WhatsApp Customer Service Issues

Archive 105

The following are issues that customers reported to GetHuman about WhatsApp customer service, archive #105. It includes a selection of 20 issue(s) reported August 18, 2023 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
Hello WhatsApp Team, My full legal name is Mahesh Waghmare, and my WhatsApp number is [redacted]. I want to assure you that I agree to and respect all of WhatsApp's terms and policies. I believe there has been a misunderstanding because I have not engaged in any inappropriate behavior on WhatsApp. I use my account to share important and useful messages related to education, but unfortunately, some individuals have wrongly flagged or reported my account. This has resulted in my account being banned. I kindly request that WhatsApp reconsider and unban my account. This is my official WhatsApp number, and not being able to use it is causing significant issues as my friends, family, and clients are unable to contact me. I hope you understand the situation and can assist in resolving this matter.
Reported by GetHuman8571049 on Friday, August 18, 2023 11:26 AM
Hello WhatsApp, I am unable to access my account because the verification code cannot be sent while I am overseas. My WhatsApp is associated with my Australian number, but I am currently in Germany. I lost my previous phone with the WhatsApp connection and am trying to log in on my new device. Since a lot of my work is linked to WhatsApp, I need assistance promptly. My full international number is: +61 [redacted] [redacted] [redacted] I am willing to provide any necessary personal information for verification purposes. Thank you.
Reported by GetHuman-ppaud on Friday, August 18, 2023 4:14 PM
I sent a message to my friend, and she replied while the message still showed grey ticks, not turning blue, which is concerning as it seems out of order. I'm worried about my WhatsApp account's security and if the communication is being tampered with. I'm seeking clarification on this situation.
Reported by GetHuman-edwils on Friday, August 18, 2023 5:27 PM
Subject: Issue Registering WhatsApp Number Hello Team WhatsApp, I am encountering an error message while trying to register my phone number on WhatsApp. The message states: “You need the official WhatsApp to use this account. Using an app other than the official WhatsApp has privacy and security risks. Use WhatsApp to register or log back in.” Despite uninstalling and reinstalling WhatsApp multiple times and restarting my phone, the issue persists, and I am unable to access my account. I appreciate your assistance in resolving this matter. WhatsApp Number: [redacted] Name: Pitamber Das
Reported by GetHuman8572582 on Saturday, August 19, 2023 1:46 AM
Dear WhatsApp Team, I am writing to report an issue with my account and seek assistance. I have been using WhatsApp for two months and have been experiencing frequent bans. Despite my efforts to comply with the rules by downloading the app from the official website and Google App Store, my account continues to be flagged for not using the official app. This is troubling for me as WhatsApp is crucial for my business communications with clients. I am unsure why this is happening and how to rectify it. I seek clarification on the reasons for the bans, guidance on avoiding future bans, and if it is possible to recover chat history after uninstalling the app. I value WhatsApp as a communication tool and welcome feedback for improvement. Please address this issue promptly. You can reach me via email at [redacted]. Thank you.
Reported by GetHuman-nickyu on Saturday, August 19, 2023 2:03 AM
Hello WhatsApp Team, I am Ricky D. and my WhatsApp number is [redacted]. I wish to express my agreement with and respect for all of WhatsApp's terms and policies. Unfortunately, my account was mistakenly banned due to false reports regarding the sharing of important and useful photographs. I kindly request that WhatsApp reconsider and unban my account as it is essential for my personal and professional communication. Without access to my official WhatsApp number, my friends, family, and clients are unable to reach me, causing significant inconvenience. I trust that you will review my situation and restore my number promptly. Thank you.
Reported by GetHuman8572737 on Saturday, August 19, 2023 5:00 AM
Subject: Appeal to Review Account Ban and Retrieve Data Dear WhatsApp Support Team, I hope this message finds you well. I am writing to appeal the recent decision to ban my account on WhatsApp. I firmly believe there was a misunderstanding, as I have always used the platform in full compliance with your rules and guidelines. My account contains a significant amount of personal and important documents that I have saved over time. As these documents are extremely important to me, I urgently need access to my account to retrieve them. Losing this data would have a significant impact on both my personal and professional life. I kindly request your assistance in reevaluating the situation and lifting the ban on my account. I am fully prepared to provide any information or additional clarification that may be required to verify the legitimacy of my account. I understand that maintaining a secure system is a top priority for WhatsApp, and I fully support that. If there has been any unintentional violation of your terms, I am committed to correcting it immediately to ensure moving forward in compliance. Please consider the urgency of my situation and the importance of the data stored in my account. I kindly ask for prompt attention to resolve this matter. You can reach me at +[redacted]8 [redacted] for any necessary details. Thank you for your time and understanding. Sincerely, Mohamed
Reported by GetHuman-hamadadu on Saturday, August 19, 2023 7:39 AM
Subject: Request for Review of WhatsApp Account Ban and Data Retrieval Dear WhatsApp Support Team, I hope this message reaches you well. I am contacting you to request a review of the recent decision to ban my WhatsApp account. I firmly believe there may have been a misunderstanding, as I have consistently followed all the rules and guidelines of the platform. My account contains important personal documents that I have collected over time. These documents are essential to me, and I urgently require access to my account to retrieve them. Losing this data would significantly impact both my personal and professional life. I kindly ask for your help in reassessing the situation and removing the ban from my account. I am prepared to provide any necessary information or explanations to verify the authenticity of my account. I recognize that ensuring a secure platform is crucial for WhatsApp, and I fully endorse this objective. If any inadvertent breach of your terms has occurred, I am dedicated to addressing it promptly to ensure compliance in the future. Please acknowledge the urgency of my request and the importance of the data stored in my account. I respectfully urge you to address and resolve this matter promptly. For any required details, I can be reached at +[redacted] 55 [redacted]. Thank you for your time and support. Sincerely, Mohamed
Reported by GetHuman-hamadadu on Saturday, August 19, 2023 7:40 AM
Thank you for reaching out. In order to assist you further, we kindly ask you to provide the phone number you are inquiring about in the full international format. It should include a plus sign (+), the country code, and the area code before the phone number to ensure accurate assistance. For more information on the international format, you can refer to this article. Should you have any additional questions or require assistance, please don't hesitate to reach out to us. We are here to support you.
Reported by GetHuman8572884 on Saturday, August 19, 2023 7:58 AM
On Thursday, the 17th of August, [redacted], I received a call around 4:00 pm Nigeria time from an individual informing me about an online meeting on the Sunshine Democrats political platform at 7:00 pm. Still groggy from sleep, I was asked to call a number that would appear, leading to me being locked out of my WhatsApp account with the number [redacted]0. Subsequently, the person gained access to my contacts and began impersonating me, soliciting money from my unsuspecting friends and family by claiming I needed urgent funds and that my bank was experiencing network issues. The funds were to be transferred to either a GT Bank account or a PalmPay account. I am seeking assistance to resolve this issue, thank you.
Reported by GetHuman8573186 on Saturday, August 19, 2023 2:05 PM
If you have any questions or concerns, feel free to contact me at any time. Please refrain from engaging in any illegal activities using my contact information. Could you kindly unban my number promptly? I have a new one and I am ready to assist you. Thank you.
Reported by GetHuman8574371 on Sunday, August 20, 2023 11:14 AM
Hello Whatsapp Team, I am reaching out to report that my Whatsapp account has been banned without any explanation. I have been a faithful user of Whatsapp for many years and have always adhered to the app's terms of service. Today, to my surprise, I discovered that my account was banned when I attempted to log in. I have not been notified of any wrongdoing or received any warnings from Whatsapp. I am feeling extremely frustrated and disappointed by this sudden ban. I kindly urge you to investigate this issue promptly and remove the ban from my account. I can confidently state that I have not partaken in any activities that would warrant the suspension of my account. Thank you for your attention to this matter, A.
Reported by GetHuman8574392 on Sunday, August 20, 2023 11:29 AM
I need assistance with my WhatsApp number being banned. I am currently experiencing the issue of my account not being allowed to use WhatsApp. I have not violated any policies but my number is still restricted. I am willing to provide any necessary information or proof for review to have my number unbanned. I urgently need to regain access to my WhatsApp account. Please help review my details and lift the ban on my number. Thank you for your attention to this matter. Best regards, [redacted] - +[redacted]69
Reported by GetHuman-kannupus on Sunday, August 20, 2023 12:54 PM
I need assistance with my WhatsApp not opening. I am encountering an issue where it says I need the official WhatsApp to use my account. I haven't violated any policies, yet my number is unable to run the app. I am providing all necessary information and I am prepared to offer proof. Please review my details and unban my number so I can access WhatsApp again. Thank you for your help. WhatsApp number: +91 [redacted] Email: [redacted]
Reported by GetHuman8574553 on Sunday, August 20, 2023 1:58 PM
I need assistance with my WhatsApp number being banned. I am currently experiencing the issue of my account not being allowed to use WhatsApp. I have not violated any policies, yet my number is still unable to access the app. I am willing to provide all necessary information and proofs for you to review and unban my number. I urgently need my WhatsApp to be functional again. Thank you for your attention to this matter. Regards, [redacted]
Reported by GetHuman-halpati on Sunday, August 20, 2023 9:41 PM
My mother, a 62-year-old woman from Venezuela, has become a victim of a romance scam. The scammer initially contacted her on Instagram and then moved their conversations to WhatsApp over the last four months. Recently, he has asked her to open a Binance account to send him money under false pretenses of leaving the country and marrying her. I discovered the scammer's true identity by finding the original profiles of the stolen pictures he used. I have reached out to him, but he has not responded. I am concerned for my mom's well-being as she struggles with depression and anxiety. I have the scammer's phone number, hoping to report him to prevent any further contact with my mom. Any guidance on how to handle this situation would be greatly appreciated. Thank you.
Reported by GetHuman8575218 on Monday, August 21, 2023 12:00 AM
My mother, a 62-year-old woman from Venezuela, is currently a victim of a romance scam. She began communicating with a man she met on Instagram, who later asked her to chat on WhatsApp. Over the past four months, this man, claiming to be Ryan, a US doctor working in Syria, has been pressuring her to open a Binance account to send him money to bring our family to the US and marry her. Despite my efforts, she has sent him money, and today, I convinced her to block him. Due to her mental health struggles with depression and anxiety, I am concerned he may contact her again. I would like to report this scammer to prevent further harm. His number is +1 [redacted]. I appreciate any assistance in resolving this distressing situation. Thank you for your help.
Reported by GetHuman8575218 on Monday, August 21, 2023 12:16 AM
Dear WhatsApp Team, I hope this message finds you well. I am reaching out regarding an issue with my account and would greatly appreciate your assistance in resolving it. I have been using WhatsApp for about two months now and have experienced being banned approximately once a week. I believe I am abiding by the guidelines, yet my account was banned again yesterday for not using the official app. Even after reinstalling WhatsApp from both the official website and Google Play Store, the issue persists. This is concerning for me as I rely on WhatsApp for external client communications at work, and any disruption would have a significant impact on my business. I am uncertain about how to address this matter, and I kindly ask for your help in rectifying it promptly. I value WhatsApp as a vital communication tool and am open to feedback on any potential errors on my part. Please reach out to me via email at [redacted] or through my account at +86 [redacted]1. Thank you for your attention to this matter.
Reported by GetHuman8575296 on Monday, August 21, 2023 2:02 AM
I encountered an issue while trying to verify my phone number for WhatsApp. It seems like the problem is linked to using an unofficial version of the app. Unsupported apps may compromise privacy and security, as well as jeopardize my data and device with possible malware threats. To resolve this: 1. Backup my chats to save chat history. 2. Download WhatsApp or WhatsApp Business from official sources. 3. Register my phone number correctly. For additional assistance: - Try registering using a different phone. - Update my phone's operating system. - Troubleshoot any problems related to downloading or updating WhatsApp. Please avoid responding to this email as it is not regularly monitored.
Reported by GetHuman8575444 on Monday, August 21, 2023 5:16 AM
Subject: Request to Unblock WhatsApp Account Dear WhatsApp Support Team, I am reaching out to appeal the ban on my WhatsApp account. Recently, I received a notification about the ban, but I am unaware of any infringements of your terms of service. WhatsApp is crucial for me to stay connected with family, friends, and colleagues daily. I was taken aback by the sudden ban without any explanation. I humbly request a review of my account to understand the reason behind the ban. Should any violation have occurred, I sincerely apologize, and I am committed to adhering to your terms in the future. Please consider lifting the ban on my account so I can resume using WhatsApp for communication purposes. Thank you for your prompt attention. I anticipate your response soon. Warm regards, +[redacted]
Reported by GetHuman8575575 on Monday, August 21, 2023 8:01 AM

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