WhatsApp Customer Service Issues

Archive 128

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #128. It includes a selection of 20 issue(s) reported November 17, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Subject: Assistance Needed with WhatsApp Account Issue Hello WhatsApp Support Team, I am Karan Maurya and I am reaching out regarding the problem I am facing with my WhatsApp account linked to phone number [redacted]. Recently, I discovered that my account has been banned. Unfortunately, I am not aware of the reason for this action. WhatsApp is vital for my personal and professional communication, and the sudden ban has caused significant inconvenience. I kindly request your help in investigating why my account was banned. If there were any violations, I am eager to address them to comply with WhatsApp's policies. I value the importance of a secure platform and am committed to using WhatsApp responsibly. Your swift attention to this issue and assistance in reinstating my account promptly would be greatly appreciated. Please advise if there are specific steps I should take or additional information needed from my end. Thank you for your understanding and support. Best regards, Karan Maurya [redacted] [redacted]
Reported by GetHuman8700714 on Freitag, 17. November 2023 11:40
I need assistance with resolving the error "You Need The Official WhatsApp To Use This Account." A video tutorial is available to guide you through the process. The video explains the steps required to check and watch the history to troubleshoot this issue. Please watch the entire video without skipping to learn how to fix the problem.
Reported by GetHuman-mirooksk on Freitag, 17. November 2023 12:34
Hello Team WhatsApp, I am disappointed to inform you that my WhatsApp number has been banned, even though I have not breached your Terms of Service or engaged in any inappropriate account activities. I have not engaged in spam, scams, or jeopardized the safety of any WhatsApp users. Despite this, my account has been mistakenly banned. Please investigate and lift the ban. My WhatsApp account number is: +[redacted]41 Name: Akash Watode
Reported by GetHuman-akashwaa on Freitag, 17. November 2023 13:43
I have been trying for a while to have my WhatsApp account reinstated. I have repeatedly requested assistance but have not been successful. I rely on this account for my business communication. Please address this matter promptly.
Reported by GetHuman-mtahirpr on Freitag, 17. November 2023 16:46
WhatsApp Phone Number: [redacted] Associated Email: [redacted] Username: Sawan Bairwa I've recently discovered that my account was suspended for violating WhatsApp's guidelines. I want to clarify that this was unintentional, and I am dedicated to using the platform responsibly while following all community rules. I understand the importance of a safe environment on WhatsApp and regret any unintended breaches. I am committed to resolving this issue and following WhatsApp's guidelines in the future. To address this, I'm seeking your guidance to reinstate my account. I am willing to provide any necessary details for verification and to show my commitment to complying with the platform's regulations. If needed, I am ready to appeal or offer further information.
Reported by GetHuman8701890 on Samstag, 18. November 2023 10:44
WhatsApp Phone Number: [redacted] Associated Email: [redacted] Username: Sawan Bairwa I recently discovered that my account was suspended for violating WhatsApp's guidelines. I want to clarify that this violation was unintentional. I am dedicated to responsibly using the platform and adhering to all community guidelines. I understand the importance of fostering a safe and respectful environment on WhatsApp, and I regret any unintentional breaches. I am committed to resolving this issue and following WhatsApp's guidelines moving forward. To address this matter, I seek your assistance in recovering my account. I am willing to provide any necessary information for identity verification and to demonstrate my compliance with the platform's rules. If needed, I am prepared to submit an appeal or offer further details.
Reported by GetHuman8701890 on Samstag, 18. November 2023 10:45
If WhatsApp deems you innocent or not, here's how to proceed with unbanning your permanently banned profile. If WhatsApp verifies your innocence and believes you won't repeat the mistake, your profile will be unbanned. If not, you'll need to wait a week and go through the process again to have your WhatsApp contact unbanned. Contact email: sk[redacted][at]gmail.com. My number is: [redacted]. - M.S.
Reported by GetHuman8702044 on Samstag, 18. November 2023 14:32
I purchased product [redacted] with Kaspi Zhuma for 24 months installments. Today, many customers are interested in buying it at a discounted price. I'm a sales manager utilizing targeted advertising to expand our reach. Following the promotion, numerous customers contacted me, ultimately resulting in my number being blocked. I interacted with clients after obtaining their consent, solely addressing their inquiries. Kindly review the circumstances and unblock my account promptly. I've relied on this number for 7 years and have lost all essential data. Your assistance in resolving this matter is greatly appreciated. Thank you.
Reported by GetHuman-nturgan on Samstag, 18. November 2023 18:40
I'm seeking assistance because I was recently banned from using WhatsApp for allegedly spamming. Despite reaching out via email to request a review of the situation, I have not had any success. I have always followed the terms of service as I use the official version of WhatsApp. It's possible that someone has hijacked my account as I am unsure of who could be spamming using it. I have taken measures to secure my account with two-step verification, yet the issue persists. I am in need of guidance on how to regain access to my account.
Reported by GetHuman8702495 on Samstag, 18. November 2023 21:55
Dear Team WhatsApp, I am writing to inform you that my WhatsApp number has been banned, despite not having violated any of your Terms of Service or engaged in any suspicious activity. I have not sent any spam or scams, nor have I jeopardized the safety of any WhatsApp users. It appears that my account has been banned in error. I kindly request that you look into this matter and seek to unban my account. Thank you for your attention to this issue. Sincerely, Md Jainal Abedin
Reported by GetHuman-mdjainal on Sonntag, 19. November 2023 02:51
Subject: WhatsApp Account Ban Hello WhatsApp Team, I am reaching out because my account has been banned, and I am unable to access WhatsApp. I want to assure you that I have familiarized myself with all the terms and conditions and am committed to following the rules in the future. I kindly request that you consider lifting the ban on my account at your earliest convenience. I promise to adhere to WhatsApp's guidelines moving forward and to avoid any actions that may violate the rules. I would greatly appreciate it if you could reactivate my number. My contact information is [redacted]. Thank you for your attention to this matter. Best regards, Nasim U.
Reported by GetHuman8702740 on Sonntag, 19. November 2023 04:37
Hello, my name is Dennis. I have been using my phone number for WhatsApp for business for a year. Recently, I faced a ban, requested a review, and was unbanned. However, I later received a message stating my number was permanently banned for allegedly using third-party apps. I would appreciate verification and lifting of the ban as I have not used any third-party apps. My WhatsApp number is +[redacted]4. Thank you.
Reported by GetHuman-ennymwan on Sonntag, 19. November 2023 05:40
Dear Team WhatsApp, I am saddened to report that my WhatsApp number has been banned, even though I have not breached any Terms of Service or engaged in any suspicious activities on my account. There has been no spam or scam behavior on my part, and I have not compromised the safety of any WhatsApp users. Despite this, my account has been mistakenly banned. Please consider reversing this decision. My WhatsApp account number: +[redacted]06 Name: Reenu Dawar Country: India Mobile number: [redacted]
Reported by GetHuman-sagardub on Sonntag, 19. November 2023 11:25
Dear Sir, I kindly request your assistance in resolving an issue with my WhatsApp account. I have been blocked by several individuals which has resulted in a message displaying that WhatsApp use is not allowed on my account. My account number is [redacted]. I seek your help in correcting this matter promptly. Thank you for your attention to this issue.
Reported by GetHuman8702966 on Sonntag, 19. November 2023 13:06
Hello, I hope you are doing well. I have been a long-time user of the WhatsApp group... I recently got banned from WhatsApp in Zimbabwe. My verification code was not sent to my number, [redacted]. I believe there has been a mistake as I have not done anything wrong to be banned. Could you please review my case and unlock my personal WhatsApp number? The number is [redacted]. Thank you for your attention to this matter.
Reported by GetHuman-nallagan on Sonntag, 19. November 2023 14:40
My WhatsApp account got banned, and the message says I can't use it. I haven't violated any terms like sending spam or abuse. I always used the official WhatsApp from Google Play. I haven't shared my account. I'm a professional graduate, and my work contacts are all linked to this number. It's crucial for me to regain access by lifting the ban.
Reported by GetHuman8703103 on Sonntag, 19. November 2023 16:15
Dear WhatsApp Support Team, I am writing to report that my WhatsApp account has been banned. The message I received stated that I am unable to use the account. I want to clarify that I have not engaged in any activities that violate WhatsApp's terms and conditions, such as sending spam or abusive messages. I have always used the official WhatsApp version available on the Google Play Store and have not shared my account with anyone else. The sudden ban has disrupted my professional connections, which are vital for my work as a graduate professional. I urge you to review my situation and lift the ban on my WhatsApp number (+91 88[redacted]3) promptly. I am hopeful for a swift resolution to this issue. Thank you for your attention to this matter. Best regards, Subhiksha Venugopalakrishnan.
Reported by GetHuman8703103 on Sonntag, 19. November 2023 16:18
Hello, I'm reaching out here to report an issue I've encountered with my WhatsApp account. I've been a loyal user for many years without any violations of the terms of service. Today, I was surprised to find out that my account has been banned without any prior warning or explanation. I respectfully request a thorough investigation into this matter and the prompt removal of the ban on my account. Rest assured, I have never been involved in any activities that would result in the suspension of my account. Name: Nallagangula Nagarjuna Email: [redacted] WhatsApp Number: [redacted] Device Name: RMX3771
Reported by GetHuman-nallagan on Sonntag, 19. November 2023 19:51
Dear Sir, My WhatsApp has not been working since the morning of 19.11.[redacted]. I am unable to receive messages from my friends. Although I can send messages which they receive, the status is not loading, and I am unable to connect to Web WhatsApp either. There is no message indicating that my account has been banned. At the top of my screen, it shows "new messages loading." Interestingly, my business WhatsApp is functioning properly, but my personal one is not. I kindly request your assistance in resolving this issue.
Reported by GetHuman-sgirase on Montag, 20. November 2023 08:56
Dear Team, I recently received a notification that my WhatsApp account, +[redacted]84, has been banned. I rely on this platform to communicate with my clients for work, and I assure you that I have not engaged in any illegal activities or violated any of WhatsApp's policies. I kindly request your assistance in resolving this matter promptly so I can continue to connect with my clients. Thank you.
Reported by GetHuman8703874 on Montag, 20. November 2023 12:15

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