your Yahoo account deleted in the next few hours. Thank you, Yahoo I provided my information, can you please help me recover my account at [redacted]
Reported by GetHuman-ladibnad on Montag, 6. November 2023 07:16
Subject: Subscription Email Issue Hello, I need the email subscription transferred to [redacted] Please contact me at [redacted] via call or text to rectify this error. It has happened twice, and I prefer communication through text or call. Yahoo mistakenly placed the upgrade on my rahlavacek@gmail account, and I request your prompt attention to this matter. Kindly reach out to me to confirm when the correction is made. Thank you for your assistance. Best regards, Robert A Hlavacek.
Reported by GetHuman8688841 on Dienstag, 7. November 2023 13:24
I am trying to access my Yahoo account: [redacted], but I have forgotten my password. Normally, when I follow the steps provided, I receive a code on my phone 00[redacted]1 to reset my password and the issue is resolved. However, for the past month, I have not been receiving this code. Please assist me in resolving my issue by sending the code to the phone number mentioned or by sending a code to the following email address: [redacted] Your help would be greatly appreciated.
Reported by GetHuman-souadfls on Dienstag, 7. November 2023 18:02
I am unable to access my account [redacted] as I have forgotten my password. Being in Tunisia, I am unable to communicate with Yahoo customer service to resolve my issue. Yahoo, please assist me by sending an 8-character code so I can reset my password and finally access my account. Here are my contact details: Phone: ([redacted]) 93 46 78 41 Accessible email: [redacted]
Reported by GetHuman-souadfls on Dienstag, 7. November 2023 18:13
I'm having trouble accessing my account since I no longer have my old phone number and forgot my password. I've tried contacting customer support, but haven't been successful. I need my new phone number linked to my email address [redacted] urgently. Can you assist in updating my account info so I can regain access to my email today? Additionally, I would appreciate a password reset link sent to my email address or new phone number [redacted]9. Thanks for your help.
Reported by GetHuman8695797 on Montag, 13. November 2023 16:35
Hello, I am reaching out regarding Yahoo Mail. I have been a loyal customer for more than 20 years and reside in France. My issue is with the frequent Yahoo Mail security checks that prompt me to re-enter my name and send a code via SMS, which often takes multiple attempts to work. I find this process cumbersome and would prefer a streamlined approach similar to Gmail, occurring once a month or with quicker SMS notifications upon login attempts. I would appreciate a prompt response to address this concern, or else, I may consider closing my account. Furthermore, I have noticed a change in the functionality where the old version used to automatically find emails when typing in the "To:" field, even if not in my contacts. I am experiencing difficulty with this feature in the current version. Thank you.
Reported by GetHuman-t_anouti on Sonntag, 19. November 2023 10:56
My apartment was burglarized, and my password book was stolen, resulting in my accounts being hacked, including my main email account, [redacted] The password has been altered, and I am unable to access the account. I am requesting to have the account deleted since it is being withheld from me. This email is crucial for verifying my attempts to recover my other compromised accounts that also had their passwords and pin numbers changed.
Reported by GetHuman-rsensenb on Montag, 20. November 2023 04:16
I am facing an issue with my Yahoo account where my password stopped working. I attempted to change it but encountered problems during the second verification step. Despite spending days and hours on the help site, I have been unable to make any progress. The system states that I have no online recovery options available. I am struggling to find assistance from Yahoo in Australia. Can anyone offer guidance or support with this?
Reported by GetHuman8703726 on Montag, 20. November 2023 08:58
Hello, I hope you are doing well. I forgot my password and I am trying to recover it using my phone number, but the verification codes are not being sent to my phone. I have contacted my network service provider, and everything appears to be okay on their end. The other recovery option is via email, but I had not verified it, so the codes I am receiving via email are not allowing me to access my account. My email address is [redacted]
Reported by GetHuman8703815 on Montag, 20. November 2023 11:12

Help me with my Yahoo issue

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