WhatsApp Customer Service Issues

Dear Customer Service, I am having trouble logging into my WhatsApp account with the phone number [redacted][redacted]. Since switching to a new phone, I have been unable to receive the verification code via text or call. I then tried using another number, [redacted][redacted], but encountered the same issue. Unfortunately, the second number has now been disabled. Could you please investigate why I am unable to receive the verification code through SMS or calls? Your help in this matter would be greatly appreciated. Thank you.

Hello, I hope you're well. Recently, someone accessed my WhatsApp account without my consent and breached WhatsApp community guidelines, resulting in my account being banned. I am deeply sorry for this situation. As a student, I depend on WhatsApp daily to share study notes, documents, and other essential files with my classmates and teachers. Being unable to communicate is hindering my educational activities. I kindly request for my account to be unbanned promptly so I can resume my regular educational tasks. Thank you for your assistance. My phone number is +[redacted]01.

I'm frustrated that my Whatsapp account was unexpectedly deactivated without any warnings. I've been using the service responsibly without sending spam or inappropriate messages. It's concerning that my account was stopped without notice. I request consideration from the Top Management to address this issue. My phone number is +[redacted][redacted].

Hello, I previously had a WhatsApp account linked to the number [redacted]4. I wasn't aware that I could update my number on the account, so I deleted the app and reinstalled it with my new number, [redacted]8. Now, I have two accounts, but I'm unable to access the old one. I'm hoping to recover and merge the old account with my new number to retrieve lost chats and contacts. If recovery isn't possible, could the old account be deleted on my behalf? Thank you.

My SIM card has expired, and I couldn't update it to continue using WhatsApp. Today, someone else logged into my account, updated the status, and other details. I need assistance in deleting this account to prevent any further issues and avoid any misinformation. Account Name: B. K. C Account Number: +60 [redacted]

A few weeks ago, my Facebook account was deleted, and now the same is happening with Whatsapp. I am confused because I believe I am not violating any policies. These applications are essential for my college work. Although my Facebook was compromised, I am puzzled as to how someone could access my Whatsapp, which is linked to my phone number. I urgently need help to recover my Whatsapp account for college purposes. Thank you.

I lost approximately two months' worth of messages on my new phone. This is what occurred: 1. I purchased a new phone and have been using it for about two months with WhatsApp. Unfortunately, my old WhatsApp messages did not transfer to the new phone initially. 2. Recently, I backed up my WhatsApp data on the new phone with encryption to my Google account at [redacted] 3. Subsequently, I accessed my old phone, connected to WhatsApp, and backed up the data to the same email account, without encryption this time. 4. Following advice, I re-installed WhatsApp on the new phone hoping to retrieve messages, but only the data from the old phone appeared. The newer messages from the past two months were missing. I am seeking help to recover the missing two months of messages while retaining the ones currently on both phones. Any assistance would be greatly appreciated. Thank you. -Michael

Subject: Issue with WhatsApp Account Hello, Please help me in reopening my WhatsApp account. I have attached a screenshot of the issue I am facing. Kindly assist by contacting the WhatsApp Help Center. Thank you.

I was asked to provide a code from WhatsApp and upon doing so, all my messages disappeared. When trying to restore them, I'm prompted to either edit or switch my number. WhatsApp warns that opting to switch will result in losing all data, including gallery pictures. Consequently, I have refrained from selecting any option since last night due to fear of losing important business chat history. Any assistance in resolving this issue would be greatly appreciated.

Dear Sir, I am facing issues with my WhatsApp account linked to my number 77[redacted]6. It's been a week now since it stopped working. I use it for important work-related communication and have not been able to send or receive messages. I am not sure why my account got blocked, and if I have inadvertently violated any WhatsApp policies, I sincerely apologize. Can you please help me to re-activate my WhatsApp account so that I can avoid any mistakes in the future? Thank you for your assistance.

Dear Sir, I have not violated any rules or terms and conditions. Please review my account and remove the block on my number. I am a dedicated Whatsapp user who respects all terms and conditions. I will ensure to abide by them in the future. Kindly unblock my number. Thank you in advance. Respectfully, my number was blocked, but my phone is now fixed. Please reactivate my Whatsapp number [redacted]. Please help me.

Hello Whatsapp Team, I sincerely apologize for unintentionally violating your terms and conditions. I have carefully read and understood your terms and conditions along with your article. I assure you that I will not make the same mistake again. I kindly request one last opportunity as I rely on Whatsapp for university-related communication and study group interactions. I would be deeply grateful if you could reconsider and unblock my Whatsapp account. Thank you.

Hello, I am a customer from China, using the phone number +86 [redacted]4 for my account. Yesterday, WhatsApp restored my account, but as of today, I am still unable to log in. I have tried numerous times but I am not receiving any SMS or phone calls for verification. Is there another method to access my account? I have already checked that there are no restrictions on overseas numbers and no settings blocking calls from foreign countries. It is urgent for me to regain access to my account as my customers are depending on me.

Hello, I have received notification that your account has been banned due to suspected violations of the Terms of Service. Several complaints have been filed regarding your account; however, the specific details of these complaints are not provided for privacy reasons. Unfortunately, no responses to this email will be reviewed. I am seeking assistance with why my number was blocked on WhatsApp. Reference: request #[redacted][redacted]

I have been attempting to reach out to the Whatsapp support team multiple times. I am seeking assistance as my account has been banned, and I have faced several issues with Meta products recently. Both my Facebook and Instagram accounts, and most recently Whatsapp, have been banned despite not using Facebook or Instagram regularly. I have reviewed Whatsapp's terms and as far as I am aware, I have not violated any rules, and there seems to be no clear reason for the ban. If any violation did take place, I can assure you that it was unintentional. I am in desperate need of help.

Dear Sir/Madam, I am writing to address the recent ban of my two personal Whatsapp accounts. I have already submitted a request to the Whatsapp team regarding this matter, but no action has been taken yet. As a student attending online classes every day, the continued ban on my accounts is impacting my education significantly. If my accounts are not reinstated by the end of this week, I will be at risk of missing out on important lessons. I kindly request a prompt response to this issue. You can reach me at the following contact numbers: [redacted]7 and [redacted]2. Thank you.

Dear Customer Service, I was surprised to find my WhatsApp account deactivated without any warning. I have always used the service appropriately and have not sent any spam or unsolicited messages. I kindly request that you look into this matter and provide an explanation from the top management. My phone number is +86 [redacted]1.

My WhatsApp account has been banned for the second time, and I'm unsure what steps to take. The number associated with my account is +26 [redacted]. Previously, I believe the first ban occurred due to logging in with an unsecured version, which led to being blocked. I have since switched to WhatsApp Messenger after contacting meta. I kindly request to be unbanned again. I would appreciate a positive response regarding this issue. Thank you.

I am experiencing a common error message on my Titan Slim Unihertz phone when trying to listen to my voicenotes. The message states, "Sorry, this media file doesn’t exist on your internal storage." This only happens with voicenotes I have left for others. Interestingly, I don't encounter any issues when accessing voicenotes on my desktop. My phone does not have an SD card, and I have over 100GB of storage space available. However, when I check my media files to locate my WhatsApp files, I cannot find where my voicenotes are being saved. Even voicenotes that are just a week old are missing, and those I managed to hear in the past few days are not showing up in the media files saved by voicenotes.

My account was flagged for violating the Terms of Service, resulting in my phone number being banned. I need to review the "Acceptable Use of Services" section to understand the appropriate way to use WhatsApp. More information on responsible usage can be found in the Help Center article. I must remember that WhatsApp has the authority to enforce its policies as per the Terms of Service.