Yahoo Customer Service Issues

I received an email stating it's from Yahoo, but it was sent from an AOL account. Can someone confirm if this email is legitimate? I'm concerned as it mentions updating my Yahoo Mail application due to potential issues. Any advice would be appreciated.

On April 12th, my account was hacked, leading to the deletion of all my emails from Yahoo and my Gmail accounts integrated with Yahoo. Prior to the incident, I had around 4,[redacted] emails, but now only about a thousand remain. I have screenshots available to share as evidence. Google informed me that accessing my Gmail accounts is not possible until I notify Yahoo of the cyber-attack, indicating it was due to a virus or other harmful occurrence affecting my device and their system. My Yahoo email is [redacted], and I had six Gmail accounts linked, losing all emails and information. This issue requires urgent assistance as it's a critical matter.

I have linked my personal Facebook account to the [redacted] email for many years. When I recently tried to log in, I couldn't access it. I later discovered that the email was deleted. I kindly request for this email to be recovered as my precious memories are linked to my Facebook account. I have always trusted in the reliability of network services. My name is Vearelys Neyitt Beltran Rios from Colombia. You can contact me through WhatsApp or Telegram at +[redacted]02 or email me at [redacted] I sincerely appreciate your help in recovering this email.

Today, I received an email from Yahoo stating my account password was changed. It mentioned an alternate email address was added and later removed without my knowledge. When I tried to recover my account by following the provided link, I was prompted for a new password and authentication without being able to indicate that the changes were not made by me. This all happened this morning, and I urgently need access to my [redacted] account restored.

I am having trouble accessing our church email account, [redacted] I am the new church secretary at St. Gerard's Parish in Harare, Zimbabwe, taking over for the previous secretary who passed away in April. Unfortunately, I do not have the recovery email or phone number associated with the account, and the first secretary who created the account in [redacted] does not remember the number used. I urgently need access to the account for important parish matters like bank statements. There have been five secretaries before me since [redacted], and I do not have their contact information to inquire about the recovery phone number. Please reset the login to allow me to enter the password I now have, or provide the registered number for verification purposes.

Hola, buenas noches. Necesito recuperar el acceso a mi cuenta, por favor ayúdenme. Perdí el acceso hace aproximadamente dos meses porque olvidé mi contraseña y mi dispositivo se formateó. Mi correo electrónico de siempre es [redacted] Mi contraseña anterior era "Pumaamerica", la cual cambié el 4 de marzo del [redacted] a "santiagojuliana0214", pero no la recuerdo claramente. Por favor, ayúdenme a recuperar el acceso a mi cuenta, la cual utilizaba a diario. ¡Gracias!

My account has been hacked by hackers. Now, when I try to log in, it asks for two-step verification. I don't have access to the first verification method (my mobile phone number). I chose a second method ([redacted]), but realized it doesn't receive emails. I then tried to update my recovery email address but got logged out. Now, the email is asking for two-step verification, and the recovery phone number is the same as the last email address, which I no longer have access to. The recovery email address is also the last email address, which I can't access because it was hacked by the hackers. My first email is [redacted] and the second one is [redacted] Please help me resolve this issue. Thank you.

I wanted to discuss an issue I faced when commenting on Yahoo articles. Several times since comments returned, I've been flagged due to strict standards. It's frustrating as it restricts free speech. Recently, I commented on an article about Gen X'rs feeling overlooked in conversations about changing the world. I mentioned how we understand different generations, technology, and have diverse talents. However, my comment got rejected after 15 days, sparking my frustration. I expressed how Gen X is often left out of discussions and highlighted our unique qualities. I'm perplexed as to why my harmless comment was rejected. It's not an isolated issue with your news feed, and it's becoming disheartening. I seek clarity on your guidelines, as they seem flawed.

I am experiencing a recurring issue when trying to log into my Yahoo Mail account, whether I am using a desktop computer or a mobile device. Unfortunately, the support instructions lead me to call a premium service number which is not accessible from outside the US. Even the alternative option of using the chat feature directs me back to the same phone number, stating they cannot assist via chat. This is quite frustrating as I am unable to find a way to resolve the login problem without access to the phone service or chat support.

My Yahoo email seems to have been compromised. I keep receiving numerous unwanted emails that I mark as spam and block, but they keep coming back with slight changes to evade the filters. It's frustrating that Yahoo's efforts to block these senders are ineffective, and contacting customer support is impossible. After being a subscriber for over 15 years, I am considering switching from Yahoo due to the lack of support. This experience is disappointing and not the way to keep customers loyal. It's clear why Yahoo may be struggling if this issue isn't resolved.

I've been unable to send this message: "Just think how many children's lives this could have saved... For years, I've tried to convey to politicians and presidents that it's not just 'Gun Control,' it's about People Control! Implementing Voice Stress Analyzers (VSA) at each Point of Sale (POS) for firearms and related items, and posing two straightforward questions, could have prevented numerous mass shootings. Question 1: Do you intend to use this (Firearm, Bullets, Clips, or Gunpowder) to harm another person, family member, law enforcement officer, or group? Question 2: Do you plan to use this (Firearm, Bullets, Clips, or Gunpowder) to harm yourself? Any positive response by the VSA would immediately halt the transaction, with the individual's details shared with security and police for immediate action. For online purchases of these items, they would need to be collected from the Sheriff or Police Department, where the buyer would have to answer these questions in the presence of a VSA and authorities. This proposal is compliant with the law and the Second Amendment, offering potential to save numerous lives. Thank you.

Lately, every time I attempt to access my account, I am prompted to change my password. My user ID, [redacted], dates back to [redacted]. However, when I log in, it doesn't recognize my information and asks for an 8-character code that I am unfamiliar with. This process is frustrating. I also have another user ID, sbcglobal2, which may have been created while trying to set up a new account. When we attempted to use AT&T streaming service a year and a half ago, the installer insisted on a new user ID like "Wreck it Ralph," which also did not work. Despite spending multiple evenings with AT&T support, I couldn't resolve the issue. I only remain with AT&T for my Yahoo address. I dedicated about 20 hours seeking assistance from AT&T customer service for streaming, but unfortunately, the issue remains unresolved despite the efforts of multiple representatives. Can anyone offer some guidance on this matter?

I have been an Aol user for many years. Recently, I received an email asking me to confirm my account, which I did. Unfortunately, my account was then terminated, and I am unable to regain access because the verification code is being sent to my old email address. I have tried adding a mobile number for verification, but there seems to be an issue with it not being accepted. It is crucial for me to recover this account as it contains vital contact information related to my healthcare needs. I am reaching out to you as I believe you have taken over AOL accounts. The account in question is [redacted] I hope you can assist me promptly, as I am expecting important messages from my occupational therapist. Despite attempts from my husband's account, I feel my issue is being ignored, and I am struggling to reach a human for help. Thank you. Best regards, Mrs C. G.

Dear Yahoo Customer Service, I am reaching out to seek assistance with an urgent matter. Currently, every time I try to access my email, I am required to input a code sent to my cell phone. Unfortunately, this became problematic for me while at the airport preparing to travel for medical treatment in Singapore. This security measure prevented me from sending a crucial email to my doctor's clinic. I implore Yahoo Customer Service to consider modifying this verification process so that I can access my account through a passcode instead. Despite changing my passcode, I still face the same request for a code sent to my phone. Please, I plead for your help to disable this current authentication method. Best regards, Dr. R. Moselhiy

Dear Customer Support, I recently received an email that my virus software blocked due to potential malicious content. Since then, my Yahoo inbox displays [redacted]+ unread emails that I cannot delete. It's concerning as the email appears to pressure Yahoo members to upgrade to Premium, implying the old Yahoo emails will no longer be supported. I urge Yahoo to address this matter responsibly and transparently. I look forward to your prompt response. Sincerely, Esther S.

Hello, I have lost access to my Yahoo account with the email [redacted] Unfortunately, I did not keep my recovery phone or email up to date. Previously, I could log in using phone notifications, but I got logged out due to getting a new phone. This has left me unable to access my account. I would like to recover the account using the current recovery phone listed, even though it is not up to date. However, this seems impossible as the system doesn't recognize it. When I try to reset my password, the verification code is sent to the same email I'm trying to recover. When I attempt to log in, I see the message shown in the attached photo. I am unsure if the account had a recovery email set up, but if it did, it might be [redacted] The recovery phone was +[redacted]4, but it is not up to date. I use this account for important matters and need to regain access to it. Thank you.

I am experiencing issues with receiving emails on both my mobile and laptop. I can only view new emails on the Yahoo email website, but not all incoming mail is showing up there. This is frustrating as I am unable to access my emails on my mobile when I am not at home. I would like this matter resolved and an explanation from Yahoo about any changes they have made to email delivery. I need to send pictures of electricity and solar meters to my email address to forward to Scottish Power, but I am unable to do so currently. This is a critical problem that requires immediate attention. Please address this matter urgently and confirm that you have received my message. Thank you, Lilly C.

I am having trouble accessing my Yahoo email. I've been using the same password for a while, but it is not being accepted. When I try to reset it, I am prompted with security questions that I did not record the answers to. The first question is about my first car, a Desoto I received about 50 years ago. Unfortunately, I cannot remember the model or year. The second question asks about a country I wanted to visit, but I did not document my answer as I set up the account many years ago, and we have traveled to multiple countries since then. I urgently need to access my email on my PC to send important information to a fellow member of an organization we both belong to for inclusion in the newsletter. Thank you for any assistance you can provide.

Yahoo's lack of a proper customer support email address is frustrating when trying to recover a forgotten password. It's unfair to have this service hidden behind paywalls or outdated phone numbers. My current issue stems from not having access to my old [redacted]*****45 phone number, making it impossible to receive a password reset. I recently got a new phone, and I'm still logged into Yahoo on my inactive old phone. Receiving a "reset password" email would fix my problem if Yahoo could send it to me. I can provide correct birthdate information and have two linked accounts under the same email address, [redacted] This email is associated with my Facebook profile and Playstation network account. In the future, I may switch to different email addresses to avoid this frustration.

I am a victim of identity theft, and my Yahoo account has been compromised. Despite receiving a response from Yahoo, I am still unable to access my account as the hacker changed the password and recovery information. I have sent two emails without any response. This is my last attempt to resolve the issue. The hacker has stolen my identity, and I urge Yahoo to address this fraud immediately and shut down the account. Respectfully, E. Tim Hello, Thank you for reaching out to Yahoo Customer Care. This email is an automated response to your inquiry with case number [redacted]3. If you have feedback or if your issue has not been resolved, please let us know by replying to the survey email you received. If you have a new problem or your previous one persists, please submit a new request for help at help.yahoo.com, and we will assist you promptly. Thank you, The Yahoo Customer Care Team